Can't say enough about this beautiful hotel. If you want to discover the city of Inverness, I would highly recommend this hotel. It is an easy 5 minute drive into the city but you feel world's away. The breakfast was delicious and the rooms were cozy, updated and very comfortable to rest after a long day!
Beautiful historic hotel on the water front. The building, the grounds, the staff were all lovely. The restaurant in particular was of a quality that I did not expect to find outside of London. The rooms were comfortable and dog-friendly, but could have been a bit cleaner.
Overall would never recommend due to the uncleanliness (toe nails, dust, dirt). Unfortunately, we did not have the experience we hoped for. While we knew it would be old and looked forward to the charm everyone speaks about, the room was absolutely not cleaned to any standard, especially a 4 star. We booked for 3 nights and the 1st night we found someone else’s toe nail clippings next to the bed, indicating a lack of cleaning that is unacceptable. We also were having extreme allergic reactions as the room had not been dusted clearly for a very long time - the bed frame was covered in dust. For $500 USD/night, you’d also expect the bed to be comfortable at the very least, but they use the thinnest mattress and scratchiest sheets. Truly felt as if we were staying in a 1 star motel with how the room was. The rest of the grounds were beautiful but if you do not have proper cleaning, it is completely unacceptable and unsanitary. The woman at the front desk promptly apologized and gave us a 3 night refund which was appreciated. We received 2 hours of sleep and major allergy attacks. We switched over to the 5 star River Ness and had an amazing experience for the same price. Would not risk staying here at all.
We spent 3 nights at Bunchrew House (Duncan Forbes room). It’s a historic house converted into an Inn with a first class restaurant. The setting, just outside of town, on the banks of the Beully Firth is incredibly peaceful and a quiet respite from the city. You almost feel as if you’re traveling back in time. Can’t say enough good things about the staff. Very helpful and accommodating. Dinner at the restaurant and a scotch whisky in the lobby bar was a real treat.
Outstanding excellence in hospitality! The best breakfast ever enjoyed in any hotel and dinner was just a delight! - Euan, the head chef has a magic touch and the front of house team deliver elegant service to complement the fabulous food. Dog friendly attitude is refreshing, so if you are travelling with a pet, or an assistance dog, you’ll be made welcome - which cannot be said of many places! Rooms are spacious, beds comfortable and linens white & crisp, with fluffy white towels and good facilities (like well placed lamps & sockets, for chargers and hairdryers by mirrors etc) Relaxing environment, by the Beauly Firth at the end of the Caledonian Canal so perfect travelling distances for Inverness city centre, Loch Ness, or Culloden Battlefield & Clava Cairn standing stones (if you are an Outlander fan, the history of the house being built by Lord Lovat, might be of interest? Lord Lovat was the grandfather to Jamie Fraser in the series), whether your stay is leisure or business then you can’t help but ‘switch off and relax’, with staff that treat you like a returning friend you feel ‘at home’ from the moment you walk through the door. The hotel is going through a program of upgrades, so whilst there are areas that look jaded & tired, it’s clear that improvements are being made so I’m not going to be picky about a few scuffs spotted here and there when other things were so perfect - We really enjoyed our stay - Scottish hospitality at its finest.
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