Exe Hotel Cataratas

The bedroom wall by bed was falling apart from severe water damage. No cable TV Staff at reception were extremely unhelpful. They refused to help guests book tickets to waterfalls. No towels in room I asked for late check-out and was told 4 hours is 60 usd and 8 hours is 95 usd. It was cheaper to just book an extra night. On check-out they couldn't give me my itemised bill so I asked them to email it as soon as possible. Its been 2 days, I've emailed twice and messaged, no response no receipt, nothing. Not great at all but they seem to have given themselves 5 stars.

To be honest, let me tell you our experience, for those coming from out of Argentina this is NOT a 5 star hotel. I rated it 2 stars, and this is why. Our room that was given to us with a broken fridge door and several other things that wasn’t working. The room was smelly and old. The air conditioning stop working one night and Port Iguazu is a hot and humid place, so you get the idea! The beds and mattress could need some care and maintenance. The whole Hotel needed some care, very old. The staff were friendly, I think this hotel had its glorious moments in the past, and remained there in the past. For many South American people the hotel is pretty good for what I noticed, but for those coming from more modern countries like USA it is not considered to be 5 starts hotel. The food was alright, I have tried fresher food in other places. But it has a good variety of options.

Title: A Truly Disappointing Experience Review: I recently had the misfortune of staying at this hotel, and I must say it was an absolute disappointment. From the moment I arrived, I felt like I had made a terrible mistake. Let's start with the food. Calling it "cuisine" would be an insult to school cafeterias. The meals were bland, unappetizing, and lacking any sort of imagination or flavor. It was as if they simply reheated frozen dinners and served them with a side of disappointment. I wouldn't wish these meals upon my worst enemy. Moreover, the quality of sleep at this hotel was non-existent. The noise levels were intolerable, making it nearly impossible to get any rest. The walls seemed to have the thickness of tissue paper, allowing every sound from the hallway and neighboring rooms to invade my personal space. It was like trying to sleep in the middle of a construction site. Now let's talk about the towels. I'm pretty sure I saw some relics from the last century in the linen closet. The towels were worn-out, frayed, and some were even ripped. It felt like they were salvaged from a thrift store rather than being freshly laundered for guest use. I'd recommend bringing your own towels if you have any intention of drying off properly. And let's not forget about the carpets. They were filthy throughout the entire hotel. Stains, dirt, and who knows what else seemed to be a permanent feature of every inch of carpeting. I wouldn't dare walk around barefoot in fear of what might latch onto my feet. All in all, this hotel left a lasting impression, and not in a good way. I would strongly advise anyone considering a stay here to reconsider their options. Save yourself the disappointment, the lackluster meals, the sleepless nights, the torn towels, and the dirty carpets. There are far better accommodations available elsewhere.

I give 2 stars because of the staff and the attempt of maintenance they're doing. It must have been a 5 stars hotel when they built it, and the pictures you'll see on the website make you think it's a CLEAN, beautiful hotel. IT IS NOT. I'm gonna start with the first thing I saw: a giant leak in the corridor (cf pictures of the white wall), there were not even a bucket from stopping the water to infiltrate the carpet, which was wet all around and started to mold (picture). Then we entered our room which was 'clean' but everything was old: the carpet, the sheets, even the bathtub had tartar stains and had been used for 20 years obviously, the towels had some holes because of how wear-off they were... We were so disappointed that we contacted our travel agency that managed to upgrade us to a better room and where there were no leak on the way, but still the carpet of the room is molded and there are lizards running on the wall (my fav touch personnaly). The others photos you see on the black wall are on the last day: another leak, left completely unattended: the wall is swollen with water and the floor is soaked, and it is in front of the entrance to the restaurant and snack bar. It could be a really beautiful place if the owner would put the money to renovate the place. Meanwhile, don't go there. There are better hotels in the city that don't pretend to be 5 stars but are clean and moderns.