Eagles Downtown Zahabia Resort & Aqua Park

The rooms are very spacious, which is definitely a positive aspect of the hotel. However, the housekeeping service could be improved, as we had to ask several times for fresh towels, and they were not changed every day. I would not recommend the spa. I paid €35 for a 50-minute massage, but the therapist kept leaving the room, so the actual massage lasted only around 30 minutes. The value for money was disappointing, especially considering that outside the hotel, you can find two-hour spa treatments of better quality for the same price. The food also leaves a lot to be desired. We stayed for a week, and the selection was very repetitive, with the same dishes being served again and again and very little variety. The breakfast was good. Overall, the spacious rooms are a plus, but several aspects of the hotel need improvement, particularly the food, housekeeping service, and spa treatments. The quality of the services does not always justify the prices charged.

Me and my friends spent our holiday for 6 nights on this hotel. Honestly the hotel is good and very accessible to the town and nearby shops. The rooms are dated clean and quite big and it's walkable to the sea side which is so amazing. On the negative side some of the staff on the front desk don't have a proper training in terms of communication specially most of the guest are foreigners so most of the time it will lead to miscommunication. My worst experience was when I was on my queue waiting for my turn to ask for a cup of a tea in the LOBBY BAR one of the guest which I'm not sure if he is an English man or from European country. The server in the lobby bar name Mohammed ignore me and served the man first. I felt racism and there is no equality treatment on the guest. My main concern was at the Lobby Bar, where I was waiting in line to order tea but was ignored while another guest who arrived after me was served first. Some of my friends experienced similar situations during our stay. This left us feeling overlooked and treated unfairly. I hope management ensures that all guests receive equal and respectful service.

we enjoyed our vacation. nice room and always clean. service in the bars and restaurants are awesome. good food and delicious. aqua park is amazing for kids, animation team awesome and so friendly. there alot of activities and events. we enjoyed the boccia tournament at beach. Show always nice and great atmosphere. big thanks for the Entertainment team they are the best . we love the hotel and we will be back

I stayed here with my daughter and we honestly had a fantastic time. Everything was great from the moment we arrived. The hotel is beautiful, clean and comfortable, but what really made the difference for us were the people. The staff were always smiling, friendly and helpful, and they made us feel genuinely welcome. My daughter really enjoyed the holiday, and seeing her happy made the whole experience even better for me. We felt relaxed, comfortable and well looked after throughout our stay. We are leaving with wonderful memories and would definitely love to come back again. A big thank you to everyone at the hotel for making our holiday so enjoyable and special. Highly recommended!