The room was spacious, the bed was super comfortable, and we loved that they provided plenty of pillows and colouring kit for kids. Breakfast was excellent with a great variety of options, the location was very convenient, and the staff were friendly and helpful. The hotel is popular with tour groups, so the lobby could get a bit busy during check in and check out, but it didn't affect our overall experience. We'd happily stay here again!
Overall a pleasant stay, if I weren't sick and able to enjoy actually traveling Hue, then i'm sure it would have been fantastic. Pros : great central location, friendly staff, clean facilities, hotel restaurant actually has good food, breakfast buffet is decent, would say above average. Cons : wifi is absolutely terrible, tiktok, casual browsing is difficult more so if you have meetings or work to be done then you are out of luck. No extra router can be provided and nothing extra can be done to help increase the connection speed. If you are reliant on wifi and will be at the hotel for an extended amount of time, this hotel is not for you. If you will just be resting and enjoying the hotel and wifi is at the bottom of your priority list, then i can wholeheartedly reccomend this hotel. They also have netflix on the tv which is a plus, however due to the bad wifi, it is a struggle to watch. I would give a 4/5 star rating, and the thing that brings it down is definitely the wifi. please improve on this!
Great hotel with a good service such as we can expect for a 5 stars Melia. The room was clean and spacious on the 20th floor with a great view over the city. The room was really quiet for a perfect sleep quality. The pool side is nice but only a few sunbed. The quality of the breakfast was excellent also with a very large selection of food for all tastes. Location was nice, with a 20 minutes walk only to the Imperial City of Hue and 20 minutes drive from the Hué airport.
This was our second stay at this beautiful hotel, and once again, it exceeded all our expectations. We chose a Level room with a stunning view of the city of Hue, and our stay was simply perfect. The entire staff is attentive, professional, and dedicated to providing exceptional service. The Level experience is truly outstanding. It's the little details that make all the difference; the courteous staff who are always available and eager to help, the exclusive lounge open throughout the day, and the excellent selection of both non-alcoholic and alcoholic beverages served in the afternoon, accompanied by delicious snacks and appetizers. We especially appreciated the evening service, with the bed prepared for the night and small chocolates left as a thoughtful touch to end the day. The breakfast restaurant offers an extensive and high-quality buffet, and there is also a dedicated area reserved for Level guests, which adds to the overall comfort and exclusivity of the experience. The hotel is ideally located, with many excellent restaurants nearby, and sightseeing tours can easily be arranged directly through the hotel. We are already looking forward to returning for a third stay. Without a doubt, this is our favorite hotel in Hue.
We stayed at this hotel for 3 nights. We booked the Level Deluxe room with executive lounge access, which was spacious and clean and also came with a complimentary afternoon cocktail hour. The room also had a great view over the city centre of Huế. The swimming pool area was also nice and a good place to relax. The cocktails were really good and we also really enjoyed the canapés. Overall the staff were kind and attentive, although as it is a large hotel chain the service felt less personal compared to other hotels, but that didn’t apply to everyone as some staff really went out of their way to help. Quyen in particular stood out during our stay. She was very attentive and even surprised my partner with a small birthday cake, which we really appreciated. The only negative experience was that the air conditioning in my mother and sister’s room was not working properly. It wasn’t fixed quickly and communication around it could have been clearer, which unfortunately led to a poor first night’s sleep for them. Another small downside was the elevators, which sometimes took quite a while, though this is understandable given how busy the hotel is and that it’s a high-rise building. On a positive note, I would like to thank concierge Quyen again for her help during our stay, my mother especially appreciated her.
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