Indochine Palace

I don't usually leave reviews, but I felt this hotel deserved one. I stayed here for a few nights with my family, and we had a really comfortable stay. The hotel isn't the newest, but it's very well maintained and everything felt clean. Our room was much bigger than we expected, and after walking around the city all day, it was nice to come back to a quiet room and just rest. The staff were probably my favorite part of the experience. Everyone we met was friendly in a very genuine way. There was no feeling that they were just being nice because it was their job. They remembered small things, always greeted us with a smile, and were happy to help whenever we had questions. One thing I really looked forward to every morning was breakfast. There was a nice mix of Vietnamese and Western food, so it never felt repetitive even after a few days. The local dishes tasted fresh and felt like something you'd actually eat in Hue, not just something made for tourists. We ended up spending more time at the pool than we expected. It was clean, peaceful, and a nice break from the heat after walking around Hue all day. I really enjoyed the relaxing atmosphere there, a perfect place to slow down and enjoy the afternoon. Overall, Indochine Palace gave us exactly what we were looking for—comfort, good service, and a place that felt easy to come back to after a long day. I'd definitely stay here again.

I was very happy to have chosen the right hotel that truly showcased Hue's culture during my two-day stay. I appreciate the design of the separate toilets and bathrooms, something I rarely see in other 5-star hotels in Vietnam. The staff were very friendly, always speaking in a gentle tone and promptly assisting with our requests. I really enjoyed the hotel's coffee in the morning buffet, it was a strong, authentic Vietnamese coffee, not the diluted coffee found in other hotels. I also highly recommend trying some of signature Hue breakfast dishes, which were also delicious. Unfortunately, I was unable to use the hotel's swimming pool because they had many children taking swimming lessons until 7 am, but I still give them 5 stars for their professionalism and quality of service.

The stay at this hotel was a big disappointment. In my opinion, it does not deserve its 5-star rating. The interior and design are quite nice, but a beautiful building alone is not enough to provide a true luxury experience. What matters most is how guests are treated. Another disappointing aspect was the check-out policy. Check-in is at 3:00 PM, while check-out is already at 11:00 AM. This gives guests significantly less than a full 24-hour stay and feels unnecessarily restrictive, especially when the hotel is far from full. A 12:00 PM check-out, which is standard at many hotels around the world, would be much more reasonable and guest-friendly. The worst part happened at check-out. We were charged 59,000 VND for a single small 300 ml bottle of water. We paid 118,000 VND for two tiny bottles. This is simply unreasonable and left a very unpleasant impression. It felt like the hotel was trying to make money on the smallest things instead of taking care of its guests. It completely ruined the positive memories of our stay. A genuine 5-star hotel should make guests feel valued until the very last moment, not leave them arguing over an overpriced bottle of water. Unfortunately, because of this experience, I would not stay here again and cannot recommend this hotel. A true luxury hotel is defined by its service, not just its appearance.

I really want to highlight the staff at the Indochine Palace. They are wonderful. They are friendly and helpful and make you feel welcome. They love their city and want you to leave loving it as much as they do. The pool is awesome, too! We had the best sleeps we've had in ages in that big comfy bed.The buffet breakfast was also really nice. The only downside was that the toilet light actually lit up half the bedroom so using the bathroom at nighttime was not ideal.