We only stayed at Azerai Hue for one night, but absolutely loved the atmosphere. The hotel is beautifully designed, peaceful, and full of charm. The service was warm and attentive throughout our stay. A special thank you for allowing us to use the spa facilities after checkout. It was the perfect way to relax after visiting the Imperial City before heading to the airport. We wish we had stayed longer and would happily return! and would happily return.
I have stayed at many hotels across 5 continents. This hotel was the best I have ever stayed at. We arrived very late as our flight was delayed and were greeted by the front desk staff who directed us to our room. The staff were very kind and professional, the food was amazing and well priced, and the rooms were the finest I’ve ever stayed in. The hotel management and Hilton should be proud of the outstanding staff and service they provide here. But especially the staff, who were so kind and accommodating. What a wonderful hotel!!!!
We booked our stay based on the recommendation of locals & our wedding photographer - & it did not disappoint! It’s a beautiful, easily accessible setting in a beautiful historic city! The sunrise view from the river is beautiful and the ornate architecture is incredible. The pre-wedding photos we took on the grounds turned out so well. Most importantly, the staff truly are the sweetest we encountered during our recent trip to Vietnam. In particular, Ms Moon from the concierge team has my heart! She was incredibly helpful & engaging throughout our stay - going above and beyond to make it the most enjoyable and seamless experience for us ♥️ She assisted in the coordination of the delivery of my misplaced sunglasses to my next destination city, & even personally called & checked on luggage storage rates & genuine pearl retailers for me to visit in my other destinations. Even after we had checked out of Azerai, she continued to follow up on the above, just to make sure everything was resolved. Her kindness, generosity & attentive service made our stay in Azerai, Hue a truly memorable one. (if you’re reading this Miss Moon, thank you & I look forward to seeing you again) We’ll definitely be back to stay in such a lovely establishment. Highly recommended, if just for the service alone. xx
One of the best value luxury hotels I have stayed at in Vietnam. The property is a beautifully restored 1930s Art Deco building, and the details are lovely throughout: the curved facade lit up at night, the stained glass, the original ironwork and lighting. It feels properly ultra-luxe but at a far gentler price than the setting suggests. I stayed during a quieter period, so service was attentive and unhurried. The restaurant deserves a special mention. The food was excellent and very good value, probably one of the best dining experiences in Hue, and worth a visit even if you are not staying here. It is also a great base for exploring the royal tombs and the city’s history, and the staff happily helped arrange tours. A few things to note. The gym was very hot and the air conditioning did not seem to be working properly, and the corridors in the outer wing leading to it were the same. Management should look into this. The riverside view is also partly obscured by an events venue next door, which is a problem in itself: on two of the nights there was fairly loud music until about 10pm. It did not really disrupt sleep, since nobody is sleeping before then, and it is probably not something the hotel can fix, but it is worth being aware of if you are booking. Beautiful interiors, real history, attentive service, and a great location. Highly recommended.
This hotel is truly luxurious. The rooms are quite spacious. The housekeeping service is exceptional, offering turn-down service each evening upon our return from dinner, which also included delightful bedtime treats. They generously provided an abundance of complimentary drinking water, and the minibar was replenished daily. Fresh fruit and a variety of nuts were also offered free of charge. The staff members are incredibly helpful. While the location is somewhat secluded from the main shopping areas, a taxi ride is very affordable, at approximately $1.00. Our only minor observation is that there were daily attempts to sell tours and activities, which seemed to be priced higher than those available from online providers. We would certainly recommend this hotel.
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