Lan Kwai Fong Hotel @ Kau U Fong

I was stranded in Hong Kong scrabbling for a room and when I called the front desk attendant to try and reserve the room he refused to hold it with a credit card but offered to hold it for 15 mins. I began my walk to the hotel and when I was too slow, I called him back at 14 mins and said I was nearly there, and he informed he he had already give. The room away. He was unapologetic and unresponsive. Very poor service.

This place is way past its sell by date. They should either shut it down or do a massive renovation because hear me when I say it is NOTHING like what u see on the internet. The staff are helpless. I had to drag my heavy bags to my room from reception. No one lifted a finger. The room stunk of something horrible. Stained linen and do not get me started on the breakfast . It has 3 things bread, beans and bacon. Then juice. We booked 4 days and left after 1 night. My lower back was killing me after sleeping in the bed for just 1 night. Day staff are quite good but some night staff need more understanding of customer service

A comfortable and convenient stay on Hong Kong Island. The location was excellent, with easy access to all parts of the city and just a short walk to Centra, we even managed the walk with our luggage. The hotel is starting to show its age and could benefit from a refresh, while the standard room was quite small, although that's fairly typical for Hong Kong. Despite that, I stayed for four days and found it comfortable and perfectly functional. The staff were consistently warm, welcoming, and attentive throughout my stay. Breakfast was fairly basic, but it provided enough options for a quick bite before heading out for the day. Overall, a good choice if you're looking for a well-located base to explore Hong Kong.

Location is good, some parts of the the furnitures in the room was covered by dust, breakfast was OK, but I would expect better for that price, I choosed this hotel instead of Ibis Hotel, It was same price, but sure not same quality.