Excellent location just adjacent to the University Station. Room with an open seaview. Spacious and clean. In general, the room was quiet except occasionally traffic noise could be heard and people next door talked and yelled loudly. The bed and pillow were comfy. Could relax. Will definitely come back.
On June 14th, my friend and I stayed at your hotel. During check-in, your front desk staff Cherry provided exceptionally attentive and thoughtful service. Upon learning that I was celebrating my birthday, she kindly arranged a complimentary room upgrade and even surprised us with a fruit platter. These gestures made our stay truly memorable. Cherry has warm smile and genuine care reflect the high standard of hospitality your hotel is renowned for. Her efforts left a lasting impression on both of us, and I would like to formally commend her outstanding service. Thank you once again to Cherry and your team for making our experience so special.
The room is incredibly spacious, featuring a great layout that includes an entry corridor, a small kitchenette, a sofa seating area, and a guest toilet. The main bedroom is also very large, complete with a walk-in wardrobe area and a principal bathroom. It is fully equipped with everything you could possibly need—no need to bring a thing! The only downside is the carpeting around the bed, though luckily it isn’t everywhere. Another major highlight is the amazing location, literally right in front of the subway station and just a comfortable 2-minute walk away. The breakfast buffet is fantastic, offering a super wide and rich selection. The pool area is also great, with a main pool, two baby pools, and plenty of sun loungers and umbrellas. While there isn't a panoramic view, the entire stay was still incredibly pleasant!
An amazing stay from every aspect. The room was beautiful with a breathtaking view, and the service was exceptional. I accidentally left my wallet at the check-in desk, and the receptionist went out of their way to find me and return it. Truly one of the best hotel experiences I’ve ever had.
I stayed at this Hyatt property for 3 nights about a week ago and overall had a pretty pleasant stay. The facilities are good and the hotel feels comfortable for a short visit. That said, cleanliness is something that really needs more attention. When we arrived, there was visible dust under the lobby tables, and the sofas looked quite worn with noticeable stains, which made the space feel a bit less hygienic. In the room, it was comfortable, but a few details were missed. The soap holder above the bathtub was still dirty from the previous guest, and some of the furniture looked quite worn with scratches. For a 5-star Hyatt, this was a bit disappointing. But, the highlight of the stay was definitely the service. Rai from the bell team really elevated my experience-helpful, professional, and attentive. From arrival to departure, he was always there to assist, and I really appreciated how he greeted me by name every time. It made the whole experience feel more personal and memorable.
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