Such a dreamy place to be, we had a pool room and it was so worth it! Staff arranged birthday decorations and a cake in the room upon arrival, the bathroom is so luxurious, the restaurant is divine, and the activities you have on offer won't leave you with a moment wasted! Also the staff often had mosquito repellant on hand for when you were eating, so well looked after. I cannot recommend this resort enough! It's incredible! 100%!!
This is beyond a 5 star hotel. We had the most amazing experience. With a beautiful view. The entire time at the resort were absolutely seamless. All the staff was professional and went out of their way to give us the most beautiful experience. It was perfect. They had food that would cater to everyone taste buds. And has a “boat bus” that takes you to the downtown so you can avoid those rush hour traffic. They even had bug spray available for us for those who didn’t remember like I did. Honestly everything was throughout perfectly. Definitely recommend for anyone visiting Vietnam!
Nice place that gives a relaxed contrast to the craziness of downtown Ho Chi Minh City. Built of timber, it fits in nicely with the rainforest setting. The hotel offers a complimentary speedboat service (you have to pre-book) into the city, which is a good alternative to the road traffic. Good breakfast. Very nice pool area. No notable attractions within walking distance of the hotel, but plenty of local colour and friendly people. We had a nice large room. Helpful and friendly staff.
We had an absolutely amazing experience at An Lam Retreats Saigon River. The hotel itself is beautiful, peaceful, and designed to a very high standard, but what truly made our stay exceptional was the service. The staff were simply outstanding — incredibly kind, professional, attentive, and genuinely caring about every little detail. From the reception team to the room service staff, everything was handled perfectly and with a warm smile. Every request was answered quickly, and throughout the entire stay we felt truly welcomed and taken care of. Without a doubt one of the best hotels we have stayed at, and definitely a place we would love to come back to. Highly recommended!
Dear An Lâm Retreats Management Team, I am writing to formally raise a concern regarding a recent service consultation experience, which I find not aligned with the standards expected of a high-end hospitality brand. During my interaction with your staff regarding a very basic situation (family members visiting without staying overnight), I received a response phrased as: “not permitted… under any circumstances.” Allow me to be direct: This is no longer a matter of policy, but of communication standards. No guest expects to be addressed in a manner that feels directive, rigid, and lacking in nuance — particularly in an industry where guest experience and emotional comfort are fundamental. What is more concerning is that: • When I proactively raised feedback regarding the wording, the staff member provided no clarification, adjustment, or acknowledgment • The conversation ended in silence, reflecting a clear lack of accountability in handling guest feedback Such an experience highlights three critical issues: 1. A lack of fundamental service communication skills 2. A lack of respect in guest interaction 3. A lack of a professional feedback-handling process I believe that a brand positioned at An Lâm’s level does not lack policies — however, what defines true quality lies in how those policies are communicated. I would like to request that the Management Team: • Review the full content of this interaction • Reassess the training quality of your service staff • Provide an official response regarding how this matter will be addressed I hope to receive a response that reflects the standard your brand aims to uphold. Sincerely,
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