The apartment was very clean, spacious, and modern. The location was perfect for exploring the city on foot, and it was very quiet at night, making it easy to relax. I will definitely come back! Miss host was very friendly, helpful, and provided great recommendations throughout my stay.
Bob W Koti Ullanlinna
Address: Punanotkonkatu 4 DAvailability
Description
Facilities
Reviews
This place was absolutely perfect for a lengthy stay. The fact that it has a kitchen does help to bring down food costs if you just use the local grocery store. Also the washer and dryer inside the unit helps to make it so that you don't have to bring a lot of clothes
I booked Bob W. Uuslinna expecting a genuine four-star hotel experience. Unfortunately, what I found was nowhere close to the standards normally associated with a four-star property, and I left extremely disappointed. The problems started before I even entered the building. There is virtually no visible signage identifying the hotel. No sign on the building, no sign on the roof, and nothing clearly visible from the street. The only indication that you’ve arrived is a tiny sign near the gate. If you arrive in the evening, finding the entrance can be frustrating and confusing. The check-in process is entirely self-service, which would be acceptable if it were straightforward. Instead, guests receive multiple access codes and must navigate several doors and gates without any staff available to assist. There is no lobby, no reception desk, no concierge, no doorman, and no on-site staff. If you encounter a problem, you’re essentially on your own. Once inside the apartment, the condition of the furnishings was shocking. The furniture smelled old and musty, and the living room sofa was heavily worn, stained, and had visible holes in multiple cushions. This is not what I would expect from any property claiming four-star status. I took photos documenting the condition of the furniture.alsonnondesk or working space . Several advertised amenities were either unavailable or misleading. The gym was listed as complimentary, but when I attempted to use it, it was temporarily closed for an extended period. I was directed to an alternative gym, only to discover that access required additional steps and credentials that had not been properly communicated. The result was a wasted trip. The sauna was also advertised as complimentary, but I later discovered additional charges were required to use it. This was another disappointing surprise. Perhaps most concerning, there was no housekeeping service during my entire five-day stay. Not once was the room cleaned, refreshed, or serviced. Daily housekeeping is a basic expectation at a property claiming four-star standards. I also asked for a refund of $100 euro only for all these inconveniences and they did not accept that either. Overall, this property feels much closer to a two-star serviced apartment than a four-star hotel. There is no lobby, no reception, no staff presence, no housekeeping, limited amenities, and the furniture is visibly worn and damaged. The gap between the marketing and the actual guest experience is significant. I am leaving this review so future travelers can make an informed decision. If you are expecting a true four-star hotel experience with professional service, maintained facilities, and standard hospitality amenities, you will likely be disappointed.
Close to a great Tram system. I found the apartment to be very clean, secure and comfortable. Both the bed and shower were magnificent just what I wanted. I was able to relax when I went back to the apartment. Because of the timetable linked to the sporting event I was limited in my use of their partner Green Hippo which I enjoyed visiting and eating their wonderful food.
Absolutely the worst service I have ever experienced. This is an unmanned hotel, and no entry code was sent to us prior to check-in. We contacted them via WhatsApp and were completely ignored for 1 hour and 30 minutes. Emails were ignored as well. As foreign travelers, we did not have a Finnish phone number, which meant we had no other means of reaching them. We were only able to make a call by borrowing a phone from a cleaning staff member who happened to be on-site — and had that person not been there, we would have had absolutely no way to contact the property and no way to enter our room. That is an unacceptable situation to put guests in. We were left standing outside in the cold, and our entire travel itinerary was thrown into chaos because of their inexcusable negligence. The following day, we finally received the entry code via email. The only explanation given was that they were "busy." That is not an apology. That is an insult. To make matters worse, we have since received FOUR separate emails pressuring us to leave a 5-star review. This is beyond inappropriate. Do NOT contact us again with this kind of nonsense. We have nothing positive to say about this property, and harassment will not change that.
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