Roundtrip Shuttle From Waikiki-pearl Harbor National Memorial

Very nice people and on top of their job explained everything and made sure you were taken care of. Took a trip over a curb so left early and the lady driver made sure i was taken care of

On time and super friendly, they call and check up to see how its going and if you're un the right spot

Very communicative and worked well with arranging times and pick ups. Our driver even took us straight to our hotel instead off drop off area because we were the only ones on shuttle. It was very nice of them to go out of their way. This was very affordable compared to other transportation options available in wakiki.

It was a convenient inexpensive way to get from the hotel in Waikiki to Pearl Harbor. However, our driver arrived late due to a pick up prior to our scheduled pick up. He apparently waited for a patron that was late and never showed up. After picking us up, he went back to pick up that person. We arrived late to Pearl Harbor. Which was problematic since we had 8:00 am tickets for the boat ride to the Arizona.

Your transport was not friendly and it was a van with no air there on return it was a bigger van -bus with other stops your driver stood on curb and was showing a green ticket which I fussed was for us fir our return ride ticket was green very unprofessional in my opinion no assistance boarding just said I can get on van I would book another shuttle co

On time and very communicative. Courteous drivers and clean vehicles. I was apprehensive in ordering online but all my worries were for nothing. I used them for transportation to airport from Waikiki and Pearl Harbor. Their pricing was reasonable.

Great option for going to Pearl Harbor for the day. They were very accommodating for coming and going.

Great communication and very accommodating. They updated our pickup to our hotel so we didn't have to walk to a nearby meeting point. The driver arrived on time, Perfect service for a Pearl Harbor trip!

This is a very solemn and moving trip to do. We have all seen the film clippings of the original footage as well as the movies and to be there in person brings home what actually happened there. What happened to these men and woman was truly shocking, but the stories of bravery by ordinary people in the face of such horror is just incredible. So, a trip to the memorial I felt was a way to show respect and honor to the brave men and women that lived and died through this horrific event. The respect and attitude of the staff and service men and women that take you to and from the memorial is awesome. Thank you all for your service. You honor those that went before.

The driver was 20 minutes late. I thought it was because he was picking up from several hotels causing delays. I was wrong there was only one other couple and he was late for them. We had to pick a time for the return trip without knowing how long we would be so we picked the 4:50pm time. It would be better if they three or four time we could show up to get back if we got done early as we did. We got done around 1:00pm and took the bus to the hotel instead of waiting almost four hours. I don’t think it was worth the money.

Right on time. However I believe our driver apparently got another ride call from a prestigious resort. He informed us he was dropping us off and a taxi would pick us up to finish our service. He did stay there until the taxi arrived, but was a bit offended that he dropped us for the Carlton Ritz clients.

It was a great decision on our part to take the shuttle round trip to our destination. Price is reasonable and drivers were nice! Thank you!

The shuttle was late and the pick up time is a long wait. There should be a refund since we did not take the shuttle back. And there should be an option for one way trip only

Friendly on time helpful quick efficient great customer service highly recommend good price great driver

Time and location pickup were changed without prior approval. Not all emails were answered. Driver was late on both ends. Driver was not friendly at all.

The driver was nice but my pick up time changed a couple days ahead by 1 hr later effecting my Pearl Harbor starting time. Fortunately that did not effect my activities while I was there. My departure time was originally 3:30 pm and the driver was kind to give us either a 2:20pm or 4:50 pm p/u time.

Nice vehicles and friendly driver. However, even though our hotel was on the list of pickups they called two days before and had us walk to a different location. Also when booking realized the pickups may be far between in time and are not given when booking. We booked our Arizona boat for 2:00 after a full day, but was told two days before that 4:50 was the earliest return so we had almost 2 hours wait.

Friendly driver and great driving in heavy traffic. We were thankful we could change our pick up time from Pearl Harbor as we had little ones in our group and we got done early.

This was a convenient way to get out to Pearl Harbor for the day. They called my phone directly to coordinate both the outbound and return pick-ups. (Some calls were not from a Hawaii phone number so I missed picking up a few of the calls). The return schedule had options for 11:00, 12:45, 2:20, 3:45, & 4:50 so you can plan your day around that. They arrived right on schedule so there is minimal waiting around.

We had a booking for 6 people to go to Pearl Harbour. We booked the 7.30am shuttle as we had an 8.15am booking on the Arizona. [see snip in photos] However on the morning of our trip, we recived a text saying out shuttle had been moved to 8.30am, which meant we had to quickly get an Uber for 6 people - that is not cheap. We came home with a differnt provider as we didnt trust Hawaii Super Transit to pick us up. AND Then they billed us twice - see snip in photos. I have sent emails and asked fora refund through Trip a Deal as well but we have had no response

After a little confusion on the pickup location, ( good thing they had my cell number!) everything was perfect with our ride to Pearl Harbor. Return trip was easy with the company calling and telling us that the van was in route, color, and van number. Highly recommend, cheap easy was to go from Waikiki to Pearl.

I was disappointed with this service. The description states shuttles run from 6:30 - 4:30 and you can explore at your own pace. At checkout , 2 pickup times were available to choose from. I chose the 7:30 pickup time. The day before our pickup we called to confirm our reservation and we were told our pickup time was now 6:45. Upon arrival at Pearl Harbor our driver then hands us a piece of paper with 2:30 circled on it for a pick up time. We asked if that was the only option as we were intending to leave closer to the 4:30 time stated in the description. We were told that was the only pick up time. At 2:30 a different bus and driver picked us up and only one other couple from the morning group was there because the others in our group were taking the 4:30 shuttle. I was extremely annoyed because we were specifically told there was only a 2:30 return shuttle. Overall a frustrating experience. I would book a tour with a different company unless you are willing to be very flexible and be at the mercy of the availability of the drivers this company contracts through.

Great driver! There was some confusion on the pick up time. However, we showed up early and all was OK. On the return trip right on time. Great driver.

Although we missed our appointed time, they worked with us and made sure we still made it to Pearl Harbor. I very much appreciated the flexibility they provided!

Easy pick up from our location near the zoo. Comfortable ride and with air conditioning. Return leg a little confusing as 2 smaller vehicles were sent, but sorted out quickly.

We needed a shuttle to Pearl Harbour and this was the perfect service. We got picked up at a convenient location and the driver was on time. So easy to book! Made our day at Pearl Harbour stress free.

Arnold took great care of us! He did such a great job telling us all about the island! Pick up was easy and quick.

We wanted to do the self guided tour at Pearl Harbor and only needed transportation from our Waikiki hotel. This shuttle service made that easy. I booked them via TripAdvisor. The day before I called and verified our pick up/ drop off times. The company sent me clear directions on both and were on time. The van was clearly marked and air conditioned - it was a smooth easy trip. I would definitely use them again

They contacted us the day before needing to change our pick up time which would have caused us to miss our reservation at Pearl Harbour. They ended up picking us up earlier than planned so that even though there before they opened at least we didn't miss it. Drivers right on time for both pick ups.

Shuttle company assigned the pickup and return time… neither of which I wanted. When I tried to change the pickup time I was told it was not possible so I ended up changing the time of my Pearl Harbor tour to match. I got up early for a pickup time of 0730 hours… just for the shuttle to be 25 minutes late, which almost caused me to miss the tour I rescheduled due to being forced to be picked up at 0730. My pickup time was 1400 hours, which was about four hours more time than I needed so I ubered back to my hotel. Scheduling this company was a huge mistake.

Day before tour was told our pickup time would be an hour later than originally booked. Explained we may miss our time slot for the Arizona. Unfortunately they had no answer for us and we ended up Ubering instead. Not happy

Very convenient! Driver was very nice and let us know that if we wanted to be picked up earlier or later, we could call the number on the return voucher and let them know. (We ended up wanting to be picked up earlier.)

We were supposed to be picked up at the hotel last minute change to another place so confusing for the driver confusing for us. Didn’t know that different drivers are hired. The drivers were all nice and just fine but confusion for us because bus picked us up was different than the bus that dropped us off.

I recently had a disappointing experience with this shuttle service, and I feel compelled to warn others. This service was frustrating, and I do not recommend it at all. The issues started with the pick-up time. Initially, I was given a specific time for my morning pick-up, which I planned around. However, the morningof, I received multiple notifications from altering my pick-up time. Each change caused me stress and disrupted my daily plans. I had arranged my entire day around this service and visit to Pearl Harbour, and the constant changes left me scrambling to adjust my plans at the last minute. In the end I was unable to go. I even inquired about the possibility of a refund due to their inability to honor the original pick-up time, but my requests went unanswered.

We wanted to get there early but shuttle only comes back in the afternoon so will need to plan on being there over 5 hours ! The drive said to call when ready which was incorrect, must see return time on slip. We Uber back to our hotel .

We found this service great. Great price. Great communication, arrived on time, would definitely use again.

called to confirm reservation and extra details like the color of the shuttle bus and where to wait

Really nice people. Felt like a family owned company. We actually had a hiccup our ticket said 7:30 AM and I guess we were scheduled for 7 AM. Was not a problem. They called us waited a couple minutes for us to get to the spot and they were very nice and friendly about it. Got us to our adventure for the day and back to the hotel when we were done!

We were told we could leave earlier than the time posted. Just call 20 minutes before we wanted to leave. Well that didn’t work. We are an older couple and would have appreciated being able to leave early. Waited an extra couple of hours for transport.

I booked for 6:30am to be picked up at the Hilton Hawaiian Village (which was an option) and I received an e-mail from the driver that I wouldn't be picked up until 7am and had to walk to the ABC store to be picked up. At 7:25 the driver still wasn't there and I called and was told he was delayed because of road closures. I needed to be at Pearl Harbor at 8 for a tour so I had to catch a cab which ended up costing me an arm and a leg and I barely made it in time to catch the boat for my tour. It was very stressful and ruined my day. All the other shuttles made it with only being 10 minutes late. I showed all the other shuttle drivers my ticket and they said they couldn't tell who the name of the shuttle was. I will never book Viator again. Don't give you a choice for a 6:30 booking if you can't oblige by it and if roads are closed and you are more then a half hour late you obviously did not leave early enough.

We were so glad we didn’t have to hassle with the driving. We ended up in a long traffic jam, but of course that wasn’t our driver’s fault.

Terrible service … 45 min late on pick-up with no contact. Tried phoning … straight to voicemail Driver finally showed up with excuses about traffic. Could have contact us to say they were going to be late but nothing ….

Very affordable and absolutely top-notch service pick up and drop off! We had to postpone our day that we booked due to back issues and they without hesitation allowed us to hop on the next day! Very impressed

The small bus picked us up on time right where they said they would, steps from our hotel. We had to schedule the later ,4:15, pick up as our Arizona tickets were for 2:15. We lucked out when we got to the Arizona shuttle stop and were able to get standby seating 10 minutes after arriving at Pearl Harbor. We immediately called the tour operator to see if we could change our time to the earlier return bus. No problem. The return ride was just just as smooth going as the pick up ride. We purchased separate tickets for the Missouri weeks earlier so we saved a bunch by just getting a shuttle instead of a full tour.

Driver was great, tour was great. I was able to change my pick up time in the afternoon. I would recommend to anyone.

It was a nice driver. Very convenient stopped right at our hotel. I would highly recommend this bus to anyone going to Pearl Harbor

Our driver was on time and easily accessible. Getting to/from Pearl Harbor from Waikiki was stress free and great value.

The operator was constantly in touch with us before and the day of the shuttle pickup. The shuttle was on time to pick us up at the port andvwas accommodating when we wanted to return earlier than the scheduled time.

booked 7am to 11am shuttle to Pearl Harbour. after getting off we were handed new time of 2.30pm and told to phone to change it. phoned and were told shuttle at 11am was full and we had to wait at least 2 more hours before transport was available. makes no sense as we booked this shuttle months in advance and it threw out plans we had made for the afternoon.