Round-trip Airport Shuttle Kahului Airport On Maui

always perfect. Always on time. I've used this shuttle company to and from OGG Maui airport for years. Every time is perfect. Even when my flights returning are delayed. They are still here waiting for me. Hours and hours delayed sometimes. They are always ready when I arrive. So perfect. I will always use this company and service.

Such mixed feelings about this booking. The day before my trip I was receiving text confirming my booking and the app told me that someone would be waiting for me by baggage claim. One main reason that I booked the service is that I was under the impression car seats would be provided. when we arrived at the airport, there was nobody waiting for us. We were able to get them on the phone and they directed us where we could find their on-site employees but when we arrived there, they stated that they had no record of our reservation and recommended that we call the main office. We called the main office. It also seems like they had no record of our reservation, but sent a Van anyway. we were then informed that there were not car seats and if we did want them, there would be an additional charge, but the vans were considered city buses so they were not necessary. We had two children with us and since we’ve already been fumbling through this for some time we decided to go without. the driver arrived promptly. It was very kind, but I noticed that he did not need to ask us where we were going and already knew meaning they must have found our reservation at some point. I was nervous about our return trip. I received a call the night before confirming our pick up time and the driver arrived within five minutes of his schedule time, again without car seats, but was very nice both drivers were very safe drivers and both very friendly if I was rating the drivers alone, they would be getting five stars but due to our reservation experience overall I can only give this a three

Late night drive, driver tried to show us the updates in Lahaina but ended up explaining as best he could due to lack of light.

VIP tours primarily focus on providing shuttle services for the airline crews We waiting an hour 1/2; called the dispatcher x3, spoke to approximately 6 different drivers who saw our name in the list but were not assigned to take us to our hotel. After a very long travel day we were tired. The driver who came was already off duty so overtime but not a happy camper… we’re worried will they pick us up at the end of our stay in a timely way to get us to the airport…..

Great experience, just follow the pick up shuttle area or call them to know which car to get in ; as there are multiple vans outside the area

We just got into Maui, no meet and greet, no shuttle. We called when we got our luggage like they said to do and we were told we have to wait for an hour for a ride.

When I called the number, they had given me after I arrived, the woman on the other end told me they were very busy and the shuttle was not there. When I asked her when it would be there, she said she didn’t know, and it could be upwards of 40 minutes. She then said we can issue a refund, I said I didn’t want a refund. I needed a way to get to my hotel. I ended up having to organize another way to get to my hotel, very frustrating at 10 o’clock at night.

Transport company should put somebody outside the baggage claim to direct the customer where to get the shuttle. There is a parking lot for their shuttles but kind of hidden. Otherwise the driver was good

Driver was punctual, very helpful. Made our arrival to Maui very pleasant and drive to resort very relaxing.

The driver was nice, van was nice. Drop off and pickup from airport to hotel and back was sufficient

This was absolutely the best way to get from the Maui airport to our hotel in Kaanapali! Both of our drivers clearly communicated when and where they would meet us, and the ride was smooth and enjoyable. Thank you so much!

Our driver was on time, friendly and professional. The bus was large and tidy and our driver made us feel very welcomed.

They told me to call when we got to the airport. Call would not go through. Tried for 45 minutes. (They called to confirm 2 days bf and told me what number to call when ready for pick up) Other calls went through fine. Had to pay for a taxi. Total waste of money. Scam. Always trusted things booked through viator. No more.

Great, there when we scheduled, friendly and fulfilled our requests. Thanks for getting us to our destination.

The shuttle was waiting for us and ready to go. We just took our luggage to the area and the lady dispatcher showed us the vạn. We were the only passengers.

On time, and very efficient service. We have been traveling to Maui for 40 years and always rented a car. For us, this was a much better alternative. Thank you

On time and nice drivers , courteous & very safe drivers , very clean cars and knowledgeable drivers

Wonderfully fantastic day! The Road to Hana is a MUST DO!! Not having to drive it myself the first time was a great idea! LEPA was the best tour guide we could have asked for!

Loved our driver and so much easier than renting a car. Like a little tour guide with local knowledge

I got a phone call from Viator before my departure, they asked me to call them after I got my luggage. I did that, and they told me where to go, what kind of vehicle to look for. They assured me the white van with VIP TRANS would be waiting for me there. Well, we came to the meeting point, saw the white van but a lady chased us away, saying that van was for a flight crew. Another van came but it was for someone else. So we sat there and waited a long time until our van came. We were a little disappointed but still gave a tip to the drive when we arrived.

Having a shuttle pick us up at the airport was very convenient and alleviated any stress of us trying to find our condo. Gerat was very nice and helpful giving us tips and suggestions about the island. He made it an awesome experience!

Excellent professional driver. Very helpful and great trip. Driver found us immediately upon arrival and took it from there.

Driver was prompt and courteous. Reasonable way to get from the airport to the hotel and back. Felt driving was very safe.

On time, friendly, helpful easy to use, airport pickup for 6, and not that expensive for requested service

The drivers were both super friendly. We were picked up exactly on time both ways. We will be using your shuttle next time we come to Maui.

They were there waiting for us when we arrived and very accommodating. Driver was so nice and helpful.

Amazing service! Pick up and drop off were both extremely efficient and on-time. The drivers were all very friendly and welcomed me with the warm Hawaiian hospitality. I will definitely use again. Thank you!

The service was excellent. A local driver who was friendly and professional. Was able to confirm return pickup through the app and not require cell service. Quick response.

The facts our driver knew were amazing! The kids were so excited and loving every moment! The snacks and candy were so yummy and un expected!

Linda was EXCELLENT. On the drive to kaanapali she gave us all kinds of information about where to go for good meals and entertainment. She even took us through Lliahina town and pointed out places we should visit.

The shuttle service was bit pricey and hard to find. They claimed they would have someone with a sign board to greet us upon arrival, and no one ever showed up. We had to look all over to find their parking location, and then we had to wait an hour to go to our hotel. We were satisfied with the rides we got (to and from the airport) but next time we will select some other mode of transport.

We were told that we would be greeted upon arrival at or near Alaska Airlines baggage claim by someone holding a sign with our name. No one ever showed up even after all of the bags had been claimed. We asked around at the other transportation counters and no one had heard of Viator transportation, but someone suggested that we go to the transportation center (which was unmarked). We found VIP transportation, but still didn't get a ride to our hotel until well over an hour after we had landed. The return journey to the airport was by far much better (on time and very nicely appointed) but we were unhappy with the initial trip from the airport.

Friendly driver. Very helpful. They didn’t seem to mind waiting a bit so I could search for my bag. Thanks.

Drivers were very friendly and nice but we had to wait 1.5 hr at the airport to be picked up and taken to our hotel. After long international flight we were tired and not happy with the wait. When booking the transfer, we were not informed that there maybe a long wait.

Everything was perfect. Very professional and trustworthy. The van was clean. The driver was friendly.

My initial shuttle trip was cancelled by Viator because my credit card had changed and the one I used for the booking no longer worked. Instead of contacting me when the card failed to process, Viator canceled my trip. I had to rebook in a hurry at a much higher price.

Very pleasant staff, clean vehicle. However, we were told we would be met at the baggage claim, and we were not. If I had not printed out the information with our ticket, I wouldn’t have had the local phone number, and we would have been stranded. Once I called, our ride arrived in about 10 minutes. This was a nerve wracking experience after eleven hours of flights.

The company was on time for pick up and drop off. The drivers were extremely kind and very informative.

The agents were prompt, polite, cheerful, helpful and simply refreshing to see as soon as I arrived. They quickly helped with luggage and expeditiously got mi into the shuttle and on my way. Exceptional and friendly service as always

Prompt service. Announcement over intercom at airport to direct me to agent. Very helpful for a senior citizen!

The service was punctual and reliable. Far better cost than taxi or Uber! I booked a couple days before I was flying and they were one of the only companies that had availability that didn't charge me an arm and a leg.

Great airport-to-door experience. Greeter was at the bottom of the baggage claim escalator. I didn't need to search for her. Both the greeter and the driver were friendly, professional, and provided great service. Will use again.

Driver Eleu was wonderful, full of stories about Maui and very interesting facts about the culture And we loved the butter buns and extra thoughtful gestures he made to make our trip start off right.

beach and luau and warm waters and family together. beautiful vegetation and flowers everywhere and beautiful culture

The shuttle was there within minutes of my arrival & the shuttle driver was very pleasant. Very satisfied with the whole process

The road to Hana trip was amazing! Justin our driver really knew the road and took us all the way around. He gave us excellent history and the ride of our lives!! We will never forget this trip. I was able to jump the rock at the waterfall (scary) and my son enjoyed the waves at black sands. Thanks Justin!! Aloha and Mahalo!!

Our driver was very personable and knowledgeable about the island. Loved the personality and service provided.assasssssssssssssssssdddddddddddddddddddddddddddsssssssssssssssssssssss

John's knowledge of Maui and the wealth of information he had about Maui. The assistance we received with our luggage was also very good.

Very personable, friendly and courteous. Would ride again in the future and refer to other people. Mahalo.