Constant communication from Victor. Our plane was delayed 2 1/2 hours and I called our pick up person which Viator provided the communication information. So polite and they said no problem. They were there waiting when our plane landed. Excellent service
Amazing service. Very responsive to any questions via text. The minute I was off the plane I had a message from the driver where she was located! Got my luggage and off we went.
Our driver was really good and knowledgeable and like to tell us some history about Hawaii, which was great. He was very very late and picking us up but really wasn’t his fault due to Iron Man that was happening so traffic was terrible.
Perfect on time pickup and friendly, helpful driver.
The Best service Ever. The driver was there before we arrived and was very helpful. Service was five star. Her price was better than others as well. Vehicle very very clean. I loved this experience..
Upon arrival, they texted me to call them which I did. They said the driver canceled, wasn’t coming and file a complaint with Viator. That’s it!! Basically tough luck and we are keeping all your money. This is a total scam, ripoff and illegal. DO NOT USE THIS COMPANY.
Driver was on time and helpful. Car was clean and the driver drove safely. The price was reasonable for car service, although I do not believe it included tip ( many car services do). I tipped the driver.
I had booked a ride from Kona airport to Hilton Waikoloa Village and nobody showed up. I called the transport provider who had no record of the confirmation number shown on my ticket or under my name. They said I should call Viator's local number, which doesn't exist. We took a taxi from the airport to Waikoloa Village. The taxi service actually is less expensive.
So positive! Easy to locate as he had a sign with our name. So helpful. So kind! Wish we had him for every time we needed transfer!
Gian was quiet but really a pleasure to meet. He was on time, really kind and drives safely. Thank you. Would recommend it.
On time, very friendly and helpful. Was able to make recommendations and knows the island very well.
Prompt and courteous trip in comfortable vehicle that delivered us directly to the main entrance of our hotel.
Steven was waiting for us and contacted us several times Very informative and friendly Helped with luggage
Great and easy way to get from the airport to our hotel. They were waiting for us at baggage claim with a sign to welcome us.
Our plane had a 2 hour delayed arrival. Our driver, Ella, was there to greet us. Friendly, reliable service.
Absolute waste of time, total runaround, and something I will never do again in the future is booked with this company
Great communication and on time. My flight was a little delayed and driver was waiting as soon as we got off the plane.
After a long day traveling from the US East Coast, was grateful for the attentive, helpful private transfer on our arrival in Kona, Hawaii. Pre-arrival text messages allowed us to be in touch, meet in baggage claim and rapidly be on the road to our accommodations. Vehicle was clean, spacious and had plenty of room for all our luggage.
Pretty good service. I was a bit alarmed when I first received confirmation of my booking. I stated that I had two people with 4 bags and my confirmation explained that they would be sending a driver in a Toyota Corolla. I was very upset to hear this as the price point for a 20 minute ride didnt align with such a vehicle and it also wouldnt fit us and our bags. After calling, virtually chatting and texting the company, I received different responses as a resolver, however, the driver explained they would be in a sprinter van, not a Corolla. The service at the airport was nice. The driver had a sign with my name and they were there on time and helpful with our bags. I would recommend that the company be very clear on the type of car that is arriving and ensure that they arent sending small sedans unless they change the advertised pictures on the booking screen.
Steven was amazing service from pickup to delivery. Signage and luggage help was first class. Recommend this service.
We had an incredible experience with private transportation from Kona airport to Hilton Waikaloa Village, all thanks to our amazing driver, Vince! From start to finish, he exceeded all expectations and made our journey unforgettable. Vince's knowledge of the island was truly impressive. As we embarked on our scenic drive from the airport, he shared with us with fascinating stories and historical facts about the Big Island. His passion for the area was evident, and he gladly answered all of our questions, enriching our trip with valuable insights. Safety was undoubtedly a top priority for Vince. Throughout the ride, he displayed exemplary driving skills, making us feel completely at ease. His attentiveness to road conditions and traffic made the journey smooth and worry-free. It was evident that he took great pride in his work and genuinely cared about the well-being of his passengers. The cleanliness of the car was impeccable. As soon as we stepped inside, we were greeted by a fresh and well-maintained vehicle, contributing to the overall comfort of the trip. It's evident that Vince takes pride in the appearance of his transportation, ensuring a pleasant and hygienic experience for all his passengers. Flexibility is a crucial aspect of any trip, and Vince handled it with ease. Our flight arrived slightly earlier than expected, but he was there, ready to greet us with a warm smile, without any delays. Vince's friendliness truly stood out, making us feel like we were traveling with an old friend. He was personable, approachable, and had a great sense of humor, creating a relaxed and enjoyable atmosphere throughout the journey. It was evident that he genuinely cared about making our trip special and memorable. We highly recommend the private transportation service from Kona airport to Hilton Waikaloa Village, especially with Vince as your driver. Is all the Viator drivers are like him, it will be a great experience for anyone. Mahalo, Vince, for making our arrival in Hawaii truly exceptional!
Lady driver was excellent and was very informative. I am a handicapped person She was extremely helpful
Our flight was delayed due to Mauna Loa eruption; however, driver was very patient as we waited for our late arriving bags. She was very nice but didn't speak much English, so hard to communicate.
The vehicle provided was not as requested and not suitable for the trip. The driver was good but otherwise nothing to recommend the service provided
My driver was waiting for us when we arrived five minutes early. The fact she was early and had a sign for us was much appreciated! Thank you.
This company is awful. When I first booked a ride from the Kona airport to my new home I listed the nearest town. My house is EXACTLY 1 mile from the center of town. I got a call asking for me to email my exact address. All fine. I got my confirmation and thought I was set. And then… at 1:30 am on the morning I am flying out I get a text message saying that my “new address is much further” and I needed to pay $35 more to make the ride happen. I make the online payment. And then at 6 am I get another text message asking me to email the confirmation of payment! I would up paying $155 for the ride. When I arrived, a very nice man met me and handled my bags and drove me home. It turns out that the ride really should only cost $95. This company takes a huge fee and basically contracts out with local services. While my driver was excellent, this company “Elifelimo” feels like a disorganized scam. I will never use them again.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email