Private Arrival Transfer From Maui Kahului Airport Ogg

The driver Kevin was right there when we arrived. He was very accommodating… it was a very easy drive

They never showed up! We sent an inquiry about changing our destination and they decided that meant we didn’t need their services even though we had already paid! No contact, nothing!

I purchased this as a gift for my clients who were traveling to Maui for their 50th anniversary. The driver arrived on time, was professional, provided great communication and my client was super pleased. Great experience. Highly recommend as a gift to someone or yourself.

Professional service with great communication. Our driver was lovely and the car was very clean and cool.

Fredy was AWESOME. Communication was great. Party of 6 adults all fit in his new SUV with baggage for a week. He brought us to the resort and back to the airport a week later.

Comfortable and affordable way to get to where you’re going. Driver was friendly and pleasant. I would recommend this service.

The driver never showed up. the local company wouldn’t do anything as they said I ordered through Viator. I called them and they wouldn’t do anything but offer a refund which I still haven’t gotten. My partner was stranded for 4 hrs at the airport because neither company would resolve the matter. I was extremely disappointed.

Booked the service months before arrival, I discussed with the provider a number of times that I would not have a phone, but would have access to WhatsApp. Was told this was ok. Day we arrived, no car, no messages on WhatsApp. I sent a message, no reply. Eventually received a WhatsApp message advising I should ring the driver to confirm I had arrived :) Car did eventually arrive, actually not a car, not a Town Car as the adverts imply but an older Van. Price was almost three times what an Uber would have cost.

I kept in touch with the company that was to shuttle us via text message. When we landed we went to the location for Pick up and we were told repeatly that the driver is there. We could not find the vehicle or Driver. Wasted an hour. My SUV and driver never showed. So they sent a taxi and refused to refund me. I was not going to pay triple the taxi price.

There was no one to pick me up. I called and no help at all. They said llcation was not confirmed. I should have recived an email. Did not!

They weren’t monitoring the flight. Weren’t ready for us when we landed. The car that was sent did not match the booking - family van taxi instead of black car.

It was so easy, no editing at airport! Loved the texts back and forth once we landed so we knew where our driver was to pick us up and when.

Our flight was delayed, the front desk maintained communications regarding our arrival time, and the driver waited for us.

prompt pickup and very friendly driver who even stopped at a grocery store so we could pick up some items

The company stayed in touch prior to arrival. At time of my arrival the company along with driver let me know exactly where they were and where I needed to be to get to them. Communications were amazing. Upon getting to the car the driver immediately took my suitcases and let me in the vehicle. When the driver got in, Eric handed me a chilled bottle of water for the ride to my Airbnb. Light Christmas music played in the background but not too loud where I was still able to communicate with the driver in a normal voice. Vehicle was clean, comfortable and driver was very professional. Answering all of my questions and offering information about Maui. I would definitely recommend and will use this service again! As a single female elderly traveler, traveling at night I was very comfortable. Mahalo.

We got ripped off. The car was not a town car as the pictures show. It was an old van. I could have taken a cab for 1/2 the price

Such a great experience. Elena was fantastic, and super helpful. We would highly recommend this service to anyone and everyone!

I was really hoping for a better experience, but unfortunately, this vehicle didn’t live up to expectations. For the price point, I expected higher quality, both in terms of build and performance. Also, the driver had a thick Russian accent that was hard to understand.

booking was "strange" driver was late driver was quiet driver did see the ride through to completion

I booked a car service for OGG to Royal Lahaina, when I got off the plane I received a message saying that the car did not go to Lahaina and I will need to rebook. I tried to rebook and it appeared to only have the same options . This was confusing to me and I didn’t rebook .then I see on my bank statement that I was charged for the ride I never received. Could you please refund me this money. Things were not clear on your end and I did not understand what you were asking me to do. Thank you, Emily

DO NOT BOOK WITH THEM!!!!! After communicating with them throughout our day of travel, and experiencing some flight delays, we arrived to the airport and Driver was not at airport as advertised and communicated through our text. We retrieved our luggage and were waiting on the side of the curb. I texted the company and was told that it would be 20 minutes for driver to come. I let them know that we were expecting the driver to be present and we would not be able to wait and host said they understand. I let them know that we would be getting an Uber and requested a refund. Host said that they would not issue a refund. Their driver was not present, after communicating all day when our flight would be arriving and they refused my refund request. This is terrible professional practice and I would not recommend this to anyone who want to get off of their very long flights and head directly to their resort.

I have requested a refund via email and phone call. We were quoted the incorrect amount at the time of booking and after I paid they raised it to $191. I sat on the phone to be transferred to a supervisor and was never transferred. I am requesting a refund for the ride we never took.

We had a tight time frame to make a dinner so I was initially concerned. Here is what happened. The driver was aware of when we landed and communicated quickly. Once we let him know we had our luggage, he gave us clear instructions and he was waiting less than 25 yards outside. I have traveled more than 2 million miles in my career and this was the easiest car transfer I have experienced.

After 5 or 6 responses to the vender (Carmel) they failed to pick me up because they said I was wrong. I gave proof of my responses. I had to take a taxi. I want a refund

This was the absolutely worst experience we have ever had with an organized pick up. We arrived at the airport in Maui around 11 pm, after a lengthy flight and everyones luggage was very late coming out (around 45 min) The driver that was to pick us up was waiting in the wrong spot and it took us at least another 15 minutes to find him. When he approached us he was yelling and swearing at us for "making him wait" and created a huge scene in front of other passengers from our flight. He yelled all the way to his car and during our ride to Kaanapali. He drove at speeds twice the posted speed limit on many turns on roads that had no lights. He was doing turns in the dark around 80 km and hitting the roadsides. Twice I asked him to slow down and drive the speed limit so we could arrive safely at our destination. His anger was both frightening and intimidating and he took it out on us by driving dangerously. We were both very frightened and upset at the level of anger this person displayed and that he put our safety at risk. Despite several attempts to communicate with Viator and Carmel (the parent company) we received no follow up from them directly. After several attempts to speak to a manager about this egregious experience we were never connected to anyone that could discuss the situation with us. It was clear that VIator wanted us to give up and stop calling so that they wouldnt have to deal with this situation. This driver is clearly not someone that should be picking up travellers, his behaviour was out of control and his driving was terrifying and dangerous. Pathetic that Viator would not provide adequate follow up about this very unsafe and horrible experience with one of their drivers. DO NOT USE THIS COMPANY!!!!! We have used private transportation all over the world and have never had an experience like this.

It was Great to have someone else do the driving after a long flight! Erik waited for us when our flight was delayed. He was fun and helpful. The van was very clean.

Booking. Agent reserved and quoted the wrong destiand rate. Didn’t find that out until arrival and then had to scramble for alternate service.

VERY VERY BAD EXPERIENCE! We booked mini van curb pickup. They promised online the arrival time is within 10 minutes. However, the car never showed up. The worst thing is that their operator kept telling us the car was coming, even sent us the picture of the car...then after 1 and half hour, still no car at all...when we called their headquater, they said, oh, we made a mistake, there is no available car now, we could cancel it....what??!!! The reason we booked this EXPENSIVE mini van is because it's midnight, we were afraid we cannot find transportation. after one and half hour waiting, you telling us cancelling it!!!! I said what if we cannot find transportation or it cost much more than we expected, the agent in NY told us, I quote"Well,I'm in new york, I don't know how much it cost in Maui. you have to pay whatever you need to pay . we won't make any compensation" . Basically, let us live with this condition. we have kids and grandparents, all tired after long flight...we ended up calling a taxi, surprisingly, the taxi(mini van) is only half of the price of the mini van carmel offered. TRY TO AVOID Carmel Car & Limousine Service!!!! Very messy management! Worst experience EVER!!!!!!

Our driver did not show up, and when I called to see where the driver was, they didn’t know, transferred my call to someone else, and I was on hold so long I just used a taxi. Should be refunded because I did not even get picked up and was never called.

Driver was on time and met us quickly curbside after we had our bags in hand. Driver was very personable.

OMG......never in the past 42 years of travel for my wife and i have i ever witnessed such incompetence. Ok, there were some reviews advising of long waits here, but with me being a BLUE CHIP and HERTZ GOLD member, advertising SKIP THE LINE, i felt confident there would be no issues, and i did use the "skip the line" option". i've never been so wrong in my life. there had to be at least 40-50 people all waiting for cars in an empty parking lot behind the rental office. there were NO cars and NO happy customers. the poor girl wearing the "get on the road faster" t-shirt should be getting paid triple whatever her current salary is. she constantly announced that vehicles are coming, and when i asked what the real answer was, she replied "thats better than telling everyone 2 hours or more". vehicles did come, but very very slowly one at a time still wet from being washed. there was no real line nor organization of any kind. i am very surprised there were no fist fights with customers jockeying for position. to top things off, i had THREE diffent prices on my quote all with the same reservation number. the lowest price was on my emailed confirmation, another higher price when i was verifying on their website, and yet another even higher price when i called to try to fix over the phone. oh yeah, their customer service line is somewhere overseas where english is not their primarly language, and to no surpise, they were UNABLE to correct my rental price even after i emailed them my copy. all i can say is, good luck here. hope your Maui vacation time isn't too valuable

it was my 20th anniversary and my first time in Hawaii and the driver was not personable at all no takiing and not welcoming

Susan is a gem!! Friendly and knowledgeable. She made us feel very welcome and had great information to share about Maui.

Always right on time and so friendly. We used this service last year and knew they were professional and reliable.

Carlos was amazing and patient with our crew. We had a lot of luggage and 12 people in tow. Carlos was prompt and drove very safe.

Driver was on time, polite and a safe driver. Helped us get situated in our hotel before he left! This was extremely helpful b

I had reserved a car for my family a month prior to our trip.. I requested 2 car seats for my 6 month old and 4 year old. I was told they would have them. I called 2 days before my trip and they said they had no more carseats available. I had to cancel and figure out different transportation that cost 5x more than what I had paid. They would not give me a refund or help in any way. I then got a text the day before my trip after canceling saying they were picking me up and had carseats.. I already told them I went with someone else. Very poor communication.

Timely, courteous and easy to work with! I reserved the night before and they were ready for us in the morning.

Pickup at Maui Airport was great comms and service. Txt updates all the way during the flight - Will do again

Frustrating experience. Lots of phone calls and texts with the company to try wto get our prepaid ride.

Only been here one of 10 days, but so far, great. I mean it’s Hawaii 😁. SUV was on the very small side for 3 of us and 6 bags, but our driver made it work and she was great.

This service has diminished greatly. Disorganized and there is no support whatsoever. They provided the wrong car on the transfer to the hotel and on the transfer back the driver fell asleep at the wheel. I tried to contact them to no avail. Avoid this one.

The ride went smoothly, driver was polite. I would use the company again for future transportation needs

Susan is such a sweet driver!! Clean car and great recommendations along the way. We loved her so much we booked her for the return too. Highly recommended!!!

Horrible, I booked I typed all the information it asked for .where I wanted to be picked up and the hotel I needed to be taken to and paid . Later a while in the plane I get a message saying that I needed to pay more because ? I sent messages back no reply for a while , I called talked to you guys for 1 hr then u conference call me with the person from the car company that was very rude to the me and your employee. I asked for a refund still waiting. All of this after a 6 hr flight waiting at the airport for 1 hr. I had to book with some else that could actually take me to my hotel. You guys have the wrong price quote and didn’t not help me resolve the problem you created

Late, non working A/C, Low Fuel lights flashing . We had to stop to get gas on our way or wouldn’t have made it to our destination. Car was nothing that was advertised on website, not even close . Paid $ 180. For 30 mile trip that was unnerving and it was Mother’s Day just myself and daughter. I will never use this company again and would be very careful about booking.

I was never picked up. Viator messed up my reservation and I need a refund for full amount. Please take care of this.

I did not use your service and your greed charged me anyway. Already explained my story to customer care and they did not care. The booking was cancelled within minutes of being made because it was made in error. The booking was done from a plane 1 hour before landing while showing a passenger how it could be done.

Driver didn’t arrive on time, drove like a crazy man, very bad experience!, would not recommend. Uber would have saved us time and money.