Private Arrival Transfer From Keahole Kona Airport Koa

Steven reached out in advance and was super helpful and friendly.

Rebooked this and it was canceled on us when we were at the airport ready to get the ride. Be sure to book early and double confirm.

Total waste of time. It took hours to finally come to the conclusion that Viator doesn’t service the hotel we are booked into. The first call I made put me on hold “to check something” and I hung up after 28 minutes. I have always used Viator but will consider other options after this experience.

Large Ford van, clean and modern. Steven the driver was courteous and friendly. Super helpful with luggage and info about area.

Steven was great. We were very tired, and he made it a very easy ride to the hotel after 24 hours of traveling

No one showed up. I’m still fighting for refund. The local tour operator listed on my confirmation said they didn’t do business with Carmel or Viator. We were left of airport curb for 1.5 hrs and ended up spending 4x what our transfer rate was just to get to our hotel and I still don’t have the $72.00 I paid Viator.

Driver was awesome. Just hard communicating with the operator as to where they were to pick us up. On time and quick delivery to Ocean Tower .

Bill was on time and took care of all our bags. Pointed out places of interest along the way to our hotel

Our driver was waiting for us, collected our bags, set us up with water, and was very knowledgeable and helpful. Just exactly what we wanted upon arriving travel-tired later in the day. He was delightful and we would happily use your company again!

After getting e mails almost every day, no one shows up. Waited 45 minutes. Awful. 3 phone calls listening to your promo about how wonderful you are.

Brian picked us up at KOA airport and drove us to the Hilton Waikoloa. He was so knowledgeable and gave us great tips for exploring the big island.

The service was canceled without notice to me. We had to scramble to get transportation. I want immediate reimbursement

Gary the driver was waiting for us at the airport. Was an excellent communicator and gave us plenty of insight and tips about the island and its attractions. Highly recommended

No cars therefore the pick up was canceled and we were not notified until I called the company and they said to ask for a refund

I would never book with Viator again and will actively tell and tell others not to book with Viator. I booked a reservation through Viator and received confirmation information for my booking. I received a call from Carmel Car Service notifying me that Kona Taxi Cab would be picking me up. When I got into the Kona taxi cab, they alerted me they had not been paid for the trip. And yet my credit card had been charged. I was required to pay the Kona taxi cab directly — paying for my travel twice and now having to deal with the headache of canceling the payment to Viator with my credit card. The Viator cost was also two times as much as the Kona taxi cab if I paid directly. Viator is a total ripoff.

The driver wasn’t there as I was told. I called tried to leave messages. I had to pay for a taxi into town. At 12:30, when I was already in Kona I got a txt saying the driver was at the airport. I will never use Viator again.

Cancelled on me and left us to find transportation just before we arrived. Taxi was only $60 fyi but had to wait to get one

Bob waited even though we were the last ones out because we were having problems with our online Covid forms. He was friendly and so helpful. Highly recommend this service and you will be really lucky if you get Bob as your driver.

Driver was excellent. Waiting for us adjacent to luggage carousel with name sign. Gave us commentary and suggestions as he drove to the hotel. MUCH better than the expensive rental cars or long lines for taxi and UBER. Highly recommended.