Honolulu Airport To Waikiki Shared Shuttle Transfer

We had a hiccup with the pickup location but it was a comfortable and smooth ride. Definitely will book them again.

Driver was very informative. He recommended various places for eating and entertainment. Show points of interest, best way to travel

DO NOT use this company. We got off a very long flight and we couldnt find where to go to meet this company. I asked several people who were doing shuttle pickups and 1 told me that this company are ALWAYS late. After we waited 30 mins we tried to call the number and there was no answer. We waited another 30 mins and decided to get a taxi to our hotel. When we were arriving at hotel another 40 mins later they sent me a text and asked were we ready to be picked up yet!!!! I replied to let them know how late they were and we had got a cab. So rude on the texts blaming us!! Dont use this company get a cab or get another shuttle service who were all totally organised. Everyone from our flight had gone by that time. DISGRACEFUL

Written directions and the actual directions to find the pick up spot are different. Best to call and talk to a person to clarify

Driver did not show; said on the phone that refund will be issued only to follow up with an email that no refund will be issued with no explanation other than insincere sorry

The driver Gary very informative and customer focussed. Vehicle clean and comfortable. Plenty of room for baggage and passenger

Give yourself extra time when planning your destination. The pick up time provided is not the actual arrival time; it is a general estimated pickup time. Plan accordingly and allow additional time for travel and possible delays.

Phone number on site not accurate. Was fortunate to get a phone number from another tour company. Left message no one call for an hour. Picked up finally 40 minutes late from arranged site. Then proceded to pick others. Took over 2 hours from time assign for a 20 minute ride.

I was not given a detailed pick up location. I had to call to find location for pick up. Another driver showed up close to my pick up location and agreed to take us to our destination.

Not at all what was promised was meant to be Mercedes sprinter. Turned out to be an old Ford Bus. Run down not happy

Quick pick up and safe arrival to our hotel. No complaints. Driver friendly and efficient service.

Great service! The shuttle from Honolulu Airport to our hotel was right on time, everything went smoothly, and the ride was comfortable.

Great service from pickup to drop-off. I wish aviator’s website was up-to-date on the pickup point and the name of the service was included to ensure finding the right provider.

The original driver went to the hotel to pick us up instead of the airport. Phone number and instructions on email were inaccurate.

We had Gary as our driver. He was talkative & gave us useful information. Very nice guy. Got us to our hotel in good time & a great driver. Highly recommend this service

They send you an email to give you a telephone number to call when you arrive at the Honolulu airport and have your luggage. When you call them, they tell you where the van pickup area is and their driver's name and the color of the van. Expect to walk out to the center aisle, towards where the vans and buses enter the airport's passenger luggage pick up area. it's been my experience that Viator vans are not marked with a sign, so that's when things get a bit hectic, as you have to start running around and asking the van drivers if they are with Viator, as they don't display a sign on the windshield. It would help if the driver's texted you their location.

I highly recommend this service. It was easy for me to get in contact with them and their customer service was great. I was a little lost at the airport and they were patient with me providing me with clear instructions. I would definitely use this service again.

The ride instructions were confusing, invalid phone numbers for support. Answer machine messages calls were not returned.

Company called us before the pick up time and asked us where is our exact location . Driver was very helpful .

We were never picked up, waited at the agreed location at the airport and the shuttle never showed up. We ended up paying for a Lyft to get us to our hotel. Calling was no help, all they said they saw a cancelation. But no problem taking payment for a service never provided.

Horrible experience as the shuttle was a no show. We waited close to 1 hr. No response from operator on pick-up at airport. Needed to book a taxi/Uber.

Ride and everything was great except for the driver being almost an hour late. That’s really unacceptable really. Why have a scheduled pick up time if the company was surprised by my call 10 minutes before pick up, and the guy shows up an hour late. Everything else was fine. You would think the company would offer a vouchers or money back. Something. I’m scheduled for them to take me to the airport for departure. I hope it goes much better than the first ride.

The one hiccup was my luggage was off with a cruise tour group. We had to double back to retrieve my luggage.

The reason this was not a 5 star was the challenge with communication but once we talked with someone it went very smoothly and quickly. The site says to contact them 24 hours prior to confirm flight times and I sent messages through the WhatsApp and tired to talk with them via Viator messages with no response. But once the plane landed, I called them and then things worked. Not sure why the site asks to alert them, in advance, if they never respond. Driver and ride went well.

The driver never showed up. We had to pay for other transportation and there were 10 family members in our group.

I paid shuttle service for 2 adults and was never picked up from the airport ! I called two phone numbers provided, they never answered my call I had to pay an uber service to be picked up.

That you won’t get picked up after you paid your money. We have nothing good to say about this transportation service

This was a rough start to our HNL getaway. Customer service on the phone was not good. We circled back to the airport 3 times to pick up more people until the shuttle was full. I should have grabbed a Lyft for the same price and would have gotten to my hotel an hour sooner.

The resort was clean. We got there early before check in the receptionist staff was able to keep our luggage until room was ready so we don’t have to dragged it with us everywher. By 1pm I was notified that the room was ready and the staff brought in my luggage without me worrying. The resort was very easy to find and there’s little shops around the areas.

Great customer service thank for the amazing start. Was very easy to contact and told us everything we needed to get on ahold of them

No info given on where to meet. Called company and phone number didn’t work. While trying to call, saw shuttle go by, leaving without us. Another driver from another company called Fly’s driver and told him to come back for us. Driver was super nice and did come back for us. When on shuttle, learned that others had similar experience. Will not use again. Again, driver was nice, company not organized and communicative.

I was never told the van was behind baggage claim. Do not go out front doors. Waited long time. Had to call and still didn’t tell me where to go correctly. A very Bad welcome to Hawaii !! Sad.

Once you arrive and obtain your luggage, you are expected to phone call them to advise them that you are ready for pick up. The operator was rude and uninformative. It took approximately 32 minutes to get picked up at the designated location. After being picked up we still had to go and pick someone else up. The driver was polite and assisted with the bags but overall Very disappointing experience. Rideshare would have been much more convenient.

After arrival at HNL, I expected to hear from the booked driver but I had to call him after obtaining his number from another company driver. After reaching the driver I waited 30 minutes after my arrival, upon finally meeting the driver his attitude was stank so of course upon arrival at the Hilton Hawaiian Village, my wife and I exited the vehicle, got our bags and headed to our destination within the property. No tip for you!

The instructions to call to “check in” were not very clear. The number to click on in the Viator app was a 877 number that disconnected right away. Once I found the local number, no one answered and I had to leave a message. I finally called back a few minutes later later and they sent our shuttle. Additionally, I was under the impression this was a direct shuttle. It was not. We stopped at a port to pick up 3 people from a boating excursion before proceeding to our hotel.

Our shuttle driver went above and beyond to accommodate us. He was courteous and kind. The service was excellent.

Pick up location not always close or in same building as arriving. Not knowing the airport the pick up location was a little confusing. Phone number provided was nice added feature.

No AC. Just blowing hot air. Drive had to r down front windows. Which when your sitting all they way in the back with hot air blowing in you made for a miserable ride :-(

As soon as I landed I called and messaged the app followed the instructions and had no reply horrible experience.

Was a bit unsure of the pick up location . Strict instructions should be given as to where the pick up location is . Having said that , it is a very convenient choice of transport to your hotel , I dropped off at the front of the hotel.

Our driver was very polite and engaging. He answered all of our questions and knew a lot about the area.

Driver helpful and friendly! On time, safe driver. Knew exactly where he was going. Helpful with unloading of luggage. Very pleasant!!!!!

He call me to make sure to pick up at i call back about what kind us car to look for he gave us all kinds of information on the way to the hotel

We were never given instructions to CALL the shuttle service. We were just given instructions on the vicinity to meet. Total lack of communication on Viators end.

Knowledgeable driver with awesome local advice. Was friendly and on-time. Detailed van color over phone 5 minutes before arrival.

Mark was awesome driver, kind, friendly driver, and shared info about the Hawaii experience! Recommend

Experience was terrible. Shuttle never turned up at agreed time. Tried to contact them and was terrible service. Asked other operators in the terminal and was told that they are normally late. Have requested a full refund as we were left stranded and had to organise a taxi, haven’t heard anything back. Not a great start to a holiday after a 9hour flight with 3 upset kids.

You have to call for pickup and they knew when our ride was scheduled yet, No answer for almost an hour and just when I was going to give up they did answer and 15 minutes later. Once they arrived the van was nice and clean and driver was polite and helpful.

Mark was professional and very informative of the area and new places to explore. Vehicle is clean AC cold.