Great service. Driver was polite on time. Reach out days before our pick up with instructions how to find him. Will use again.
About Activity
What's Included
Includes
- Private transportation
- Airport/Departure Tax
- Fuel surcharge
- Parking Fees
- Your Reservation for One(1) Minivan up to 5 people
- One Way Transfer
Excludes
- Gratuities
- Optional Orchid Lei Greeting Service is available to purchase for $15 per person
Itinerary
Prior to the guest's arrival, one of our friendly staff members will contact the guest to provide information about the driver, vehicle, and waiting area. On the day of the guest's arrival, the driver will be waiting at the Luggage Claim area with a welcoming sign. Upon the guest's arrival, the driver will greet them with "ALOHA," assist with luggage, and guide them to the vehicle. Finally, the driver will ensure that the guests are safely transferred to the hotel.
Departure
Before the guest's departure, one of our friendly staff members will contact the guest to provide details about the driver, vehicle, and confirm the departure time. On the day of the guest's departure, the driver will arrive early and wait at the hotel entrance or the designated pickup location. When the guest arrives, the driver will greet the guest with "ALOHA," invite them to board the vehicle, and ensure a safe transfer to the airport.
Language Offered
Additional Info
Cancellation Policy
Reviews
I highly recommend setting up airport transport ahead of your arrival. It will save you time and hassle. We were going to Ko Olina and having prearranged this pick up was a life saver. Friendly service and immaculate vehicle to ride in.
Wonderful experience!! Our driver met us at baggage claim even when our flight was delayed. Clean vehicle, top notch service. Very highly recommended
Everything worked out great. Communication was perfect and our driver Ethan was waiting for us with leis for all. Van was right outside baggage claim and in no time we were on our way to the Aulani resort in Ko Olina. Highly recommend!
Was good except driver didn't really speak English so had some trouble communicating but ride was smooth
Don't book this unless you want to feel like you're being scammed, standing outside the airport, wondering where your ride is. I booked a transfer from HNL to Aulani, and they did not provide me with any instructions on where to go for pickup. They claimed they tried to ask my "travel agent," but I booked through an OTA (Chase Travel), so they must not have a system in place to collect contact information through this booking method. Moreover, when I tried to contact them myself, none of the methods worked. I called, and the automated voice said someone would call back, but no one did. I used the chat feature and got a text that someone would respond shortly, but no one did. I called three more times asking to be transferred to a representative, and my call was dropped three times. I walked to the pickup spot that their website says you should go to, and our driver wasn't there. For a service that's more than twice the price of a Lyft, you should really just take a Lyft. Their response to my complaint was bad too.
The driver was gentle, driving very smooth. Glad he picked up our luggage ! And. the car was very clean.
Pick up was timely. Your tour guides were friendly, funny and knowledgeable. We’ll use Viator on all our excursions
The minivan was the perfect size to transport my wife who is using a wheelchair. The minivan was very comfortable.
James drove us both to and from the airport. He was prompt and helpful. No complaints. Would use them again.
Wonderful communication before our arrival and when we landed she was ready and waiting. The car was perfect and immaculate
I made a mistake when booking which Viator fixed over the phone from Australia. But the replacement service cost over $150 aud, I think it was about a 35 minute car ride with no traffic. To be slugged $150Aud is exorbitant. I’ll be finding a better option for the return trip.
Our driver was prompt and friendly! I felt so bad because it took a while to get our bags from bagage claim, but she was really nice about it! Thank you!
Our driver was on time and we made it to our destination as planned. I would recommend to friends/family.
Our driver was on time. We arrived at our destination as planned. I would recommend this activity to friends/family.
Driver was very friendly and helpful. Would recommend and use in the future. Prior to service, answered questions promptly
Since we didnt rent a car during our stay in Honolulu, we booked the private car service to go back to the airport. With family of 6 including kids, we had a lot to carry (car seats and strollers), this service made my life easy. The white van we rode was very clean and our driver came in on time. Help us with all the luggage and they also provide us water bottle....excellence customer service.
Monday through Friday 9 am to 7 pm EST
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