Airport Shuttle Round Trip Honolulu And Waikiki Or Cruise Terminal

We used VIP on the Big Island and everything went well. All without a hitch. On Oahu it was a different story. As we were about to leave the Big Island to fly to Oahu the confirmation sent had wrong information. Two calls and about 40 mins on the phone were required to correct the information and to make sure we had a ride fro. The Airport to the hotel. This was to be a round trip with transportation on different days. Again the with confirmation of our payment the I formation was showing transferr from airport to hotel rather than hotel to airport. Another couple of calls through Viator and then to VIP as well were necessary to correct the details of our trip. Then what also was not sent was location of our pick up at our resort. It was horrible to try and get the details straight. And in questioning the service person at VIP about the location of our pick up she made comment to me, "You must have had a horrible vacation." She did not seem to understand the only horrible part of our vacation was trying to work with VIP on Oahu to get travel detail correct and make sure we were not standing on a curb so.ewhere without a ride. The drivers were great, especially on our trip from hotel to airport.

Waited over thirty minutes and a pickup ride was never assigned and had to book a Lyft to get to the hotel. How confident can I rely on this service for my return to the airport?

My experience when I arrived at the airport was very much to be desired, the transportation took 2 hours to pick up and then I called, the dispatcher asked me questions, I answered them correctly and evidently she had no idea what was going on, she got rude with me on the phone. Our pickup for our departure flight was a lot better, I was told when I called about my pickup time that it was 230 but asked to get it switched they moved our time to 1130, I asked if we needed to be in front or side of building, she said front, we'll it was the side, the guide came around to the front to get us, thank God.

Our drivers were excellent! They called to make sure that I knew which baggage claim area to come to and met there. They were prompt and professional.

DO NOT RECOMMEND! I would not recommend this company due to their poor customer service, lack of communication, and unprofessional attitude. Upon our arrival at the airport in Hawaii, my family and I waited almost an hour for the shuttle to pick us up. Keep in mind that we were traveling with four children, which made the long wait even more frustrating. On the day of our departure, we had a scheduled pickup at 4:00 AM. By 4:10 AM, there was still no shuttle and no communication from the company. When I called to inquire about the delay, the representative informed me that the shuttle had broken down and that a rescue driver would need to be sent. At no point had anyone from the company contacted us to notify us of the situation or explain the delay. To make matters worse, when I requested a refund, the representative was extremely rude and dismissive, stating that she would have to submit a request for the refund. The entire experience caused unnecessary stress and frustration during what should have been an enjoyable family vacation. Reliable transportation and professional customer service should be the bare minimum, especially when customers have scheduled airport pickups and are traveling with children. Save yourself the headache and stress. Based on my experience, I would not book with this company again.

Pretty seamless as the company contacted me soon after the plane landed & gave me clear instructions how to get to the shuttle after exiting baggage claim. Driver was friendly, careful & efficient.

Friendly staff However would’ve been easier to find the driver next time if we knew what terminal to exit out of.

Our entire experience with round trip transportation was great. Pick up from airport to the hotel when we arrived was super easy. I got a call when I arrived at the airport and there was someone waiting for us already at baggage claim to take us to the shuttle. On our return, pick up at our Waikīkī hotel was also very easy and the driver was on time. Overall great service and convenient.

The service was good when we arrived in Hawaii, but the departure experience was completely different. My airline changed my flight, so I needed to adjust my pickup time. I contacted Viator through their messaging service for clarification but received no response. I was instructed the morning of to call VIP Airport Transportation directly 10 minutes before y scheduled pickup from the hotel. Unfortunately, the gentleman I spoke with was extremely rude and aggressive, repeatedly arguing with me instead of trying to help. I was being told I was a “no-show” when I had clearly communicated that my flight had changed and I needed a new pickup time. There was no empathy, professionalism, or effort to resolve the situation. I ultimately had to end the conversation because I will not accept being spoken to disrespectfully. I was left without the transportation I had already paid for to get me to the airport. Very poor communication and customer service. I would not use VIP Airport Transportation again.

I was lost in the airport and there was this young man sitting in a bench that also worked for the company . I talked to him and asked if I was in the right spot for pick up. He said no worries I will call them to come get you. He made sure I was calm . I wish I would’ve gotten his name. He was young tall medium built . The drive that got me was super nice as well I told him sorry maybe I was in the wrong place he said no problem you are in good hands now. Love you guys telling all my family & friends about my experience.

After a 10-hour flight I ended up waiting for an hour before VIP Trans shuttle arrived to pick several passengers up including me. Certainly not VIP service. There was a person presumably working for VIP Trans at the airport herding us up and keeping us updated with how far away the shuttle was, but it seemed like forever. I didn't trust them to get me back to the airport for flight home in good time so cancelled VIP Trans and got taxi instead.

No shuttle was available to pick us up from the airport after they only picked up airline flight crews. Representative offered a taxi but main office said policy change didn't allow it. We had to take an Uber to our hotel instead and it came within 5 minutes of being requested. Our airport rep said full refund would be issued but still has not been received.

I was contacted as soon as my plane arrived and given instructions of where to meet. He was there waiting on me and took me to a car where I was the only one taken from the airport! What a delight no stops, much better than my last year trip with them!

VIP ground transfer thru Viator is the worst ground transfer company in Ohau. They canceled us and put us down as a No Show before our flight landed and had to calls serval time as they kept giving us a run around and after the 4th time on the phone they told us to find our own way to the hotel. The worst customer service. ALL THEY WANT IS YOUR $$.

There was too much confusion from the online booking process. My flight arrival info was not confirmed, my hotel was listed as my pick up point. I gave the dispatch person my exact location at the airport, SWA baggage claim post #50. I was told to meet the van at post #31. Once aboard, we drove past my original location, #50, because its a one way street. Was I supposed to declare a physical disability to dispatch? Briefly annoyed, mild physical discomfort, but excited to be in Oahu

Was on time, waited for us until we got our luggage, even though it was late. Easy to find driver, he kept in contact until I was on the van.

Everything went well. You need to call company when you land so they can direct you on where to wait for pickup

They were right at baggage claim waiting for us. He called me to make sure I knew where to go to meet them. It didn’t take long for the shuttle to show up. Driver was very friendly and got us to our hotel quickly. It was nice not to have to hassle with trying to figure out where to go and how to get a Lyft or uber.

Hassle free transportation with friendly staff. You want to save money then use this share shuttle,. Just be patient, as you drop off others at their hotels.

Waited close to 2 hours for pickup, called several times to vip and was given inaccurate and incorrect information as it relates to pickup time

Very unreliable. Late to pick up at the airport with no explanation or apology. Very old, poorly maintained shuttle. Booked a round trip from airport to hotel and back. Had to cancel the shuttle on the way back to the airport. Viator would not issue a refund. Rude employees answering the phone. This is a SHARED shuttle. They have NO sense of urgency. Stay away!

We have just returned from our Hawaii vacation and used VIP Trans for airport pick-up/drop-off both ways. They were punctual both times, the drivers were friendly, and the price was exceptional. We will definitely be using their services the next time we are in Hawaii!

We got email confirmations prior to our travel. We reached out through the chat to let Viator know when our flight was delayed slightly. I didn’t hear back on those chats, however upon landing, I received a phone call from our driver. He told us where to go to meet up and was very hopeful loading our bags. The ride was very smooth and safe. Would recommend this service.

Please call when u arrive to airport an please ask for pick up are u will be waiting but overall very smooth and eazy going

This was horrible. No one was at the baggage to greet us and we had to wait 2.5 hrs for our ride and the first person I spoke to was rude and very unprofessional. Then no one answered the phone - the last lady I spoke to was very apologetic and kind and was very sorry for the situation. The two Young kids had a hard time walking and waiting for us to Find out where to go and such a long wait time. I would like a refund.

VIP Transportation was on time for our return to the airport from the hotel. We waited a little longer for our pickup from airport, but our flight was delayed so that contributed to the delayed pick up. First driver was giving pointers about Honolulu, The second driver was timely and courteous.

service was good once they arrived. Driver was not there and had to have airport information ring them and we had to meet them at a diferent place.

Ultimately provided the necessary transportation with adequate reliable shuttles, however, unnecessary confusion, especially at pickup because written instructions were not even close to what transpired and seemed the routine. No greeting with sign and name. We had to call the company to find out where to board shuttle. Shuttle was about an hour late at pickup and about 30 minutes late on return. Drivers were both rather gruff, unfriendly, and giving a strong sense of negativity and uncare. However, they did both load and unload bags. Both gave that unspoken feel expecting to be tipped, but I do not tip average to below average service, especially tardiness. The only saving grace was that dispatch answered the phone and provided reliable answers. Should not have to call four times to get information, but I appreciated that they answered and provided accurate information.

If you’re airline crew, VIP Trans is for you. If not, stay far away! Arrived at the airport, didn’t see any of the described arrival team on the ticket, and called the dispatch number, proceeded to prescribed meeting point, was told transport would be there “shortly”. Within minutes shuttled arrived! …but driver very rudely told me this bus was only taking pilots and crew, and then ignored me and refused to provide additional information on when my bus would arrive. Waited 20 minutes, watched many other parties quickly come and go and connect with their transports before another VIP Trans bus showed up. Again, another very rude driver said only taking pilots and crew. Got the attention of staff of another transport company, who was great. Wish I remembered which company, because I’d use them next time. She commented “when there’s no passengers, VIP Trans is everywhere. When passengers need rides, VIP Trans is nowhere to be found.” She was able to get in touch with VIP Trans dispatch on my behalf and tell me a bus number coming to get my party. Wait another 20 minutes watching parties quickly come and go meeting their transports before my bus shows up. Driver was friendly, and a good driver, got us there safely, one of the few positives. Told us the wrong information about where to check in at our resort, sent us walking the wrong direction with two small kids, an elderly woman, and all our luggage (including car seats). Called to schedule our return trip to the airport later in the week, Operator didn’t seem to be all there, and very rude. Day of the return trip, met the driver where we were told at the specified time just fine. Driver was nice and a very safe driver. Get to the airport, driver says this is the terminal for your airline. I said our tickets say we’re supposed to be at a different terminal. Driver says the only info he has is what dispatch gave him, but he’ll circle around and pick us up if we find out we’re at the wrong terminal, but it’ll take him 5 minutes to do the loop, so we have 5 minutes. 10 minutes after getting through HI ag check, airline agent says we’re at the wrong terminal, and the right terminal is a 10 minute walk away…with 2 small children, an elderly woman, and all our luggage (including car seats). Seems like market this company wants to be in is transporting pilots and crew, and isn’t interested in providing a good experience for tourists visiting Oahu.

My husband and I arrived at the location and we saw several different VIP small buses and not one worker was organized, they had no list didn’t know who was scheduled to ride on their buses as a result they allowed a group of about 6 people place their luggage on the bus and the group did not pay for transport. My husband who’s injured was in a wheelchair and had to transport to his scooter had to wait on another bus and we had proof of payment. It was such a horrible experience I tried to communicate with one driver and he told me not to ask him any questions and was very rude, unprofessional, disorganized, just nasty to me!!! I heard one of the people in the group ask him if he had Cash App (they apparently paid him to take them). He would not remove the non payers and made us wait even though we paid over a month ago online!!! I will never use this service again!!! We waited for another bus and the first bus arrived but that wasn’t the ride for us either so we had to wait on another bus # 180. I approached the bus #180 and I heard dispatch sharing that the bus was to pick up us and 8 people. The bus 180 was looking for a group of 8 people and us 2 to transport but I shared with him that things were so horrible that the last bus took the group of 8 with him and the group that had not paid!!!!! From dispatch to the drivers it was insane!!! For all that we went through not fault of our own I truly believe we deserve a full refund!!! I was treated with disrespect and unfairness from the first driver!! Seems as though the other drivers were getting orders from him but he had them all confused!! Our wheelchair assist from the airport even tried to help us by showing the driver our proof of payment for transport and because the driver was too afraid or stubborn to remove the non payers we had to suffer and wait!! This is not acceptable!!!!! My husband waited with his injured foot in pain while I tried to communicate to get us transport but no one cared!!!

The pickup at Honolulu airport did not happen. No one waiting for us. Had to call twice and after 35 minutes we canceled the pickup and got an Uber ride pickup within 10 minutes. Viator employee was very apologetic and promptly refunded the charge and emailed me verification. So bad and good review.

This is not a round trip as advertised. They did not pick us up at baggage claim. We had to call and find out where to meet. Once we were picked up the driver was very nice and talked about the area. However when I called to make the appointment for pick up back to the airport was met with crickets. Called, unable to leave a message. Sent message nothing in return.

Upon landing, our driver called and met us directly outside the door at baggage claim. He got us to our condo, unloaded our bags and also assisted us up the hill with them. We had the same driver on the way back to the airport at the end of our trip. Our driver’s name was “T”. It felt like riding to the airport with a family member.

My phone updated mid-flight and I couldn’t get back in. I couldn’t get my info of where to meet. Thankfully the visitor information desk at the airport helped us by calling the shuttle and arranged for a place to meet. Driver was very understanding and was very friendly. He was great to talk with and pointed out a few things on the route.

Great value. Just ignore all of the details about airport pick-up. Upon arrival, call them. Then walk outside to the shuttle pick-up zone and look for the shuttle. There's no one waiting at baggage claim with a sign. Drivers do not wear Hawaiian print shirts. Our return trip was completely different! We had a scheduled time, but dispatch called and let me know an earlier shuttle would be in my area. Joyful return although we had to end our trip.

😩😢 My flight was delayed 2 hours and apparently the shuttle company doesn't check incoming flights. So when I did land, I followed the instructions on the reservation but there was nobody waiting for me at baggage claim. I kept calling and calling and they said "go to the prearranged shuttle area. They're on the way. Just wait" but by the time they got me, the shuttle was packed with other passengers and after dropping them off. I was not able to make it to my special catamaran reservations in time. I'm just so sad and disappointed in this - it resulted in so much wasted time and money for me. Even though an Uber would have cost me more than this, I guess I was just better off paying that extra money.

When I arrived at the airport in Hawaii, I called the office to let them know I had arrived, I was told to call back once I got my bags from bag claim, I called back at 2:14 pm and was told his driver was on the way. I asked how long was it gonna be before the driver arrived, he said it could be 5 minutes maybe ten but he was not sure. He asked what baggage claim were we at I told him and he said his guy would pick us up from this spot. At 2:25 someone came to take us outside where we had to wait, for the driver. Fifteen minutes passed, and I inquired about what how much longer were we gonna have to wait. I was told that the driver was at another terminal picking up some one and would be at our location in about five minutes. Well ten minutes passed and no driver, I called the office speaking to someone and they said the driver was on his way, I waited 10 more minutes called back at 2:55 and spoke to someone and they said the driver had a flat tire, well when the driver finally arrived at 3:07 pm and I asked him about having a flat tire he said he did not know what I was talking about, so whoever I spoke to to told me a lie, this is not good business practice. I booked a Round trip transport, I called on the next day asking for a refund because I would not be using their service for my return trip to the airport, I would not recommend this company to anyone.

Great pickup. Friendly and timely. FYI pay attetion to the directions from the airport. Terminal 2 out the doors cross over to the median (if you are in the garage you missed it) Take a left and follow until you see a green curb (not red).

We got to baggage claim, waited and finally went to see VIP driver outside and nowhere to find our reservation, got our reservation confirmation, tickets, receipt and app tickets and still no record. Reservation was made on line VIATOR, states it's same as VIP. It was horrible experience after a long 7 hrs flight. Song the driver managed to take care of us though.

PART 1 - Arrival - Upon arrival, we were to be met near baggage claim by a representative with a sign. We got nothing. I had to call VIP to find out where our shuttle was. Overall, it took nearly 45 minutes AFTER we exited baggage claim to finally get on our shuttle. The driver drove erratically and, in my opinion, unsafely. Not a very good start. Part 2 - Departure - In contract to our arrival, our departure shuttle arrived at the hotel on time, identified us, and got us to the airport quickly and safely. He was friendly and helpful. So, overall, I have to give VIP an "average" rating. Had the first driver been on time and as competent as the second driver, the rating would be higher.

Great friendly and courteous service. Quick and easy pick up with little wait. Used this service many times.

Ask exact questions about the pick up Location and time for their arrival. Was a little confusing as to if we were in the correct location. Everything else was excellent!

Worst customer service I have dealt with in a long time. Pickup at Daniel K. Inouye International Airport started off fine, until the driver kept us waiting an extra 45 minutes because another customer was lost. We were forced to sit there while they figured it out. Unprofessional and unacceptable. I cancelled my reservation on April 27 and was promised a refund. It has now been two weeks and I have received absolutely nothing. ( I did not want to have the same experience on the way to the airport) I’ve emailed several times and their website clearly said someone will get back to you in within 24 hours. Still no response. If you want me to take this post down, here is the reference and please refund my money like you said you would do. Reservation ID: AV110551 Avoid this company at all costs. Terrible service. Terrible communication. Terrible company.

Even though I may not have responded the day before about my time in rival pick up return they were still able to help me when I called from the airport and picked me up in a timely fashion. The driver was kind and courteous as he transported us to our hotel.

The driver was VERY courteous. Knew about the island and gave us important information about the area. Very pleasant drive after being on a plane for 13 hours.

Arrived in 4 minutes! Awesome! Airport needs to make it simpler. Signage leading to pickup spots made it difficult!

VIP transport DOES NOT GUARANTEE a pick up at the airport. VIATOR ADVERTISES MISLEADING INFORMATION. NO ONE MET US AT THE AIRPORT AND WE WAITED over 1 hour for pick up after I called 2 times! Buyer beware! I will not use their service again as they have lost my trust.

The driver barely looked at my ticket and asked me the name of the hotel I was going. He said he was called in on his day off. He dropped us off at the wrong place which was actual apartments and said it was around the corner. He did not make sure it was correct and left. I called our hotel and they said it would be at a minimum 30 minute walk and we had luggage. I had to call an Uber to come pick us up, and he took us right to the door of our hotel. My travel agent called and was told roads were blocked due to spam jam. Yes, there was one main road that was blocked but the Uber driver was able to get there so the your driver should have been able to get there as well.

Very afitiant nice drivers ! Helpful and experienced ! Lots of good information about Oahu . Safe drives