The Whaler Resort Kaanapali Beach

Just, WOW! Just steps from the ocean fronted by a great beach with snorkeling to see a variety of fish and sea turtles. The condominiums have kitchens which drastically reduces one's food expenses. Every room has a nice view of the ocean but some better than others. The staff is courteous, professional, and willing to go the extra mile! We have stayed here over and over for years and we always get a warm Aloha when we return!

The Whalers Resort is an excellent place for a nice beach vacation. The rooms are great with fantastic ocean views. The grounds and facilities are immaculate. It is located next door to the Whalers Village with lots of shopping and restaurants to choose from. You honestly don't need to drive anywhere if you choose not to. The beach is beautiful and right next to the lava rocks that people jump off of into the water. We saw turtles swimming down the beach.

The condo was lovely and included a kitchenette, couch, TV and dressing room. Bed was very comfy, we were on the highest floor, with an incredible view of the beach and sea. The property has a pool, gym, and direct access to the beach. It’s important to note it isn’t a hotel, so don’t expect room service or daily room cleaned, for us we aren’t fussy and it worked perfectly. There are loads of restaurants and shops as you are right beside Whaler village, I recommend Hula grill (Get the Hula pie!) Genuinely one of the most scenic places we have ever stayed and we have been to the Maldives, Mauritius, Seychelles!

Unfortunately, our experience at The Whaler Resort was very disappointing, especially considering the price we paid and the positive reviews we had read beforehand. Customer service was poor throughout our stay. The front desk was often unattended, making it difficult to get assistance when we needed it. After being approved for a late checkout, we left the property briefly and later found ourselves unable to get back into our room because our key had stopped working. There was no one at the front desk to help, and we had to wait before anyone became available. We also asked a housekeeping staff member for a few extra towels and were rudely told to go to the front desk instead, without any attempt to help. On top of that, we were surprised with over $500 in additional mandatory fees at check-in that were not clearly disclosed when we booked through Agoda. That left a very negative first impression and made the overall experience feel even more frustrating. For the amount we paid, we expected much better customer service and communication. While the location is beautiful, the lack of transparency and poor service made this a stay we would not choose again.