Excellent and professional transfer service from Hanoi Airport to Ninh Binh! Special thanks to Anna for coordinating everything, especially with my flight delays and late arrival. She was incredibly responsive, honest, and clear about what to expect, including where to meet the driver, pricing, and realistic travel times. Having all those details arranged in advance made the entire experience seamless. Also a big thank you to Mr. Hoan for a smooth, comfortable, and efficient drive to my destination. I really appreciated the professionalism and would highly recommend this service to anyone traveling from Hanoi!
About Activity
What's Included
Includes
- Private transportation
- Bottled water
- Air-conditioned vehicle
- Fuel surcharge
- Airport/Departure Tax
- Parking Fees
Excludes
- Gratuities
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
My driver arrived early, was professional, and was a good driver. I’d highly recommend for anyone needing a transfer.
Great service. Walked us through the whole thing. Good drivers. Polite English spekaingoperator named Anna helped us the whole way through. She was lovely. Great job all around.
We have used this agency several times for some transfers to and from the airport and also for some transfers for some touristic visit. Very well organized always on time. Drivers very polite and friendly.
Very easy and straightforward booking with Anna. We travelled from the airport to Hanoi with Mr Hoan, easy pickup, safe sensible driving. Mr Thien drove us from Hanoi to Ninh Binh - very helpful and smooth driver. Recommend using this service.
Anna, the concierge and Mr. Minh, our driver, both created a wonderful, seamless experience.
Our experience was seamless. Anna coordinated our bookings with drivers. She was very polite, friendly and her english was very good. Our drivers, Mr Tung and Mr Hoan, were very professional and on time. We felt very safe on the road. I highly recommend this service.
I used Hanoi Transfer fo numerous trips during my stay in Vietnam including airport transfers, travel between Hanoi and Ninh Binh, and return trips. Every transfer was handled professionally & thoroughly. Ms. Lily was exceptional throughout the entire process. She coordinated everything flawlessly, ensuring each driver arrived a few minutes early in spacious, clean vehicles with excellent air conditioning. Communication was clear , and after every trip, Ms. Lily followed up to confirm that everything met our expectations and to gather feedback. The level of service, attention to details was truly outstanding. I would highly recommend Hanoi Transfer to anyone seeking a professional and stress-free transportation experience.
Outstanding service with Mr. Liem (Driver), Anna ( Contact). Mr. Liem showed up early and ready to go. Excellent driving and very quick to get us to destination with short stop for bathroom or snack break. Communication with Anna from start to finish was fantastic! I would highly recommend using them in the future for any trip. Vehicle was clean, roomy, and very comfortable. Thank you, great job making us feel safe, secure, and part of the family.
Excellent service! We contacted them the night before we needed a 8am pickup to take us to ha long bay marina from Ha Noi. I contacted them around 8:30pm and within a half hour Anna had me all set up with a driver and pickup confirmed for the next morning. She was super responsive and easy to communicate with (good English) Mr Nghia & Minh were our drivers (one to Marina and then we used them again to get to ninh binh) both great drivers and willing to stop to use bathroom when needed. The vehicles were both spacious and very nice with cold AC. Very good service. Anna was great to work with she upgraded us for free to a luxury limo van for the one ride which was very nice with fully reclining seats
This is a great service. Ms. Anna is a very thorough and professional person. I appreciate all her help with our airport transfer to our hotel and back. The drivers Mr.Chi, Mr. Phuc and Mr. Thuc are all professional drivers and friendly. I highly recommend them to anyone who wants to visit Hanoi. I will use their service again once our family returns to Vietnam. Thank you Ms. Anna! Hope to see you in person.
I used this transfer service several times while in Vietnam and I was very pleased with the level of service. Lily was fantastic and helped to coordinate the multiple trips I took. It was easy to locate the drivers upon pick up, the vehicles were clean and comfortable, and I felt safe. I highly recommend using this service if you are traveling in Vietnam.
Anna was very helpful in organizing our transfer from Ninh Binh to the airport and was extremely prompt with all her responses. Everything was arranged clearly and professionally. Mr Liem was very punctual, the car was clean and comfortable, and the journey to the airport went smoothly. We arrived safely and on time without any stress. Highly recommended for anyone needing a reliable airport transfer service!
Communication before the trip was prompt and clear. Our driver showed up early and patiently waited for us at our hotel. He was very friendly and we felt very safe with his driving. Would definitely recommend if you need a transfer! We used from our hotel in Hanoi to our hotel in Tam coc.
We were looking for private transfer from Hanoi to Ninh Binh, and found this service was well reviewed. Our experience was stellar all around. I contacted HTS via WhatsApp and Lily assisted with my booking within minutes. Communication and logistics were all very clear. Transport was efficient and our drivers were very professional. Thank you Lily!
We used HTS for several pickup and drop offs: - Hanoi airport tomorrow hotel - Hanoi Hotel to Ninh Binh Resort - Ninh Binh resort to Hanoi Airport Their service was exceptional. The driver was always there on time, very courteous, good car. Everything worked like clockwork. We worked with Ms Lily and her communication was great. She always checked in to make sure we got picked up and dropped off. Highly recommend this service.
Lily was very efficient. Luxurious and comfortable van. Exceeding all expectations. Highly recommend this company for transportation.
The Tour Leader dan driver are very friendly and warm, they made the day trip become so nice and memorable. Place to visit was so good and exciting and most of thing the staff from HTS company Ms. Minh was very helpful, explaining many tours program and gave us a good choice. End of the tour we feel so satisfied.
Walked out of the airport in Hanoi and our driver was waiting for us amongst all the chaos. It was so relieving to have a smooth transition out of the airport madness and we made great timing to our destination. Would %100 use again.
Driver was waiting for us with name board. Quick and efficient. Return transfer collected us from a different location. Quick to respond on WhatsApp
It was amazing experience of 1 day trip from hanoi to Ninh Binh.our tour guide Tobi was very good . He explained the history of Ninh Binh and showed us all the spots with information and history behind it . We really enjoyed the trip
Ms. Minh has been excellent in her help. She assisted us with the airport pickup, all the bookings with guides for one day tours. Also, she made our trip to Halong Bay, complete with the transfers and bookings with amazing deals. Highly recommended for a family for a hassle free booking. Thank you Minh ☺️
Thank you for a smooth booking experience and reliable drivers! Had some last minute changes to our itinerary but their service staff (Ms. Minh) was very responsive and helpful on Whatsapp to address all of our concerns. Had a pleasant time commuting with Hanoi Transfer service — would recommend to tourists! :•)
Professional transportation service. My flight was delayed for 5 hours and Ms. Minh was helpful and polite about sorting the situation. I Recommend using their services.
Hanoi Transfer Service was wonderful. Drivers were always on time, although most did not speak English. Lily, who coordinated all of the transportation, was always accessible and provided us with updates, driver names, and license plate numbers for each transfer. I would definitely recommend their service.
Good communication. Accommodating to any changes and on time pick up! Clean car as well with no smell. would recommend
The service was excellent. They made our trip to Vietnam really smooth. We used them for multiple transfers and they were always punctual and had great communication.
I have never contact a transport agency before. Travelling is either I drive or join a tour package Started enquiry with Lily fr the Hanoi Transfer agency .. asking lots of questions . She promptly reply me within the day 👍👏 Was so impressed with her attitude that I felt bad not to give business to her. 🤔 No regrets. Lily took care of all my needs fr the time I land , arrange the transport to Ninh Binh and transfer me around Ninh Binh attractions. Every thing was done well despite the driver does not speak English. If I need anything, Lily will be the interpreter. Kudos to her!!! And finally Lily had transport all ready for me and family from Hanoi back to airport. What can I say! Thank You ! Kam-en. Price wise.. they are reasonable not cheap but Service impeccable! And Trustworthy. If I come back to Hanoi, for sure will contact them again
Thank you for pick me up and drop me back to the airport with a good and clean car and on time, thank you to lily who helped me.
We booked a few trips with Hanoi transfer service who were excellent during our family trip from Hanoi to Hoi An. Lily and the team were very responsive and helped us immensely during a delayed flight that threw out our schedule. Highly recommended.
Booked these airport transfers in the UK and prices were very good. Taxis were very prompt with good cars and drivers. Paulina , who I dealt with was absolutely fantastic in responding back about prices and a few changes I made. I would definitely recommend this company for all travel transfers etc in Vietnam.
My driver was on time, the car was clean and modern and the driving felt safe. I would recommend as a fast and uncomplicated way to get door to door between Hanoi and surrounding regions.
We did many tours and transport through Lily who was number one in this service. Congratulations Lily and keep your excelence!🥇
Excellent service! Everything was on time. Communication with Ms Tracy Pham was excellent. She always responded within minutes. We forgot something in the transfer car communicated this to Ms Tracy and the driver deliverd it to our hotel in Ninh Binh next morning. Thank you Ms Tracy and Hanoi Transfer Service!!!
I have booked a package of transfers for 3 locations in Vietnam. I had booked before in 2019. This company is very helpful and Tracy Pham has helped us with booking and exact pickup times. Next visit I will defenitely use this Taxi Service - I can recommend booking taxi services at this company.
We booked a transfer from Hanoi train station to Ninh Binh. Tracy Pham was our assistant with the booking through email and WhatsApp she was very polite and made the booking very easy. The driver was waiting for us when we got off the train and the drive to NB was comfortable and safe. We will use them again.
We used the transfer service to get from Hanoi to Ninh Binh and back and we also did a day tour at Ninh Binh. The cars were very comfortable and drivers and guide we had (Duan) were very good. We dealt with Lily at Hanoi transfer service and she was excellent. Organising transfers and tours during the Tet holiday can be difficult but Lily made it easy! Great communication and very reliable service. Highly recommended.
From my first email exchanges with Anna - I was very happy with the ease of booking and her communication with me. Once I was booked I thought it was so easy that it must be too good to be true. Our plane arrived late but upon arrival our contact was waiting for us. He immediately contacted the driver. We waited maybe 10-15 minutes for the driver. Once we got out of Hanoi the trip went quickly - the driver stopped for a bathroom break for us. The driver did not speak much english but that was never a problem. We even got a call from Anna making sure things were going ok and apologizing for the wait - which was no big deal to us. Our return to Hanoi - the driver was early -which suited us and ended up giving us more time during the day to explore Old Quarter Hanoi. He was prompt and professional. Would definitely hire this company again. Very affordable and great service.
I booked their service to go from Hanoi -> Mai Chau -> Pu Luong -> Ninh Binh -> Hanoi. Every few days, their drivers would pick me up and drove me to the new location. The drivers are very nice, fun to talk to, and excellent service. I had to make change to my pick up time a few times. Just a text to Jolie and she responded fast. Every thing was sorted out. The company asked for a deposit of half of the total up front, and the other half paid on the first day
We are a family of four from Seattle, Washington and booked round-trip private transfer with Ms Lily Ngoc and Hanoi Transport Service Company from Old Quarter in Hanoi to Ha Long Bay as well as return from Ha Long City to Hanoi airport jan 1-3, 2020. Ms Lily was just fantastic and so helpful with so many changes we requested to our schedule changes and drop off location changes. Ms Lily is incredibly helpful, kind and responsive and the value was excellent and the car and driver all top quality. We aw very happy and appreciative of our experience and look forward to hiring Ms Lily and her team when we return to Vietnam. Thank you, Ms Lily!
Excellent and very timely service !! Anna was very very helpful and responsive, even at 5am in the morning!!!
Thank you Anna for all the transfers. Everything was perfect : drivers on time, polite and helpful, staff available and excellent service. We booked 4 transfers in Hanoi and HCM, it helped a lot. Thank you again. LM
Car was clean, driver okay (spoke only Vietnamese, but that was to be expected). With the first contact, you're assigned a assistant (in my case by the name of Anna), who speaks english. The assistant was easy to contact via mail, phone as well as WhatsApp and quick to respond.
We would like to thank Lily for her professionality and attention. Everything was perfect. Pick up at the airport + best driver and comfy car + one day day tour in tam coc and mua cave with an excellent and nice local guide!
After months of preparation, our private trip to Vietnam has fallen apart, due to covid-19. We could count on a full refund of our transport. Thank you very much for that! Next year I'll book again with the same firm.
Trip organized by Lilly, very easy contact fluid and professional Excellent Customer Service and Service
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