Hanoi Private Transfers One Way (By Luxury Limousine Vans)

We are group of 10 ppl from Indonesia, very satisfied for the service. Definitely will use the service again if there is an opportunity trip to Hanoi in the next occasion.

No one came to get me / l sent messages but no one responded. Hopefully getting a refund but I recommend getting a grab instead

It was worth it for guild, travel and price

The limousine van is fitted with air-conditioning, wifi and reclining chairs with window shades for traveling during the bright days and enough space for large suitcases. The trip was from hotel to hotel and the driver assisted us with packing and unpacking all the heavy suitcases, stops along the route for a little toilet break and snacks. Overall, good experience if you want a comfortable drive from Hanoi to Sapa.

Excellent - very good vehicle and very safe drive - trip between Hanoi to Sapa - 5-6 hours in a luxury vehicle. Highly recommend this professional service.

Great travelling with family experience, cost effective and very comfortable travelling.

Clear communication and arrangements. Good driver, clean comfortable vehicle.

Used a Private Limo for family of 5. The vehicles were in excellent condition and the ride was very smooth. Thank you for moving the family safely fron Hanoi to Sapa.

Beware the photo isn't even close to what the vehicle actually looks like. It's a beaten up Ford van. Not luxurious in the least. It was a comfortable enough ride but I was looking for something nice and this just isn't it. Not much difference than paying half the price for a Grab unless you need a big vehicle (which we didn't need). If you have a big group this is good but again, not a nice or luxury vehicle in any way

Great servicecan a top way to avoid the airport chaos on arrival at Hanoi.

Communication was clear from booking of the transport to making payment to confirming each and every pick up and drop off. Responsive with whatsapp updates as well.

I am extremely disappointed with the service provided by this private transport company. We booked a transfer from Hanoi city to the airport, clearly specifying our destination. However, the driver dropped us at the WRONG terminal — T2 instead of T1. This is not a small mistake, especially when passengers are trying to catch a flight. It caused unnecessary stress, confusion, and wasted time rushing to the correct terminal. What made the situation even worse is that we immediately contacted the company via WhatsApp for assistance, but there was absolutely NO response. Being ignored in such a critical situation is completely unacceptable. This shows a serious lack of professionalism, poor communication, and no accountability. If you are considering booking with them, I strongly advise you to think twice — especially if you are on a tight schedule. Very frustrating experience.

The service was good!!! recommend it!

Very disappointing experience. The driver showed up late, was complaining that we have too many bags, although we had one per person. The driver dropped our bag out of the car and was driving very slow. The van was not nearly a luxury bus we expected for.

The car was comfortable with reclining seats and lots of space. Easy to sleep on the long journey from Hanoi to Sapa. The views as we approached Sapa were great.

Very comfortable car and good service, driver stopped three times for a short break.im glad that we went for private car, we were able to arrive in Sapa earlier than Sleeping bus option.

Great experience. Driving was smooth and frequent stops for breaks and refreshments. Good communication and punctual.

The pickup was on time and the driver was very efficient and friendly. The car was very nice with reclining seats and a massage option in the seat

Very quick response and great service. There was some issue with the car size but it was resolved very quickly. Thank you

Great service thankyou / great staff good / the food was great and everything was on time great view great work helpful staff

Good service with an on-time and professional driver. Friendly staff, well-planned itinerary, and a smooth overall experience.

A Truly Memorable Experience ​Our recent guided tour was an absolute highlight of our trip, providing a perfect blend of education, entertainment, and seamless organization. From the moment we met our guide, it was clear we were in expert hands. Their passion for the subject matter was infectious, turning historical dates and architectural details into captivating stories that kept the entire group engaged.

I thought it was a round trip. Not mentioned that and offered a return trip at all. It was confusing.

Best transportation from the cruise terminal in Halong Bay to Hanoi and back. Prompt, courteous, safe, and reliable. I wouldn’t book with anyone else. Not to mention the most comfortable van to drive in. Thank you!!

The service that was provided to me was outstanding. They were timely and provided luxury transportation! The driver was excellent and very careful. I highly recommend this service to those who need it as they helped me tremendously and I appreciated the interaction and communication back-and-forth by WhatsApp.

Mixed feelings due to two completely opposite drivers on two trips. The driver who took us from Hanoi Airport to Sapa was not professional at all, and I believe the company already knew about him due to previous complaints mentioned in other TripAdvisor reviews. He: 1. Arrived late at the pick-up point. 2. Honked aggressively at every car along the way, to the point where I was afraid another driver might stop, get out, and confront him physically. 3. Live-chatted loudly with his girlfriend (who appeared to be lounging casually somewhere) for more than 15 minutes while driving. 4. Kept scrolling TikTok while driving. Worst of all, he was texting. Yes! typing messages, while driving on a narrow two lane uphill road for almost the entire 5-hour journey, which was extremely dangerous. 5. Did not even know the exact drop-off location, despite us sending all details to the company 1 month, 1 week, and 1 day before departure. At that point, I seriously considered canceling the deposit for the return trip to Hanoi. However, Mr. Truong, the driver who took us back from Sapa to Hanoi, felt like he came from a completely different company. He was truly professional. He: 1. Arrived at the pick-up point ahead of time. 2. Drove smoothly and stayed focused on the road at all times. Just occasionally looked at his phone. 3. Prepared calming music for the journey. 4. Provided a car that was spotlessly clean. 5. Brought us to a decent clean pit stop along the way with a well calculate time. Conclusion: The company should raise its overall standard to match drivers like Mr. Truong. Otherwise, as a tourist, you are simply taking a gamble on your luck to get a good driver.

We booked a limousine van to travel from Sapa to Hanoi. The booking process was easy and the tour operator contacted us nearer the travel day to confirm the details and pickup point. The limousine arrived promptly at our hotel. The limousine was clean and we were lucky to have the whole van to ourselves for the entire trip. The seats are very comfortable. It felt like we were in business class in an plane, with the spacious reclining seats. The USB chargers worked and the bottles of water were greatly appreciated. We made 2 comfort stops and there was time to grab snacks and lunch at the second stop. Our driver was very professional and we felt very safe and enjoyed the smooth ride. We highly recommend using a limousine van for longer trips and the price was quite reasonable. It's especially worth it if you have a large group. Overall, it was a great experience!

I booked with this comoany several times before and this time we booked again. We had a long ride but we still enjoyed and felt good because our driver was professional and helpful. We booked in advance and they contacted us one 1 day before departure. All were perfect. Thank you!

Wonderful service. Very responsive. Coordinated with my transfer from Halong Bay to Hanoi for seamless transfer to the airport. Clean car and great driver. Would recommend to anyone. Would use again.

Our private limousine transfer in Hanoi was nothing short of outstanding! The vehicle was luxurious, spotlessly clean, and equipped with plush seating and modern amenities, ensuring a comfortable ride. The driver was professional, punctual, and navigated Hanoi’s bustling streets with ease, making us feel safe and relaxed. Their friendly demeanor and local insights added a personal touch to the journey. The booking process was seamless, with clear communication and prompt confirmation. This top-notch service exceeded our expectations, providing a stylish and stress-free way to explore Hanoi. Highly recommend for anyone seeking a premium transfer experience!

My flight was delayed coming into Hanoi I messaged the tour operator and let them know ahead of time for whatever reason the operator did not the let the driver know. I landed and the driver was rolling his eyes at me telling me he’s been waiting here for an hour. I told him that I communicated to your operator and he said they did not communicate that to him. He was visibly mad upset with us short and snappy with with us. While driving he then proceeded to talk to his friend really loudly on his phone, check the lottery and browse Facebook while driving on the free way. It was not enjoyable ride for us for something that was not our fault. I would not recommend this company.

We used this company for three transfers. Two were good - the driver met us at the airport with a name sign for the first transfer and vehicle was clean and in good condition and our last transfer vehicle was equally as good (but driver info not provided so a bit difficult to locate). The second transfer, however, was a limo bus (private premium service) to Ha Long Bay - the vehicle was in poor condition and seat and window buttons were broken. There was some delay in communication to resolve the issue but the company offered us a discount for the service, which I appreciated. Unfortunately they did not pass this information along to the driver, who yelled at us when he was not given the original full payment amount. This caused a bit of a scene, but our cruise manager was able to assist and translate for us. Overall, pricing was fair but communication was slow and not always easy - so whilst some of our experience with this provider was good, relative to other companies we used during our trip, I probably wouldn’t use this service again. It would be helpful for the company to ensure that the WhatsAp number is always monitored so that customers can access driver information, confirm bookings and help with translation if needed.

Driver was on time to pick us up at the airport and got us to our location. Car was clean but just more dated than the pictures looked.

This company prides themselves to be a limousine (Luxury Service) like it states in the title. This is false advertisement. The pcitures are false advertisement as well. We were picked up in a 12 person passenger van with normal seats, no luxury about it. The van was dirty wtih debry on the floor, finerprints all over the glass. The driver did not say one word to us, he did not even confirm we had the correct driver for our trip. He did not open the door for us either. I was repulsed to sit inside of the cargo, passenger van. I also thought that I booked this limousine for my children to have a once in a lifetime expereince in Vietnam, but that was not met when they arrived with a cargo van. I would never book this company again!

Our private limousine ride in Hanoi was exceptional. The car was in good quality, providing a smooth and comfortable experience. The driver’s safe driving and attention to detail were remarkable. With a friendly driver and excellent service, this is the ultimate way to enjoy a luxurious trip in Hanoi

My driver was exactly where he said he would be. No waiting. Directly to luxury van with individual leather seats. We were given water and had a comfortable ride. I highly recommend.

The Private Limousine Service in Hanoi exceeded my expectations. The car was clean, spacious and had great air conditioning, perfect for the hot weather in Hanoi. The booking process was quick and efficient, the prices were fair and transparent. This service is definitely a great choice for those looking for a hassle-free and luxurious transfer service

We loved the private car service! Booking was quick and the staff were really helpful with any questions we had. The car was clean, comfortable and had great air conditioning. Our driver was on time, polite and cheerful, making the trip much more enjoyable. He even helped us take some pictures and gave great tips throughout the trip . Clear and fair pricing

We had a great experience with the private car service! The driver was not only friendly but also extremely helpful. He assisted us in taking photos and even shared some funny stories. The car was luxurious, clean and had perfect air conditioning.

The service was truly professiona from start to finish. The driver was polite, well dressed and respectful. The booking process went smoothly and the car arrived on time. This level of professionalism and dedication to customer satisfaction left us very impressed.Luxury Limousine

I was impressed by how well this transfer service catered to our needs. The good aircon was a huge plus, keeping us cool throughout the ride . The driver was polite and ensured we had a pleasant experience. The car’s condition was top -notch, making it an excellent choice for any traveler. From punctuality to comfort, everything was perfect.

We chose heir shuttle service, It was really worth it . The car was luxurious and all the services were top notch. Our trip to the North was completely smooth thanks to the excellent service of By Hanoi VIP Transfer. The driver was really professional, attentive, and always ensured safety. Overall everything was perfect and we were really satisfied with their shuttle service.

Good timing, nice driver, nice car and cheaper than grab. I recommend this company tomtravel from the center of Hanoi to the airport

This service is excellent. The driver is timely and very posh service for its price. Highly recommended for those travelling in Hanoi.

We have used this service for airport & return transfers to Sapa. Polite drivers with comfortable vans who drove very safely amongst the chaos of other drivers.

Reliable. Punctual. Good communications in English via WhatsApp. Smooth ride. Highly Recommended ... 5 stars ⭐⭐⭐⭐⭐

The company agent was super helpful to arrange all our transportation between our hotels and airports throughout our 12 day Vietnam trip. We had pre arranged a few transfers before we had arrived in Vietnam and the agent was very responsive. We had also arranged a few last minute transfers whilst we were in Vietnam which also worked very well! Highly recommend the service.

My 2nd booking with the provider. They are professional. Booking is instant and hassle free. Ride is comfortable and smooth.

Amazing driver and good service. I will definitely recommend this to my friend and family once they visit vietnam soon. Thank you for your service!