Hanoi Airport Departure Transfer

Driver was very punctual and messaged us when he was close to arriving. Car was very clean and comfortable. Easy service to use and very happy with the service.

Safe driver, on time, polite, helped with luggage……….best transport experience in Vietnam over last 4 weeks

Very professional and helpful drivers. Mister THO, the contact manager has been very helpful and reactive. High professional level

The car was on time as requested. The driver was so nice and polite. He even helped with the luggages. Last but not lease, the communication with the tour coordinator was excellent. We're so grateful for all his helps.

I booked this transfer very last minute and they still accommodated me and got me a car very fast. I am grateful to them for being quite flexible. The car was very clean and professional. I would definitely use again!

The communication with the company was very good prior to the service and also the driver came early and waited for us. Very smooth ride to the airport. I highly recommend this company.

The driver was punctual and the car very clean and comfortable. We would definitely use this service again.

The communication with the company was excellent. I knew exactly what time the driver would pick me up, and he even arrived a little earlier than scheduled at the hotel lobby, which I truly appreciated. During the trip, he communicated with me using a translation app. However, he made a few comments that made me feel a bit uncomfortable. I understand there may be cultural differences, but he asked why I was traveling alone and not with my husband (I do not have a husband), asked my age, and commented about whether I was close to 70. He also asked if I was “not cool” because of the way I was dressed. When we arrived at the airport, he asked me to pay for the toll fees. I did not mind because the transportation was inexpensive, but I was not aware beforehand that the tolls were not included. I gave him 100,000 Vietnamese dong, which I had planned to give as a tip anyway. Overall, the pickup was punctual and communication with the company was very good, but I would suggest setting clearer expectations about toll fees and maintaining more professional conversation with passengers.

The driver was on time and asked us which airline and what flight and actually tracked if it was still on time to ensure we were at the AirTag needs for an international flight!

Great and efficient service. The company communicated with me prior to pickup. They provided clear instructions and the driver was there to pick me up when I arrived.

I booked this transport from the airport to the Old Quarter. Our driver met us right outside of the main door with a sign. Everything was easy smooth sailing! We did not experience any issues. I forgot the driver’s name, but the vehicle had custom interior and was very comfortable.

TDI, the taxi company in Vietnam was very professional. The driver was punctual and careful; came on time in sending us off to the airport. The trip was easy and comfortable. Thank you!!

Dangerous and frightening experience. Driver fell asleep several times. Was swerving back and forth between lanes. Could barely hold half the speed limit on the highway. I had to shout at him at one point as he was headed to hit the side barrier. He also arrived with no gas. Stopped for gas, but didn’t put anything in? At least one tire in the vehicle was possibly flat adding to his inability to hold any sort of line on the road. I was very close to forcing him to pull over to wait for a different vehicle. Pure luck we actually arrived safely.

Driver was more or less on time and drove safely to the airport. Good price, i would recommend if you need taxi to airport

Driver was very nice and knowledgeable. He picked us up earlier because of the rain and got us to the airport in time.

On time, professional and friendly. Pacjed luggage into car and unloaded on arrival at the airport..

The driver and dispatcher were both very helpful and polite. Even though I needed to make a last minute change, they did everything they could to accommodate me and everything worked out brilliantly.

Professional and courteous driver. Excellent communication and was right on time for pick up. Highly recommend

Our driver met us on time at the hotel and transported us safely to the airport. Very fast and efficient.

We used their service to get to and from Ha Noi airport to/from city hotel. For our group of 4 i was looking for a transit, as a 7 seater was sometimes too tight for the 4 of us + luggage, and they were offering this service. As others have stated, communication was a bit challenging. they didn't send a confirmation and didn't answer when I send a message via Viator. but then I tried contacting them by whatsApp, and they answered promptly. so just use whatsApp if you need to communicate with them. The drives in both cases were on time and drove safely. the cars were comfortable. so I would defiantly recommend using this service

Driver was there ahead of time. Car was clean. I recommend that you use this airport transfer service.

Excellent communication and everything was perfect. Would definitely recommend to anyone in need of airport transportation.

Easy experience. Everything went just as planned. Driver was very friendly and it was easy and perfect

Communication arranging transfer was good. Car was comfortable, in good condition and arrived early. Trip from our hotel to the airport was pleasant and safe. Arrived safely at expected time. Would use again and recommend to others.

Although we did not receive driver confirmation until a few hours before our trip, the driver came to our hotel in Old Quarter on time. Even though there was a lot of traffic, he got us to the airport in plenty of time to catch our flight.

Very prompt and efficient driver. No issues at all with the actual service. The reason why I have rated low is due to the lack of communication prior to the departure. Aside from confirmation at point of booking, I received no further information to confirm car / time / hotel etc. I used Hanoi Transfer Service for the transfer out and they contacted me the day before with the driver details and reg number which reassured me that my booking was accepted, which was reassuring and helpful with knowing how to make contact if anything were wrong on the day.

Driver arrived right on time in a very comfortable vehicle. Arrived at airport well in time for flight

I cannot commend Hoang and his team for such excellent and worry free service. During my time in Vietnam for the past 12 days I have utilised his services many times and at most reasonable prices. Never once during that time has he or his drivers let me down and I thoroughly recommend their services

Very friendly and accommodating. Definitely recommend them if you need transportation to and from Da Nang airport.

No update from Driver. Did not get any message from the operator before the pick up until i messaged him. Kinda disappointed on this service.

For every traveller, transport to and from the airport is the top concern. We are first time traveller to Vietnam and we're very disappointed because we experienced not being picked up by the driver to the airport and we almost missed our flight waiting for the driver. I hope we get a full refund of our money as we paid in full. And we didn't received any service. The local operator said the driver overslept and apologized to us. He affirmed that we will get our refund.

The driver was very friendly and arrived 10 minutes before the required time. I would highly recommend the transfer service!

Amended my departure time from 8a to 730a. Change never communicated to local provider, so car didn’t arrive and I ended up taking an alternative. I texted Viator (didn’t have local contact) but didn’t hear back quickly enough. Perhaps if the confirmation had listed the time and not just the date, the problem might have been avoided.

The street my hotel was located on was closed to traffic unexpectedly. My driver worked quickly to find an alternative way to contacting me and getting me to the car. Impressed with that level of service.

It was so nice to see our driver holding our names on a sign after just arriving after a very long flight to a foreign country! The vehicle was clean. The ride comfortable. Our driver loaded our luggage into the car for us. And, very affordable!

Driver was waiting in reception promptly for us and drove us to the airport without any issues. Would use this service again and recommend to others :)

The driver met me as scheduled and drove me efficiently and safely to my hotel. I appreciated the service and felt safe as a solo female traveler.

Driver was very nice and pleasant, made the drive enjoyable Felt very comfortable as a solo traveller

Picked up on time. Driver pointed out some interstate sights on the way to the airport. Car clean and safely driven

Excellent communication to make a slight adjustment to the pickup time. Driver was spot on time. Vehicle was a clean, comfortable van. Perfect service all around.

The car smelled like cigarette smoke. It was nauseous. But driver was 5 mins early which is a plus, I would ask for a non smoking car next time.

Driver was on time, professional, and got us to the airport unscathed. We both recommend Viator transfers.

Driver was at the hotel 15 mins before set time to depart for the airport. That was reassuring. Helped us with our luggage. Thanks. He didn’t give us his name though.

On time, clean car, pleasant driver, office responsive to messages and inquiries. Great service. Highly recommended

Viator is an excellent choice - fast, reliable and most importantly always on time. The drivers are experienced and professional.

Professional driver, arrived early . Got us to the airport on time for very early flight. Safe and comfortable

Driver was very punctual and courteous. He showed up at the hotel 15min early. He got us to the airport safely and on time. The car was very clean.

Driver was on time, friendly and drove safely. He also helped with my luggage. Great service, thank you very much.

Driver was early which alleviates doubt as to whether they will show up! Very courteous and professional. We changed the original pickup time two days before with no issues in doing that. The service was excellent.