Availability
Description
Sofitel Legend Metropole Hanoi Hotel provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.The hotel offers taxi, car hire and shuttle amenities for your ease in navigating around Hanoi.When arriving by car, take advantage of the hotel's convenient on-site parking facilities.The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. The hotel also features a fireplace, providing a cozy ambience during cool evenings. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.Smoking is permitted solely in the specified smoking zones allocated by hotel.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind.At Sofitel Legend Metropole Hanoi Hotel, various room configurations are available, featuring separate living room and balcony or terrace in some rooms.In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television, in-room video streaming and cable TV for their entertainment needs.Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries, bathrobes and towels within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Sofitel Legend Metropole Hanoi Hotel as breakfast is made available for you on the premises.How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Sofitel Legend Metropole Hanoi Hotel. Unwind and conclude each day delightfully by stopping by massage, hot tub, salon, steam room, spa and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment.Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
We were wowed by the service provided by the staff. First Do Thu Ha provided excellent service, informing us of the upgraded room to the club lounge. It was then followed by the excellent service provided by the staff at club lounge floor. A special shout out to Vu who took the trouble to recommend and write down the dishes we should have at the local Bia Hoi place.
Not forgetting the excellent and comprehensive services provided by Liam at the Le Bieilieu restaurant . Staying at the Metropole was the best experience at Hanoi, all thanks to the service provided but the staff.
We had an absolutely fantastic stay at this hotel over five nights in the opera wing in a club lounge room. The service was absolutely spectacular across all the staff. Our personal Butler Hanna was exceptional giving us great recommendations - things to do and restaurants. The room was large with all amenities. Location was in the heart of the old quarter. This is one of the best hotels I have stayed in and I have traveled extensively.
A stay that I can only describe in two words: absolutely perfect. It was the first time I’ve ever traveled somewhere and felt like I was leaving my own home when checking out of Sofitel Legend Metropole Hanoi. That warm, welcoming atmosphere came entirely from the genuine hospitality and kindness of the entire team.
While Metropole is famous for its timeless architecture and Michelin-starred dining, what truly touched my heart was the thoughtfulness and dedication of the staff. They remembered every little preference my mother and I had. My mother loves taking photos, and the staff were always more than happy to help. Most touchingly, when she accidentally tripped on the street, the butler team immediately rushed over with bandages and ice packs, checking in on her continuously until our very last day—a level of care that deeply moved me.
Their exceptional service and warm smiles have left a lasting impression on my heart. From now on, whenever I visit Hanoi, Metropole will always be my first choice and my home away from home.
Accor Platinum member here. While this is undeniably a legendary property with unmatched history, fantastic luxury details, and extraordinary staff who speak fluent English (a rarity compared to other Accor properties in Vietnam), our actual stay was a bit disappointing.
A few notable issues:
* The room had a distinct moldy smell.
* Construction and renovation noise was intrusive throughout the day.
* The TV channels didn't work for our entire stay in both rooms.
* The beds were uncomfortably hard, while the pillows were overly soft and almost unusable.
* There was an awkward mix-up in the Executive Lounge as the lounge staff questioned our access which created an unwelcoming moment.
Sofitel Metropole is a really nice hotel, but I've seen too many bits and pieces that don't go together with probably the most famous hotel in Vietnam. During out Vietnam holidays I've had more pleasant stay in brand new Pullman Ninh Bing or Pullman Danang, even in the new Novotel Danang. Pullman Ninh Binh and Novotel Danang offer by miles better value for money.
Also, the tip I've received from a manager in another Accor hotel is to check a brand new Fairmont in Hanoi, which supose to be a true top class.
This hotel is truly excellent, and the service from all staff members was outstanding. In particular, the restaurant experience was a highlight. My daughter and I ate there three times, once for afternoon tea and twice for beef pho. Everything was delicious. The service in the restaurant was consistently excellent, and the staff were very attentive and kind.
One detail that especially impressed me was when my daughter and I ordered a single bowl of pho to share. Without us even asking, the restaurant staff thoughtfully divided it into two separate bowls before serving it. It was a small gesture, but it reflected the level of care and attention to detail that we experienced throughout our stay.
One of the most memorable parts of our stay was the hotel tour. We visited the Bomb Shelter, and the guide who led the tour was exceptional. The explanations were engaging, informative, and brought the history to life. I honestly thought my daughter might not be interested, but to my surprise, it turned out to be the part of the hotel she enjoyed the most. It was an unforgettable and meaningful experience for both of us.
However, there was one major issue that affected our stay significantly. The intermittent renovation noise from upstairs started shortly after 7 a.m. and was extremely disruptive. It made it impossible to continue sleeping, and I only managed about six hours of sleep that night.
For a hotel, aside from excellent service, a good night’s sleep is essential. Unfortunately, because of the renovation noise, I was unable to rest properly and decided to move to another hotel the next day.
I had actually asked the staff at check-in about the timing of the renovation work, and I was told it would not start early in the morning. However, for me, 7 a.m. is still too early when it comes to noise during a hotel stay.
That said, no matter what, I am still giving this hotel five stars. The service, hospitality, restaurant team, and overall experience were all exceptional. I felt it would be unfair for the renovation issue alone to outweigh everything else the hotel did so well.
Overall, this is a wonderful hotel, and I would gladly consider staying here again in the future.
