A comfortable stay in Hanoi! The room was spacious, clean, and modern, with everything we needed for a relaxing stay. The hotel feels fresh and well maintained, and the staff were friendly and helpful. A solid choice if you’re looking for a comfortable base in Hanoi.
Liked: Enjoyed the high floor view. Japanese type toilet. The room was comfortable, design is good, not exceptional. The room felt spacious, bed was comfortable. The breakfast is of wide variety, perhaps worth the price. Disliked: The swimming pool was under construction, we were warned about it upon arrival, yet the whole pool are did not feel welcoming. SPA services were very disappointing. It seems like western brand hotel should maintain western standards, but the SPA, massages were so much worse than SPA centers. Washing service cost is per item only, which makes it expensive, especially when comparing to other hotels were they price per kilo. Not sure if any additional services are worth the price.
I had a mixed experience at this hotel. On the first day, I was given a room that was extremely disappointing. It felt very congested and inconvenient. The walls were dirty, and the toilet space was extremely cramped — so tight that even sitting comfortably was difficult as your legs would almost touch the side walls. Honestly, the first impression was very poor, and the room didn’t feel like it met even a 2-star standard, let alone a 4 or 5-star hotel. The next day, I contacted the main reception, and to their credit, they promptly showed me another room. This second room was much better in terms of size and comfort, with a nice view as well. It was a clear upgrade compared to the first one, and I appreciated the effort from the staff. However, overall, the property feels quite old, and even the upgraded room didn’t fully match 5-star expectations. The interiors and fittings could definitely use improvement. One more issue I faced was in the morning when someone knocked loudly on my door while I was in deep sleep, which was quite disturbing. It seemed like a mistake, as I later heard voices and they left, but it still affected the experience. Overall, I appreciate the room change and staff support, but the hotel needs renovation and better maintenance to truly match its claimed standards.
Had a really comfortable stay at Novotel Hanoi Thai Ha. The room was clean and modern, with a nice city view. Everything felt well-maintained and practical. The rooftop pool was a great spot to relax, and the gym was surprisingly well-equipped. Breakfast had a good mix of options, both local and international, and tasted pretty decent. Location is convenient with plenty of food and shops nearby, so it’s easy to get around. Staff were friendly and helpful throughout the stay. Overall, good value for a 5-star hotel in Hanoi, would stay again.
During my 25-day stay at the hotel, the overall experience was satisfactory. Ms. Hoai from the food service team provided exceptional and helpful assistance. Similarly, Ms. Anh from housekeeping demonstrated remarkable professionalism and a pleasant demeanor. The culinary offerings were generally enjoyable, though the Indian cuisine could benefit from an enhancement in flavor. Room service and cleaning operations were executed efficiently. The accommodations were spacious, and the lounge service was satisfactory. However, I must note a concern regarding the hygiene of the bathroom, specifically a noticeable odor emanating from the shower drainage.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email