Availability
Description
At Lotte Hotel Hanoi, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking.Amenities at taxi offered by Lotte Hotel Hanoi simplify the organization of your excursions, tourist activities, and other adventures in Hanoi.Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Lotte Hotel Hanoi.Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room.Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Lotte Hotel Hanoi.Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Lotte Hotel Hanoi come furnished with air conditioning to cater to your needs and comfort. A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain rooms, the hotel offers visitors access to a coffee or tea maker, bottled water, instant tea and mini bar.In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Lotte Hotel Hanoi, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.At Lotte Hotel Hanoi, catering to your unique requirements is our priority. Guests with particular dietary preferences can choose from an assortment of dishes, featuring kosher and halal choices among other options. An evening spent within the hotel's bar and nightclub may prove to be just as entertaining as venturing out with your fellow adventurers. At Lotte Hotel Hanoi, experience the ease of having groceries brought straight to your accommodation through their efficient service.Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available.At Lotte Hotel Hanoi, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, hot tub, steam room, spa and sauna for ultimate relaxation. At Lotte Hotel Hanoi, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
We stayed for 3 nights. The hotel furniture and towels are old, toilet drawers are broken and the electrical features like lamp switch are going to fall from its place soon. They don’t open the AC on Corridors which is very hot in a city like Hanoi.
The people are nice but they don’t speak English very well, and they barely can understand you which is not expected from hotels for Lotte.
The restaurant doesn’t not have options.
Underneath the hotel there is lotte department store can support with snacks
I recommend people booking the other Lotte hotel near the Lotte mega mall at least they have good food options
Had a great stay at Lotte Hotel Hanoi. The location is excellent, with plenty of restaurants, cafés, shopping, and convenience stores within walking distance. It’s a great base for both business and leisure travelers.
One thing I particularly appreciated was having wellness options right inside the building. I tried a massage at Fuji Spa and also at TRE Boutique Spa on the 7th floor. While both were good, I personally preferred TRE for its calmer atmosphere and more attentive service.
A special thank you to Ms. Lyn at TRE Boutique Spa for her warm hospitality and professionalism.
Comfortable rooms, great facilities, and a very convenient location. I would happily stay here again on my next visit to Hanoi.
The hotel occupies the upper floors of a 65-story mixed-use tower in the Ba Dinh business district, so the views are decent and the Lotte Mart downstairs is convenient.
The rooms are modern and the bathroom is clean. That said, the location is not ideal for sightseeing as Hoan Kiem Lake and the Old Quarter require a ride.
The hotel strictly enforces a 3PM check-in. I arrived at 2:30PM and was told the room was ready but needed manager approval before I could enter. I have stayed at many five-star properties and have never heard this explanation before.
The bigger issue was inconsistent service. On day one, the front desk at ground floor accepted my food delivery and sent it up to the room, which was much appreciated as my wife was unwell. On day two, a different staff member refused to accept the delivery at all and told me to wait downstairs. Same hotel, completely different policy depending each staff’s willingness. For a five-star property, this is not acceptable. If the answer is no, say no consistently. Do not leave guests guessing.
The hardware is solid. The service needs work.
A fantastic hotel! I stayed in this city for 6 days, and each day I felt completely relaxed returning to the hotel! The facilities were excellent, and the front desk staff were kind. This is a highly recommended upscale hotel! By the way, remember to visit the nearby attractions; they'll offer unique experiences. I had a wonderful trip 🥳, and I'll definitely come back for my next vacation. Thank you to your team; you worked so hard! 👍
Fantastic hotel with great service, impeccably clean, and superb A/C (which in the Hanoi summer means a lot). A superb hotel gym as well, with multiple barbells and smith machines. Great base for tourists to be in — distant enough from the old quarter for some relative serenity, and close enough to do things. You’re not too far from Tay Ho etc as well. The fact that you’re right at a Lotte Mall with plenty of great restaurants (a pizza 4P and LCLC) and a grocery too makes this impossible to beat. Hotel breakfasts are great but standard-fare.
