Intercontinental Hanoi Westlake

We had our wedding at InterContinental Hanoi Westlake and had a very positive experience with the hotel throughout the planning process. The team was incredibly supportive, flexible, and accommodating, and we truly appreciated all the thoughtful benefits and arrangements they provided along the way. The lakeside setting and views were gorgeous, and our ceremony and dinner reception turned out beautifully. Our wedding package also included a complimentary stay, which was such a nice touch. The room was spacious and comfortable with a beautiful lake view, and we really enjoyed the breakfast buffet the next morning. A special thank you to Ngoc Anh and Minh Duc from the Sales & Marketing team for being so responsive and helpful throughout the planning, and to Mr. Dung and Ms. Hoa from the Banquet team for their support and assistance on our wedding day. We’re very happy we chose InterContinental Hanoi Westlake for such an important occasion and would definitely recommend it to couples looking for a beautiful lakeside wedding venue in Hanoi with a supportive and accommodating team. ❤️

We had a wonderful stay at this hotel. The view was beautiful, and the check-in process was quick and smooth. All the staff were very friendly, welcoming, and helpful throughout our stay. The breakfast had a great variety of choices, with plenty of delicious options to choose from. We would especially like to thank chau, who provided excellent service during breakfast. She was very attentive, friendly, and always greeted us with a warm smile. Her wonderful service made our breakfast experience even more enjoyable, and we truly appreciated her hospitality.

We had a lovely stay at the InterContinental Hanoi Westlake. The hotel is in a quiet area, about 20 minutes by Grab from the Old Quarter. The rooms were spacious, very clean and the beds were really comfortable. The bathroom was spotless and the shower was excellent. Bottled water and a coffee machine were provided in our room. Breakfast was excellent with plenty of choice every morning. The two teams that deserve special praise are the breakfast staff and the housekeeping team. They were friendly, hardworking and always had a smile on their faces. Our room was cleaned to a very high standard every day. There are just a couple of things the hotel could improve. Our second twin room didn’t have tea and coffee-making facilities, although our other room did. Also, after arriving following a 13–14-hour flight, it would have been nice to be offered a welcome drink while checking in. Overall, we really enjoyed our stay and would happily recommend this hotel. Grab taxis are cheap and easy to use, and there are plenty of good places to eat within a 10–15 minute walk of the hotel.

Stayed here while filming for Crash Course Hotels. Favorite feature: The lake views from the room are genuinely beautiful, day or night, and the walking path around the lake right behind the hotel is a peaceful escape from the traffic just outside the property. Amenities: Gym: Yes (separate building, well-equipped, not crowded) Pool: Yes (full poolside bar service — order food and drinks right from your lounger) Executive Lounge: Yes (afternoon high tea and evening happy hour) Breakfast: Yes (extensive — hot food, made-to-order eggs, multiple cuisines, salad bar) Restaurants: Yes (full floor above the lobby with several cuisine options) ATM: Yes (private area in lobby) Lake Access: Yes (walking path directly behind the hotel) Room had two balconies in this category, generous bottled water (around eight bottles), a stocked minibar, and a smart open-closet design. Bathroom includes a soaking tub, bidet, scale, and a spacious rain shower. Hotel shows its age slightly but service is excellent throughout. Executive lounge afternoon tea was a highlight — crumpets, sandwiches, and small desserts. Evening happy hour adds finger foods and drinks. Quiet and relaxed atmosphere both sessions. Just outside the hotel there's more traffic and some construction, but a handful of convenience stores and a pharmacy are within walking distance. Full video review available on the Crash Course Hotels YouTube channel.