Great experience staying at the Hanoi pearl. Very friendly and courteous staff,specially Mr. Clark who guided us for all info we needed. He took good care of us. Rooms were neat and tidy with efficient room service.The best was the location of the hotel, everything was nearby making it convenient for us. I definitely recommend this hotel! Cheers
Fantastic stay at Hanoi Pearl Hotel. The location is super convenient for exploring the lake and the vibrant food and shopping scene nearby. Our room was clean, quiet, and comfortable with two beds. The staff were exceptionally friendly throughout our stay—especially Mr. Clarke (if I recalled correctly), who went above and beyond with his warm and enthusiastic support. Highly recommend this hotel for a hassle-free trip to Hanoi!
I recently stayed at Hanoi Pearl Hotel and, overall, I had a pleasant experience. The hotel’s greatest strength is its excellent location. It’s within walking distance of Hoan Kiem Lake, with plenty of restaurants, cafés, convenience stores, and shops just outside the hotel. The room was also clean, comfortable, and well maintained. During my stay, I experienced a couple of situations that I believe were caused by communication issues rather than poor service. On our first morning, we were told by the receptionist that breakfast started at 6:00 AM. Since we had an early tour, we arrived right at 6:00, only to find that only a small selection of food was available. We later realized that the full buffet wasn’t ready yet, and another guest experienced the same confusion. A simple explanation such as, “Breakfast begins at 6:00 AM, but the full buffet will be available a little later,” would have set expectations much better. The second incident happened the following morning. We were rushing to catch our tour bus, so I asked the restaurant staff if I could have two breakfast boxes for my daughter and me. The staff kindly prepared them without mentioning any restrictions. While I was packing the food already in the box, my daughter had already started eating from the buffet. As we were leaving, I was stopped by a staff member and informed that takeaway breakfast was not permitted. I completely understand that hotels have policies, but what made the situation uncomfortable was that no one had explained this when I requested the boxes. If the request wasn’t allowed, it would have been much better to let me know at that moment instead of stopping me as I was leaving. It felt embarrassing, even though the misunderstanding resulted from inconsistent communication between team members rather than any intention on my part to break the rules. Initially, I left feeling that I had been treated as though I had done something wrong, when in reality both situations could have been avoided with clearer communication between the front desk, restaurant staff, and management. However, I would also like to recognize what happened afterward. Manager Kevin personally reached out and sincerely apologized for my experience. I truly appreciated that he took the time to listen, understand how I felt, and acknowledge the communication issues. His professionalism and willingness to accept feedback changed my overall impression of the hotel. I am writing this review not to criticize the hotel, but to provide constructive feedback because I genuinely believe this is a good place to stay. The location is fantastic, the rooms are comfortable, and the team clearly cares about their guests. With more consistent communication and a more guest-friendly approach in situations like these, the overall experience would be even better. Because of the sincere apology and the way my concerns were handled afterward, I am happy to update my rating to 5 stars and would confidently recommend Hanoi Pearl Hotel to anyone visiting Hanoi.
Have a great stay for 4d3n. The staff is friendly and kind to assist you. There is free complimentary draught beer too. The location is great to access to lots of tourism places. Recommended to stay if you plan to travel to Hanoi. Just the grab app cannot locate the pick up point at in front of hotel, but can use the hotel next door to pin the location.
The rooms were comfortable and well-maintained. The location is excellent, tucked away in an accessible alley near restaurants, street vendors, and spas. It’s also just a short walk from Hoàn Kiếm Lake, which is especially convenient during the lively weekend walking street festivities. The breakfast buffet was another highlight. There was a great variety of options, including a rotating soup selection, which made it fun to try different flavors throughout our stay. The staff were outstanding. Everyone was incredibly kind and welcoming, especially Jay Ho, My Linh, and many other team members whose names I unfortunately can’t recall. Their hospitality truly made the experience special. I would highly recommend staying here for its convenience, sense of safety, excellent service, and overall experience.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email