The first thing I experienced was a staff member at the entrance rushing over to help me with my luggage immediately (they were incredibly helpful). Furthermore, the receptionist was very kind and always wore a cheerful smile. I am truly grateful.
Very decent breakfast and super service. Service Better than 5 star hotels. Front Desk Anna was very helpful to me throughout. The location is good for exploring Old Town. They also offered me a room upgrade and travel Advice throughout. Think the security at this hotel is good too. Aircon also nice and cold. Important in this hot weather
We had a lovely stay at Hanoi Fiesta Grand Hotel & Spa. The hotel is very clean and well-maintained, and the beds are firm and comfortable, perfect for a good night’s rest after a day of exploring Hanoi. The reception team was warm, welcoming and genuinely hospitable. We were greeted with welcome drinks, and they were also very thoughtful in offering drinking water whenever we needed it. The breakfast spread had a good variety of choices, and we especially enjoyed the freshly prepared beef and chicken pho from the hot station. A special mention to Tol, who was incredibly attentive, friendly and professional. As the only person at the hot station who spoke fluent English, she made sure everyone received their orders correctly and was always checking that the breakfast spread was neatly arranged and well replenished. The attentive service from the hotel team, especially Tol, really made our experience even more enjoyable. Would be happy to stay here again when we’re back in Hanoi.
3 nights in Hanoi, family of 5, 2 rooms; it felt like this was the best location for exploring and shopping in the old quarter, and for bus transfer pick up going in and out of Hanoi. The property is kept clean and functional. Breakfast buffet, excellent 👌 Best of all is the service. We requested luggages storage 2 days before our check in date; staff were so accommodating to all our needs. Definitely recommended and will book here again if ever we return to Hanoi. Thank you for a great Hanoi experience!
⭐⭐⭐⭐⭐ 5/5 Our family group of five stayed at this hotel for four nights and had a wonderful experience. We are extremely satisfied with the hotel and its staff. Everyone was professional, friendly, and always willing to help. A special thank you to the doormen and the front desk staff for their kindness and excellent service. We would especially like to thank the restaurant team on the 8th floor. Their hospitality was truly outstanding. Every day they greeted us with warm smiles, genuine kindness, and exceptional attention to guests. Their welcoming attitude made us feel at home and added greatly to our enjoyment of the stay. Thank you to the entire team for making our visit so memorable. We highly recommend this hotel and hope to return in the future. 10/10 – Highly Recommended! ⭐⭐⭐⭐⭐
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email