Location is excellent as staying in old quarters all are walkable and accessible. For service the day staff are very courteous and nice however the night staff were very rude and non friendly Room size and lobby is very very disappointing... they are very small. Though rooms are neat and clean but size is unexpectedly super small with no balconies or outside view also. You will be lucky to have a window if atvall you have. This is rated as 4 star but not sure how basis the amenities.. however for the location and some courteous staff marls on. The morning breakfast menu for veg is also very limited and whatever is there also is not good... :(. If u are a vegetarian.. be prepared to carry se food or survive on fruits and salads.
Beryl Charm Hotel & Spa
Address: 173a Hang Bong, Hang Bong Ward, Hoan Kiem DistrictAvailability
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Facilities
Reviews
The staff were lovely. Very friendly and helpful. In fact I accidentally left my purse in the breakfast room and we were going on a cruise for a couple of days so they held it in their safe for me as we were coming back to stay a couple more nights. The breakfast was great but the staff need more training as they constantly ran out and we had to ask for them to fill the dishes instead of them checking on a regular basis. But the room and bed were comfortable. No great view but it was quiet at night. They do need to do some upkeep as the bathroom shower curtain was old and the drain in the sink was very slow. On the whole we would recommend this hotel for their location and the friendly staff.
I recently stayed at the Beryl Charm Hotel and Spa in Hanoi, and it was an absolutely delightful experience. From the moment I arrived, the staff’s warm hospitality made me feel right at home. They were attentive, friendly, and always willing to go the extra mile to ensure my stay was perfect. The rooms were impeccably clean, tastefully decorated, and provided all the comforts I could ask for. I particularly loved the attention to detail in the design—it felt luxurious yet cozy. The beds were incredibly comfortable, ensuring I woke up refreshed and ready to explore the vibrant city. The hotel’s location was also a big plus. Situated conveniently close to many of Hanoi’s key attractions, I found it easy to explore the Old Quarter, enjoy local street food, and soak in the rich culture of the city. The breakfast spread was impressive, offering a mix of traditional Vietnamese dishes and international options. It was the perfect way to start the day. Overall, Beryl Charm Hotel and Spa exceeded my expectations in every way. It’s a hidden gem in Hanoi, and I would highly recommend it to anyone looking for a combination of luxury, comfort, and exceptional service. I can’t wait to return!
Best hotel from my Vietnam trip. Hotel location is amazing and very convenient which is near to all the major attractions and markets. Hotel staff is very friendly, helpful and knows English very well. I booked the superior room which was without window but staff upgraded me to deluxe room. The rooms are spacious enough and washroom is also very good and filled with all the modern amenities. I will suggest this hotel to everyone who’s planning a trip to Hanoi. Definitely a must visit place.
The hotel experience was truly exceptional, with standout features such as a remarkable breakfast selection catering to diverse tastes. The reception staff, notably Sophia, Cathrine, Heidi, and Richie, exhibited outstanding hospitality, creating a welcoming ambiance throughout my visit. The hotel's strategic location provided convenient access to nearby attractions. The rooms, spacious and impeccably clean, boasted luxurious bathtubs, adding a delightful touch of relaxation. The well-thought-out amenities in the rooms heightened the overall experience, and the round-the-clock availability of reception staff for assistance, particularly from Sophia, Cathrine, and Richie, was highly appreciated. I must commend breakfast staff Irene and Hannah for their exceptional service, promptly fulfilling my orders with efficiency and a service-minded attitude. The hotel's dedication to ensuring a memorable and enjoyable stay, with personalized attention from the reception and breakfast staff, did not go unnoticed.
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