22land Residence Hotel 71 Hang Bong Premium

I had so many issues here I don't know how they have a high rating. 1. The room smelled of cigarettes. 2. The WIFI did not work. 3. The towels were dirty and grey. 4. There was no hot water. 5. The bathroom was not clean. 6. In the room, there was a window in the shower cubicle and a door in the bedroom that led to a weird empty part of the building that was very creepy. The window in the shower was covered with a blind which was covered in mould. 7. The door had a peep hole and an exposed key hole that I assumed meant the door could be unlocked even with the door bolted. I felt very unsafe as a solo traveller and slept with the light on the entire night. I complained twice about the above issues in the evening and they did nothing about it. I left after one night and thankfully they refunded me my second night although I think the whole stay should have been refunded. Very weird vibe and as a solo female I would not stay here again!!