Star Inn Hotel & Suites Premium Hannover, By Quality

I am very disappointed with the way this hotel handled my situation. I originally had a reservation for 18 September 2026. Later, as we decided to arrive in Hannover one day earlier, I wanted to book an additional night for 17 September 2026. Unfortunately, I accidentally selected 17 February 2027 instead of 17 September 2026 when making the booking. I noticed the mistake as soon as we arrived at the hotel reception and immediately made a new reservation for the correct date, which we used and paid for. I personally spoke with the hotel manager, explained exactly what had happened, and later also sent an email asking them to cancel the February 2027 reservation without penalty. Unfortunately, despite the fact that it was clearly a simple date-selection mistake and that I immediately made and paid for the correct reservation at the same hotel, my request for a penalty-free cancellation was refused. I understand that hotels have cancellation policies and booking conditions. However, in a situation like this, I would have expected some flexibility, understanding and customer care, especially since I reported the mistake immediately and still stayed at the hotel as planned. Unfortunately, the way this situation was handled left me with a very disappointing impression of the hotel and its customer service. Based on my experience, I would not choose to stay here again.

Very disappointing stay not what I expected from a hotel I had stayed at several times before. I was given a poorly maintained room on the first floor: dirty carpet, poor cleaning, and non-working air conditioning. With the window open, the traffic noise was extremely loud. I was moved to another room, but the problems continued. The A/C was controlled by reception and often did not work properly. The second room faced the railway tracks, so keeping the window open meant very loud train noise. Then, on my last night, there was no hot water at all. I had to take a cold shower while it was around 18°C outside, and I became sick afterward. For me, this was completely unacceptable. I have stayed here several times before, but after this experience, I will seriously reconsider staying here again.

Very disappointing experience. We arrived late at night and found the room extremely hot and stuffy. There was no working air conditioning, although air conditioning was clearly advertised on Booking.com. At around 2 a.m., I had to go to reception because it was impossible to sleep. Even a portable fan was not available. Opening the window only brought significant street noise, so we spent a very uncomfortable, sleepless first night. The next day, the hotel told us that they actually do not have air conditioning and had already asked Booking.com to remove this incorrect information. The staff later moved us to a quieter room, which we appreciated, but this advertised facility simply did not exist.

The room was very small and had no fridge or kettle. The toilet also leaked after flushing which caused me to move rooms. The snack bar near the reception has a good selection of snacks. The hall by the rooms smelled like unwashed socks which was also very unpleasant.