Sheraton Grand Hangzhou Wetland Park Resort

Well appointed guest rooms, great breakfast options, and good spa. Remote and very near half-dead mall. If you don't mind being away from the city and lake, it's a good option.

The hotel is located in a 5A scenic spot. The breakfast is very rich. As soon as you leave the hotel, you can walk into a very beautiful scenic spot. It is very suitable for vacation. Compared with the crowds of West Lake, I prefer the tranquility here.

Ambassador status, eight nights in the hospitality suite. This Sheraton hotel feels more like something from the luxury collection, due to the personalised service and it's unique charm. Low rise building (five storey) divided into two wings with water gardens and a bamboo garden in between the different sections. Despite having a convention centre as part of the hotel, it never got crowded or felt like there's many people loitering. We rarely had to wait for the lift, and once you got to your room level it was super quiet. Ideal location for peace and relaxation without being too far away from the city centre and tourist attractions. Plenty of cabs and didi, very short waiting time. Highly recommend and we'll be definitely staying here next time we are in Hangzhou.

A large hotel with very modern infrastructure in the Hangzhou wetlands. Located near restaurants and other nice areas to stroll around so nice for walks and discovery in the area. Rooms are roomy with good lighting, especially the suites with ample walk space. Service, however, leaves something to be desired - food is sub standard, staff yet has to be trained what it means to provide world class service (though not bad by chinese standards) in terms of speed and high client expectations, and in terms of keeping other guests respectful of each other. Overall an OK hotel to stay at, though probably not one to guarantee a 100% happy experience.