Shangri-la Hotel, Ningbo

Shangri-La Ningbo is an amazing hotel right across the river with great views. The hotel is well maintained with huge rooms and luxurious. I had only one concern with a smell of smoke but may be I did not choose a non smoking room thinking all are non smoking, but the rest all fine. Staying on the 31st floor the view is mesmerising.

It's very close to the entrance of the Canton Fair and easily accessible. The rooms are very clean and spacious. The staff are helpful and very attentive.

It was my first trip to Ningbo & we stayed at Shangri-la Ningbo. The stay was Amazing!! The Team really took care of us during our stay.. Never had this level of care in any other hotel that I've been to. A special thanks to.. Eddy and his management team especially Simon & Arve and their crew for making our stay a memorable one.. Thank You!!!

We stayed at the Shangri-La Ningbo for four nights with our family of four while in town for business. Overall, it was a pleasant experience. The hotel is beautifully maintained and offers stunning views of the river—we spent many evenings simply gazing out the window and enjoying the scenery.Check-in went fairly smoothly, though we ran into a hiccup trying to exchange USD for CNY. The staff initially didn’t want to accept our bills due to small tears—understandable, but frustrating given how common that is with U.S. currency. After some polite persistence, they did agree to complete the exchange, which we appreciated.We booked a family-style setup with two connecting rooms, which was perfect for traveling with young kids. That extra space made a big difference. However, the connecting door was locked when we arrived, and getting it opened took more effort than it should have. The front desk didn’t understand our request over the phone and didn’t follow up with anyone who spoke better English. We eventually found a member of the housekeeping team in the hallway, pantomimed the issue, and they were kind enough to track someone down to unlock it for us.The breakfast buffet offered a wide variety of options, including baby chairs and kid-friendly cutlery, which we appreciated. That said, service was minimal—we weren’t offered help setting up the high chair despite clearly arriving with an infant. Still, the food itself was very good and we enjoyed dining there.Room service was excellent: prompt, professional, and delicious. The staff overall were warm and eager to help—especially the front door team. However, English proficiency was limited throughout the hotel, which made communication difficult at times. We completely understand this can vary by region, but we did expect stronger language support from a Shangri-La, given its reputation as a top-tier international brand.In the end, we appreciated the comfort, cleanliness, and great location. With a bit more focus on multilingual support and service consistency, this property could be exceptional. As Shangri-La Circle members, we love staying with the brand, and we’d consider returning for future trips to Ningbo—but it didn’t quite match the stellar experiences we’ve had at other Shangri-La properties. A solid stay, but not a standout.