Shangri-la Fuzhou

Room is quite spacious for me and my wife. The reason I loved this hotel because the metro station is just a walking distant from the hotel. It can links to 3 lanes 7 Alleys and other shopping areas. Very convenient for tourist like us.

One of the worst experiences I’ve ever had at a luxury hotel brand. From the moment we arrived, the service fell far below what I would expect from Shangri-La. There was no assistance with our luggage, no proper welcome or greeting, and the front desk staff came across as rude, dismissive, and completely lacking the level of hospitality and professionalism expected from a high-end luxury property. The room was equally disappointing and nowhere near what I would consider Shangri-La standards. The furnishings and wooden furniture were noticeably outdated, with multiple chips and visible wear. There were stains throughout the room, and, most concerning, cigarette butts were even found on the floor. For a luxury hotel charging a premium, the overall condition of the property and the lack of service were unacceptable. Luxury hospitality is about attention to detail, cleanliness, professionalism, and making guests feel welcomed—and unfortunately, this property fell short on all four. I have stayed at many luxury hotels, and this was easily one of the most disappointing experiences I’ve had. I sincerely hope management takes this feedback seriously and addresses both the condition of the rooms and the level of staff training.

Very impressed with the locations and how comfy the bed and pillows. Room are dated but clean. Breakfast is plenty and variety of food. Subway just next to the hotel. Wuyi square can view from the room, around 5:45 you can see the flag raised, don’t miss.

Third and probably our last stay here. Nothing went right, from the check in to cleanliness and professionalism. Despite booking months in advance, we were told the rooms weren’t ready when we arrived at 3pm. An infant and 2 kids in tow, we were told to wait at the lobby for an hour while housekeeping tidy up the room. When we got the room, the cot sent to us was damaged. Housekeeping said there were no other cots, and only gave in when we insisted that a different cot was used previously. Though no fault of the hotel, we had extremely inconsiderate neighbours who kept slamming their door (surprise - no soft closing for a 5 star hotel?). When we feedback to the front desk, they sent housekeeping over and she unprofessionally pointed at our room revealing unnecessary personal information.