Availability
Description
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Hangzhou.The hotel offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. In limited designated zones, smoking is exclusively permitted.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. In select rooms, the hotel offers visitors access to mini bar.Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Chosen accommodation prices might include entry to the executive lounge, offering premium services amid an ambiance of refined extravagance. Each morning at Midtown Shangri-La, Hangzhou, a scrumptious, homemade breakfast kick-starts the day.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.Experience unparalleled comfort as groceries can be brought right to your room at Midtown Shangri-La, Hangzhou through their distinctive delivery assistance. Indulge in the numerous pursuits available at Midtown Shangri-La, Hangzhou. Treat and spoil yourself by stopping at massage, hot tub, salon, solarium, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
This is possibly the best hotel for tourist looking for great comfort and location. I booked the King executive room it was spacious and comfortable. What impressed me was the service in the executive lounge. It has a greet full view of the West Lake. You can sit there whole day sipping coffee and tea looking at the West Lake change color as the day pass. Cocktail with wine and a wide spread of buffet food starts at 5:30pm. So you can have a drink and some like food before going out to dinner at the nearby restaurant. It is a stone throw away from the Wuling Night Market. It is about 10min walk to the West Lake. Great hotel, Great Staff, Great location.
Well located next to Kerry Centre with a mall and plenty of dining options. Rooms were clean and pretty spacious but location of the light switches were strange. The master switch was only located on one side of the bed and not at the entrance to the room. Staff were nice and obliging but English language skills were a little lacking unfortunately. The Horizon Club Lounge was nice with a pretty good selection of food. Tried the Central Market cafe and the buffet was excellent. Good range of options to suit every palate and the staff were very efficient in clearing up. Also tried the Midtown Brewery for supper. It was fairly empty on a Monday night. The band was a little disappointing though. Overall a nice hotel in a great location.
Most service staff lack warmth and the polished service that Shangrila is known for. This is more like a 2nd tier Shangrila. On 17 March 2026 at around 4pm, we checked in. There was a man smoking in the lobby. The hotel spoke to him but he continued. The hotel clearly did not try hard enough to stop him. After that, the man went to the cafe where he seemed familiar with the staff there. The hotel smelled of smoke.
Booked Executive Lakeview Suite. Room was nice and spacious, and hotel kindly arrange an extra bed for my kid. Room also had a nice view of the lake.
Location is good, if convenience and a more lively environment was sought. If a more quiet and serene location is needed, to vibe with the tranquility of the lake, perhaps other hotels by the lake would suit better.
Service at the hotel could be improved though, especially in the Horizon Club. The attentiveness and proactiveness of the staff seems lacking as compared to other Horizon Clubs that I have been to. And given that it is a 5 star hotel, which is part of an international chain, they should have more English speaking staff.
Rooms are clean and pretty, service was great- however most staff aren’t fluent in English and you might need a translator for communication. Location and view outside is beautiful and close to attractions. However, where this hotel shines is its food and buffet. An absolute paradise for vegans and normal eaters alike with great cuisine and lots of food to select from. Definitely try this out if you visit.
