Availability
Description
Kempinski Hotel Hangzhou provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi amenities to assist you in discovering your desired offerings in Hangzhou. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind.Several chosen accommodations at Kempinski Hotel Hangzhou have a separate living room incorporated into the room design. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Kempinski Hotel Hangzhou as breakfast is made available for you on the premises.How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Upon arrival, make sure to explore bar and nightclub to experience enjoyable evening entertainment within the premises.Visitors staying at Kempinski Hotel Hangzhou have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel. Throughout the day, engage in the entertaining activities available at Kempinski Hotel Hangzhou. Unwind and conclude each day delightfully by stopping by massage, hot tub, steam room, spa and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
Great rooms, impeccable dining and outstanding service is the recipe for a great stay and this hotel has all the marks. Its location may be a little further from the city center but it’s views of the canal are worth it ten times over. A big thank you once again to Don and Mark for making this stay unforgettable!
A fine business hotel, ideally located in one of the best areas of Hangzhou. The rooms are clean, spacious, and hygienic, offering a luxurious and technologically advanced stay. The food was fantastic, and the executive lounge is incredibly relaxing, featuring a wide variety of food and drinks.
I recently stayed at Kempinski Hotels, and while it certainly reflects a high level of luxury in terms of design, comfort, and overall service, there was a significant issue that impacted my experience.
The breakfast offering was not Muslim-friendly. A large portion of the food included pork, and many items appeared to be either prepared with it or cooked using the same pots and pans. This made it extremely difficult to find suitable options.
For example, when I requested a vegetable omelet, I noticed it was cooked in the same pan used for pork, which is not acceptable for guests with dietary restrictions. Additionally, even items that are typically considered safe were not handled carefully. Croissants without pork were placed right next to those containing pork. Because of this, I could not confidently choose any bakery items and was limited to plain bread.
In a hotel of this standard, I would expect better awareness and accommodation of different dietary and religious needs. Simple measures such as clear labeling, proper separation, and dedicated cooking equipment would make a significant difference.
Overall, while the hotel performs well in many areas, the lack of consideration at breakfast is disappointing and should be improved to better serve a diverse range of guests.
We stayed 4 nights in the Kempinski to explore Hangzhou and really liked it. The breakfast and room service are great. We slept very well and enjoyed the view on the canal. The hotel location is perfect. The area is less crowded. You can walk alongside the canal and there are some great restaurants nearby.
Nice rooms and great, very helpful and friendly service, also supporting with booking of tickets. Unfortunately there is no real enforcement of the no-smoking policy. The hallway on our floor often had a strong cigarette smell and sometimes even our room. There should be a fine for not complying with the policy like in other hotels in China and around the world, but it seems like smoking is inofficially accepted in this hotel. Also, breakfast time until 10 is not sufficient, everyday there is people showing up just before 10 and running around the buffet collecting their food giving the breakfast a stressed-out vibe which is not nice for anyone on holidays.
