Banyan Tree Huangshan

My husband and I stayed here for our honeymoon and found some of the service to not meet our standards (see below). BUT they massively made up for it when we mentioned the issues to them. They went above and beyond to make sure our stay was memorable and as perfect as possible. I think that with managers who care to go above and beyond that the hotel is more than worth the money. Definitely make sure to come for the weekend to watch their fish lantern and iron fireworks performance. I would recommend going to 碧山and painting / buying your own so you have a fish to join in on the performance. They offer free photography with Hanfu for one person with 3 free photos. We loved the photos so much we bought the whole package. They also offer star gazing for an additional fee. I would recommend that you go to the small village 芦村 that you can walk from the hotel to in about 10 minutes to wander the streets early morning as it’s beautiful and a great way to see local life without hoards of people. If you have time, the 20 minute highway drive to 碧山is also very worth it. to love this hotel as we chose it for our honeymoon but the service did not meet our standards. They did not know what their own membership program was or have air conditioning that covered their whole restaurant. We sat in a glasshouse sweating while eating food. The view and location are both great. The room is nice but not anything that exceeds expectations for $500/night. I would not recommend having high expectations for this hotel.

Resort hotels offer the perfect escape for relaxation. There's something truly satisfying about doing nothing at all. Upon seeing the hotel's lengthy staircase, I couldn't resist joking with the staff, 'I bet 80% of your guests have just scaled Mount Huangshan and their legs are quite tired!' They graciously directed me to the elevator and even offered the creative tip of walking diagonally up the stairs. The hotel is home to many adorable animals that guests can interact with. I had a rather amusing encounter with a sheep, fighting over a mouthful of grass. P.S. I must say, I don't require excessive photo editing to appear more slender or fair-skinned. The photographer's enhancements are always a bit much.

Service is perfect, with courteous boys riding golf cart back and forth rooms and lobby, staff was very helpful. It sits on hills, so comes with lots of stairs and not easy for some people. Rooms decor is good, but just maintenance was not, air-conditioning total 3 sets in the room which one for room automatically shut down in the midnight for consecutive 2 nights, USB charger under TV accidentally fused and caused total power failure and turning off, my USB type C line was fused ... knowing it is really not easy to maintain such giant flock of buildings in the mountain area, but still needs to pay extra care and certified technicians taking good care.

Great place to stay if you're going to Hongcun, Huangshan, China. Staff were very professional and kind (including Zhang Meiling 张美玲, great staff), and the rooms were very nice and luxurious, with a balcony to view the surrounding area. The hotel itself offered a variety of activities to do, including peacock and fish feeding, and also had a ton of excellent places to take photos owing to its location. Overall, very nice hotel!