Barcel Hamburg

No complimentary water in the room on arrival and no slippers. But you have the option to purchase the exhorbitantly priced bottle of water at the display window opposite the reception. Eur 9 for a 0.75l bottle of still water.... Not the level of service I expect from a 4 star hotel. Staying all week till Friday. Given it was a corporate booking and I never stayed here before, I did not know what to expect. Some of my colleagues have been booking the Renaissance hotel lately - now I know why. This used to be a common corporate choice for our firm (apparently). I will have to ask to be booked into a different hotel going forward.

I stayed 5 nights in Mar 2026. I made the reservation from Barcelona website. I made the reservation for myself and colleagues totally 5 rooms but when I checked app. No record. I have to write to the customer service for double check. They replied and confirmed. After the stay, I found there is no reward on my Barcelo account. I wrote to customer service again attached my invoice ( only my room, not for the others) . No reply. After waiting 5 weeks, I wrote again. They replied me in MAY confirmed the reward. However, nothing in my account again. I decided to give up, not wasting my time back and forth. The hotel is good but the customer service sucks.

After getting completely soaked, I discovered that the shower gel / shampoo were completely empty—not a single drop left. The conditioner had only amount remaining. Isn’t this something that should be checked before a guest checks in? It shows a serious lack of attention to basic housekeeping standards. My friend reported the issue to the front desk, but she was told that there was only one staff member on duty at the time, so it couldn’t be handled immediately. I had to wait over 10 minutes before the toiletries were finally delivered. This is a very basic mistake that should not happen in a four-star hotel.

Great location, nice rooms. I got "superior" and the shower was in the room, separated by a frosted glass. If you're not sharing the room with somebody that you're not comfortable to in regards of intimacy, then you need to schedule the shower times pretty well 😁 Breakfast is good, in general it has the standard things that you'd find anywhere with a buffet. Most important is that they have a Tefal steamer in the room that it's doing its job pretty well. My shirts looked good in no time.