Sheraton Hai Phong

An Amazing Experience Truly Top-Tier Service We had an amazing experience from start to finish. What truly stood out was the level of service , thoughtful, proactive, and genuinely personal. Emma at the Front Desk was exceptional. She was incredibly resourceful, attentive, and always one step ahead. Her ability to anticipate what we needed and make everything seamless made a real difference to our stay. This is exactly what outstanding hospitality should feel like. A very special thank you to Yen and Nhi at Yi Ling Ling for making my son’s birthday so memorable. The birthday surprise was such a thoughtful and beautifully executed gesture, and we could genuinely feel the care and effort behind it. It created a wonderful memory for our family that we will remember for a long time. Overall, this was a top-tier hospitality experience — not simply because of the beautiful property, but because of the people who made us feel genuinely welcomed and cared for. Emma and Yen & Nhi are a real credit to the team. Thank you for making our stay so special. We would absolutely love to come back.

Modern, clean, and new, but a bit away from the heart of Hai Phong. I was traveling for work and here for only 1 night, and I do highly recommend it. The hotel is clearly very new and in a newer developed part of the city. The rooms were spacious and as a gold member of Marriott they upgraded me to a higher floor and left me a little welcome gift. The beds were comfortable, the bath was very comfortable, and all in all I couldn’t ask for more from a room. The bar on the first floor was dead on a weeknight, but the very kind (and handsome) bartender made amazing craft cocktails while I settled in for the night. I recommend stopping here for a drink! The breakfast in the morning I purchased with my stay, and it was fine. Nothing spectacular but very serviceable. The pho was good! Only negative - no ATM in the hotel! This should be standard at hotels of this caliber. If I were coming for vacation I might try to stay a bit closer to the older areas of the city as this was about a 15-20 minute grab to get to the places you’d want to go. However if you’re ok with the drive in and want to stay someplace highly luxurious and within the Marriott brand, you’ll like the Sheraton.

The hotel room is nice and I really love the swimming pool (which is suitable for lap swimmers) / fitness centre. The breakfast is also nice but this is where service and management is lacking. There is no one to guide you to your table (this is also a rare practice in Vietnam but I think 5 star hotels like Sheraton can and should definitely adopt with their large number of guests). It's hard to find a table that's not already seated, and the cutleries on the table are lacking. I also noticed how they did not clean the tables very well after each guest leaves as there was some leftover food on mine. When we visited at 9am, there were a lot of food stations that never got refilled despite it being a busy time still. I mentioned this to the staff but half an hour later still nothing. They did not keep an eye on the guests and food stations well neither. We spotted a kid licking a common bread knife and mentioned this to the staff, who took the knife away immediately but never replaced with a new one. They should have checked and replaced all of the bread cut by the knife anyway for safety, but nope. For location, it's closer to Thuong Ly station if you're taking the train and it's nice to have a small mall attached. However, it's a bit further away from the city centre (though taxi fares are cheap in Vietnam).

Sheraton Hai Phong is a study in polished hospitality. As a Platinum member, I was upgraded to a beautiful room on the 41st floor with panoramic views. The room was spacious and refined, though during a major storm, we unfortunately experienced a leak. It was a bit startling given the wind and height, but the hotel handled it professionally by waiving our upgrade fee. Since we were golfing most of the time, we didn't use the lounge much, but the breakfast buffet was a standout—especially the Vietnamese coconut coffee! We stayed here last year end of april 2025