Saigon Halong Hotel

Nice hotel very close to everything, staff very helpful, restaurant on 14th floor, lovely food ,definitely will stay again

Highly recommended for the price/ratio quality, Hoàng Anh was a good service provider helping us around in Ha long

I am sharing this review to document a serious concern regarding hygiene and overall stay experience. I stayed at this hotel from last night until noon today. During this entire period, I did not leave the hotel. I had breakfast at the hotel restaurant and returned to my room to rest. Before resting, my arm was completely normal. Shortly afterward, I developed multiple swollen, clustered bite-like marks. A medical report later confirmed these as insect bites, not consistent with a typical allergic reaction. I reported the issue immediately. However, the hotel staff refused to conduct a proper inspection and repeatedly attributed the condition to external factors such as weather or food, without providing any supporting evidence. The communication was unprofessional and dismissive. Although they later allowed us to revisit the room, it had already been cleaned and the bed sheets had been replaced, which compromised the scene and made proper assessment impossible. Additionally, the staff suggested that cleanliness could be verified by “smelling the sheets,” which is not a valid or professional method. This situation raises serious concerns about hygiene management. Insect-related issues may also carry a risk of spreading through clothing and luggage if not properly addressed. Furthermore, the environment was extremely noisy. From approximately 6:30 PM until 2:00 AM, loud music from nearby beach bars was constantly audible, accompanied by strong lighting. Even the balcony door vibrated from the noise, making it very difficult to rest. I have retained supporting evidence, including photos, audio recordings, and medical documentation. I strongly advise future guests to carefully consider these factors before booking.

We were with a Gate 1 tour that had asked the hotel to provide bay views, and for us, the bkfst buffet is included, but I do not know if that is standard for everyone. Our group was on the 8 to 12th floors, so of course we all had Excellent views! The buffet had lots of choices, and being on the 14 floor, also had great views, and they even have a patio area where you can eat outside if you like! The rooms were huge, with a king size bed and large picture window to see the views, and each room has a small balcony to prep outside (but no chairs to sit down on). The bed was firm and comfortable - just like we like it! The svc was good, but only needed for bkfst and of course checking in and out. Location was in walking distance (15 min) to the ocean and beach, and a little longer to get to the cable cars to take you across the water to an amusement area (we did not use the cable cars, but others in our group did and said it was a good experience. We took a leisurely walk to the beach and walked around a bit, and enjoyed it.