Royal Halong Hotel

Great Location, But Terrible Service & Unprofessional Staff! The only positive thing about Royal Halong Hotel is its convenient location. Everything else was a nightmare. The receptionists were cold, unwelcoming, and refused to help with our luggage when requested. Our room key card was faulty, forcing us to go back and forth to get it fixed. To top it off, housekeeping was extremely rude and careless—we checked in only to find dirty towels that hadn't been replaced. A prime location cannot make up for such unprofessional service. I definitely do not recommend this hotel!

We stayed here as a family and overall had a good stay, but I think it's fair to set expectations. The biggest highlight was definitely the room with a view over Halong Bay. Watching the bay during the day and the fireworks at night was beautiful. The hotel is also conveniently located just a short drive from the International Cruise Port, making it a great base for day cruises. The surrounding area feels a little strange. There are many impressive-looking hotels and buildings, but much of the neighborhood seems very quiet, with entire streets and developments that feel largely empty. It gives the impression that this part of the city is still being built and waiting to come to life. The staff were consistently friendly, smiling and helpful throughout our stay. Breakfast offered a good variety with plenty of options to choose from. We tried both swimming pools. The indoor pool was pleasant, although the water felt very warm considering the hot weather outside. The outdoor pool was extremely busy with children, possibly swimming lessons were taking place,so it wasn't the most relaxing experience. One thing to be aware of is the evening noise. There are large stages nearby with loud music, and if you're staying on the bay side you'll also hear the fireworks shows. It's spectacular to watch, but if you're a light sleeper, definitely bring earplugs. Finally, while the hotel is marketed as a five-star property, it doesn't quite match the five-star standard we're used to in Europe. That said, the room rates are also considerably lower, so it's important to judge it in that context. Overall, a good choice if you're looking for a comfortable base near the marina with great bay views, friendly staff, and good value for money but go in with realistic expectations.

This is not a 5 star far from it. 3 star if I'm being generous I've stayed at the Yacht hotel by Dc in the same area also which is an actual 5 star and it was beautiful what you'd expect for a 5 star executive suite there is a big difference in quality they are not comparibale in any way . It's like comparing an old Honda Civic to a Ferrari they are not the same We checked in our room and checked out pretty quickly. .it smelt of mould stale musky and cigarette. As did the rest of the building The walls were gruby not cleaned. The pool looked gross green crap at the bottom we took video and pictures to prove this if I could upload them here I would The lobby looked nice and welcoming but the rest of the building didnt match that same standard .definitely needs some renovations or something drastic to be considered 5 star These other reviews we read don't seem to match what we experienced bots maybe who knows 🤔 We found a 4 star boutique hotel on the same street a few hundred metres down the road and man what a difference in quality this Boutique smells nice and fresh and is so clean in comparison with beautiful friendly staff this is closer to 5 star than the crappy ROYAL HALONG HOTEL with a fake star rating We asked to be refunded for the 2 nights we booked through Agoda they offered less than half of what we paid . what a joke Weve spent $1000s over the years traveling with Agoda and this is how they treat there customers when issues arise After travelling consistently around the world for years this is the 1st time we've had an issue like this I Will be posting this to all social media platforms to warn others regardless very disappointing maybe that's why it was empty Save your MONEY TIME and NOSTRILS by not coming here to avoid dissatisfaction

Halong Royal hotel is one of the best hotel you can find in Halong, The room is big very spacious, good smell, the bed and pillows every comfortable, the bathroom big too, cold and hot shower works really good. The food is excellent especially the breakfast, i Forget the name of the noodle soup i eat every breakfast, but it's a beef noodle soup taste so delicious, I eat it 3 times a day honestly, and the stuff really nice, friendly and helpful, Especially Mr. HƯNG NGUYÊN, he is very accommodating to us, he's helping with many things, he's not only helping us but he's helping us with the heart, and he make sure we have the best holiday experience in halong. Thank you so much Halong Royal hotel we have the a great staying in your Hotel.