Availability
Description
Melia Vinpearl Hai Phong Rivera provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers taxi amenities to assist you in discovering your desired offerings in Haiphong. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with blackout curtains and air conditioning, all designed with your ease in mind.At Melia Vinpearl Hai Phong Rivera, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs.Within specific rooms, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers.To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Melia Vinpearl Hai Phong Rivera as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.Throughout the day, engage in the entertaining activities available at Melia Vinpearl Hai Phong Rivera.Unwind and conclude each day delightfully by stopping by massage, hot tub, salon, steam room, spa and sauna, ensuring a soothing experience.Unwind by the pool at hotel and cherish a leisurely moment.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
Overall, I had a pleasant stay at the hotel. The room was spacious, comfortable, and offered good value for the price 👍🏼The hotel also has a well-equipped gym with a wide variety of machines, which was great for maintaining my workout routine. The swimming pool was clean, spacious, and enjoyable as well. However, I did notice a few stains on the bed, which was a little disappointing. As this is a hotel with a strong reputation, I expected a higher standard of cleanliness. It wasn’t a major issue, but I believe paying more attention to these small details would make the guest experience even better. If I have the opportunity to visit Hai Phong again, I would be happy to stay at this hotel once more 🥰
Hotel is lovely and the rooms and clean and spacious. The breakfast has a wide variety of options. The pool is nice to cool off but it is more for use by children.
The only major issue during our stay was being woken up before 6.30am on Saturday to an event happening in the pool which consisted of about 30 adults screaming and playing games, and a MC on a mic. The sound traveled all the way to the 7th floor and woke us up. When I went to investigate they said that we had been notified of the event but I found the whole thing very inappropriate and bizarre given the time of day and it being a 5 star hotel.
I arrived at night, and the customer service I experienced from the gentleman at reception was quite cold & blunt - no issues. We got two rooms and both did not have a view - no issues either. However, about an hour later, I ordered room service and was hung up on after I stated the items without saying anything else or advising of an ETA. He might have just been having a bad day but it did set the tone for the stay. That said, the staff member who delivered the food was absolutely lovely.
The rooms themselves were clean and comfortable. However, the toiletry bottles did not have tamper protection. When I used the conditioner, it came out as water (?) and seemed as though it had been clearly tampered with. Also worth noting, the hotel is not within walking distance of many attractions or conveniences.
Overall it was just an okay experience. Out of the many that we did end up staying at, this one did not leave a memorable impression.
Unfortunately we had a very bad experience there. During the check in we were given a room that was already occupied, what we found out when we entered the room. When we got the new room it was only made for 2 people so we had to ask again for an extra bed, towels etc. Also our passports were not scanned during the check in and we had to provide copies per WhatsApp. Not only the hotel stuff didn’t provide any information about the hotel, they seemed really annoyed when we asked questions. Also during the weekend the hotel is absolutely overcrowded - you can forget about relaxing by the pool as there will be not a single spot to even leave your stuff. At breakfast we were happy to have found a table to sit down, but you can imagine there was no service, coffee machine didn’t work and you had to wait to take any food. In the evening there was some kind of live music so even watching tv in the room was impossible. On a positive note, the hotel itself is beautiful, the room was spacious and clean, the location is great. The gym is very good and open 24 hours. Generally the hotel stuff is friendly and nice.
There was one issue that definitely shouldn’t have happened when I went to the bathroom, and honestly I was pretty pissed off. I kept wondering how a 5-star hotel could make such a basic mistake. But when I came back later and saw the handwritten note, I genuinely felt better and appreciated the effort from Miss Linh and her team. Thank you for the thoughtful gesture. I would still come back again next time.
