Hilton Colon Guayaquil

The service at this hotel was absolutely terrible. I have a gold Hilton membership and usually get an early check-in, but when I arrived at 5 am in a Thursday they told me we couldn’t check in until 10 am or 12 pm at latest. We didn’t even get to our rooms until 2 pm, which is check-in time. I had reserved a room for three people, a bedroom with two full-size beds. We were very uncomfortable because the beds were so small. I used the pull-out bed sofa, but the mattress was disgusting, and there were no extra bedsheets. On our first day after check in we left the room to get lunch, I put up a “do not disturb” sign because I had some money in a bag. Unfortunately, the sign flew away, and someone stole $200 out of $5000. The hotel didn’t even offer any accountability for the theft or anything. I was there for three nights. On the last night my mom and aunt left, and my husband arrived. At check-out, someone started following me, waiting for me by my room door to charge me an extra person, my husband. This was such a terrible experience and service. I will never stay there again or recommend this place to anyone.

Impressive, well designed hotel. Plenty of amenities! Our king bed room was well sized and quite spacious. Nice mattress and various pillows made it easy to get comfortable. Maybe it was the time of year but the air in the hallways was slightly humid/damp and musty. Not so in our room, luckily. That’s really my only knock. Huge standout was the incredible pool with so many seats and swim up bar! Very comfortable taking in the breeze and sun from poolside.

Loyalty Means Nothing Here As a returning guest, I expected my repeat business to count for something. It doesn’t. This hotel offers no meaningful recognition of loyalty—no acknowledgment, no benefits, nothing that distinguishes a regular guest from a first-time walk-in. Check-in was a frustrating experience. The process was slow and disorganized, and the staff showed little interest in making it smooth. Room assignment was handled poorly: there was no consideration for guest preferences or history, and the attention I received felt indifferent at best. If you value being treated as more than just a transaction, look elsewhere. For a property that ignores returning guests and stumbles on the basics like check-in and room assignment: sadly bad experience

It was a very good experience. Gym could be a little bit bigger, but overall experience very good. I had trouble finding some of the facilities and the staff helped me get there easily. I would recommend this hotel every time