Jean Carlos was a courteous and knowledgeable driver. All of the staff were courteous helpful. I had an airline delay and they were excellent to communicate and keep me informed.
The driver was not there when we arrived. Someone called him to come. Then he did not help us with any bags and we had small children with us. We had to walk far to the van and they did not offer any water like advertised.
Carlos was an excellent and efficient driver. Prompt, professional and very accommodating. 5 stars! And as we flew all day he helped us find a place to stop and get some tacos for the trip to my place
Jose was the operator that picked me and my friend up from LIR airport. We were not offered a bottle of water and I thought the ride would have been more of an engaging (conversationally) experience. $85 is too much money and we could have shared a ride with other guests traveling to the same hotel to cut down on costs.
Friendly driver and prompt and attentive personnel. Would use again. Waiting at the airport when I arrived and very informative about Costa Rica as a country.
Great experience! Quick and easy to find at the airport. We had plenty of space in the car and arrived to the hotel quickly.
We booked Guanacaste Tours for our roundtrip transportation from the airport to the hotel. They did a great job of communicating with the drivers being there right on time. They were very professional and did a great job
Driver was friendlyand the company communicated well throughout - great service! We were picked up and taken to our destination in a timely manner.
Excellent experience, with punctual pick up from airport and great communication, as soon as we landed. Very clear instructions also in regards to meeting point. Highly recommend!!!
Greeted immediately by driver. He got out bags and blasted the a/c. He told us his favorites things to do
EXCELLENT SERVICE. Communication was great when booking and during roundtrip transfers. Vehicle was adequate and clean.
Booked private airport transfers to and from Planet Hollywood from the Liberia International Airport. On the return leg to the airport, after having asked to change the original pick-up time, I realized I had made a mistake and Melissa from Guanacaste Viajes responded and promptly made both last minute changes. As I get motion sickness, the drivers allowed me to sit in the front. Drivers in both directions drove safely and were very courteous, friendly and pointed out various landmarks and highlights of the area. Would not hesitate to recommend this company.
My driver, who’s name I shamefully forgot,was a great transport. Very informative and friendly. I made it to my destination safe and timely.
I had reserved transfers to/from the airport to the Andaz at Papagayo Peninsula but ended up having to take a taxi upon arrival because they claimed they sent emails and texts the day before requesting payment, which I didn’t receive. The only text I got was on the morning of my departure when my flight was already in the air so I planned to make payment on arrival but by the time we landed they had cancelled the reservation leaving us stranded. When I called them they said that they had sent the driver to another location and didn’t have another driver close by. However, they did help with arranging a taxi at the same price. The return went smoothly with the driver arriving early, very cordial and the vehicle was spotless. In spite of the mixup, I’d use their service again and recommend them since they seem to run a good operation. But, everyone should know that they seem to use the Whatsup app as their primary means of communication. Fortunately, I had the app on my phone but hadn’t used it in years. When I opened it, after they told me that’s how they tried to contact me, I did find the previous days call and message requesting payment and warning that my transportation would be cancelled if not paid in advance. The app is heavily used in Costa Rica.
Easy to find the driver, who was very polite and made effort to make things easier for my group. Clean vehicle, easy to organize.
Great ride just my husband and I with the driver all to ourselves. He helped us get our necessities along the way. Super nice guy, Eric. Getting out of the airport was total chaos where driver meetup happens. Our flight was 30 mins early which created more chaos. There were a couple of (self appointed?) ride coordinators that helped us find Eric. Be sure to look for these helpers if your pickup is chaotic… our tip to the ride coordinator was appreciated.
The drivers to and from Planet Hollywood were very professional and courteous. They offered to make any additional stops including for souvenirs without any issues.
On time! Excellent service and reasonably priced. Accommodates change in pick-up time without hassle.
Very clean and Accommodating the driver is willing to stop at the liquor store on the way to the resort in on the return to the airport they showed up 15 minutes early no worry about getting to the airport to late.
The driver waited for us and was very patient . He was nice and informative about different areas of Liberia. Definitely will rebook !
Carlos was wonderful! The shuttle was clean and cool. Perfecto! We would use this service again for sure!
Immigration took forever on top of our flight being delayed an hour. We were worried about having our reservation being canceled but our driver was there when we exited. Helped everyone with their bags and got us to our destination safely.
Driver was on time, friendly and asked us if we needed to stop anywhere while on our way to the airport. Pricing was fair, and transfer was seamless. Traveled with family (including infant) and everything was great. Van was air conditioned and Fabian helped us with our bags. Overall great service, would book again.
Easy And Reliable! Carlos my driver stayed in contact was there on time. Drove safely to our destination offered water and was very nice. Van wan spotless!
Great! Very accommodating, the driver was very knowledgeable and provided drinks upon arrival. Would highly recommend.
Even with flight and time changes, they were quick to respond and assured us that our driver will be waiting for us. On time and just excellent service!!
Carlos was exceptionally good! Even stopped for good local dinner on the way to our resort b/c we were starving when we got off the plane. Top notch operation!!
Christian was on time, very friendly and very welcoming to first timers in Costa Rica! Awesome service!
The transfer service was punctual and kept me posted via whatsapp often until my meeting with the driver, who was very polite and drove very carefully.
It was a timely pick up, the driver was very friendly, and we got to our destination safe. Not much else to say
Driver was very friendly and took us to our destination safely. I’ve been a Viator customer for a long time and so far I’m happy with your services.
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