We LOVED the mangroove! Came for a week and enjoyed all the resort had to offer: pools, restaurants, snorkeling, the beach, gym and the grounds. The staff was incredible and very friendly. We were surprised at how good the food was and how nice our suite was too, we enjoyed the nightly turndown service with a sweet treat. We hope to be back soon!
We had two rooms with a connected door. What made the room special is an ambient temperature indoor area. Modern design meets beach and tropical vibe. Very friendly staff and very good quality of food and drinks. Prices on US level. A bit too much for my taste.
Extremely Disappointing Experience – Would Not Recommend We had an absolutely horrible experience at this hotel, especially considering this was our honeymoon. We made multiple attempts to have our issues resolved during our stay, but unfortunately, nothing was done to make the situation right. Our room had a strong sewer gas smell and the air conditioning was not working properly. On our honeymoon night, we were forced to pack up and move all of our belongings to another room, which was incredibly stressful and completely unacceptable. We spent over $50,000 on our wedding and chose this hotel expecting a special and memorable experience for our wedding and honeymoon. Instead, we were given a regular room after having to leave the villa we had booked and were never able to use. Despite the inconvenience and the fact that we paid for accommodations we couldn’t use, the hotel couldn’t even offer to comp the villa charge. What makes this even more disappointing is that we were not the only wedding guests experiencing problems. Several of our other wedding guests also reported strong sewer gas smells and air conditioning issues. After spending so much money and trusting this hotel to help make such an important occasion special, we were incredibly disappointed. The lack of urgency in addressing our concerns and the failure to provide any meaningful compensation made an already terrible experience even worse. Overall, this was a horrible hotel experience, and unfortunately, it overshadowed what should have been a beautiful and memorable honeymoon. We expected much more from this property and would not recommend it based on our experience.
This was a very nice resort. It was clean and the staff was very friendly. We spent most of our time poolside, as the beach was not a traditional white sand beach, more of a tree front by water. We did sign up for the free coffee class they offer and we were glad we did. Esteban was very educational and passionate about his craft. Kudos to him
We went for a short weekend trip recently. The hotel was absolutely fantastic. The staff absolutely killed it, they were so nice and accommodating. We are definitely going back. Brian, Roberto, and Scott, who were working the pool area did an absolutely fantastic job and made us feel right at home.
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