Six Hotel Guadalajara Degollado

I stayed at Six Hotel Guadalajara Degollado for one night (June 24–25, 2026) while visiting Guadalajara for the World Cup. The hotel has a great location in downtown, very close to the FIFA Fan Fest, and the property was very clean. The room and the general facilities were good. Unfortunately, my experience at checkout was very disappointing because of the way the situation was handled by the front desk employee. My father, who is 86 years old, went to the front desk around 12:50 p.m. to politely ask if we could have a few extra minutes because we were finishing the process of buying airline tickets for our return to Florida. The employee was not welcoming and repeatedly stated that checkout was actually at 12:00 p.m. and that even one minute after 1:00 p.m. would result in a charge of 325 Mexican pesos. The issue was that our reservation through the booking platform clearly showed a checkout time of 1:00 p.m. We were not asking for hours — only approximately 15–20 extra minutes. I have traveled many places and have never experienced this type of reaction over such a small request. I left the room around 1:10 p.m. and continued finishing my travel arrangements in a small waiting area on the second floor before going downstairs. The employee refused to provide her name and did not provide a direct way to contact the manager. When I asked if I could speak with the manager later, she did not offer a solution. The situation became so uncomfortable that local police came to help mediate, but in the end nothing happened and no charge was made. I hope the owner or general manager sees this review and contacts me, because I believe the hotel has potential and the location is excellent, but customer service at the front desk is a very important part of the guest experience. A simple polite conversation and a little flexibility would have completely changed this situation.

The employees were nice and the rooms were clean. We did have an issue with our air conditioner leaking all over the floor. The maintenance came up to fix it, but failed. Apparently they don't believe in washcloths because we had to use hand towels, lol.

If you are looking to visit downtown historic Guadalajara, this is a good place to stay. It is clean, newer, affordable and within walking distance to restaurants, and downtown. The drawback is that it does not provide parking nor luggage drop off. But there is un underground parking with in 5 minute walk, the "Hospicio Cabanas", a 24 hr security parking lot. You can park your car for about $7 USD per day. I am a solo Mexican American female traveler and I felt safe at all times walking the streets, but I got to my hotel no later than 9:00 pm.

For the price, 4 stars. You get a clean room in a nicely maintained hotel right in the center of the city. No bells and whistles, but it's so inexpensive that it doesn't matter. Highly recommend if you want to stay in the busiest tourist area. The hotel is located off the main street, but is super easy to find. Just look on the map. You have to walk a bit with your luggage, but it's like 2 blocks so isn't something to complain about.