Best Western Plus Gran Hotel Centro Historico

Very disappointed receptionists Very rude my room was very smelly. Breakfast very disappointed we ask for butter and they just ignored us. I love Best Western hotels but this one it was the worst.

Very Disappointing Experience During Multiple Stays. I stayed at this hotel three different nights within the same week, and unfortunately, each stay came with its own issue. The first night, I stayed in room 411. When we arrived, the sink smelled strongly like sewage, and the hair dryer did not work.One of the pillow cases had a dry stain that looked like blood. Since we arrived late and were leaving early the next morning, I did not report it at the time. The second time I stayed, I booked two rooms, 102 and 103. The rooms themselves were fine, with room 102 being more spacious and clean. However, the check-in experience was extremely frustrating. We had been away for two days and returned to pick up our belongings and stay another night. My sister asked the front desk if there were rooms available that we could check into immediately, and the front desk employee told her that there were rooms ready. I then booked the room online, but when I went to the front desk, the same employee told me there were no rooms available. I questioned her because she had just told my sister that rooms were ready. She then explained that the rooms were available for walk-ins, which did not make sense to me since I was also trying to check in. It was extremely hot, and the hotel did not have air conditioning, which made the situation even more frustrating. I asked to speak with a supervisor, but she told me the supervisor would not be there until later that night. After I continued to question the situation and asked again to speak with her supervisor, she eventually apologized and said that in the future she would not tell guests that rooms were ready if they were not actually available. At that point, I was extremely upset and told her that there would not be a future stay because of the way I had been treated and the horrible experience I had on my previous stay. Ironically, we ended up staying again because we had left our luggage at the hotel while we traveled to another area of Jalisco and did not have a rental car. I simply needed to use the restroom to change, and when I came back, she finally told me that the rooms were ready. The third night was another disappointing experience. I stayed in room 911, and the room smelled like sewage, similar to my first stay. I also found a dead cockroach lying on its back near the window and curtain while I was looking for my sandals. The area around the window and curtain was also very dirty. I went to the front desk and reported it. The employee took a picture and said she would notify housekeeping. At that point, I was heading to the airport, so I did not have time to deal with it further. However, I honestly feel that I should have at least been offered some type of discount or compensation given the repeated issues. I understand that things can occasionally go wrong at a hotel, but having sewage odors in two different rooms, a broken hair dryer, a cockroach, cleanliness issues, and an unpleasant check-in experience during multiple stays in the same week was extremely disappointing. I gave the hotel multiple chances, and unfortunately, the experience was not what I expected. Me hospedé tres veces y, lamentablemente, en cada estancia tuve problemas. La primera noche, en la habitación 411, el lavabo olía fuertemente a aguas residuales, el secador no funcionaba y una funda de almohada tenía una mancha seca que parecía sangre. La segunda vez, en las habitaciones 102 y 103, las habitaciones estaban bien, pero el check-in fue muy frustrante. Me dijeron que había habitaciones listas, pero después me dijeron que no había disponibilidad. Además, hacía mucho calor y no había aire acondicionado. La tercera noche, en la habitación 911, nuevamente había un fuerte olor a aguas residuales y encontré una cucaracha muerta cerca de la ventana. Reporté el problema en recepción, pero considero que, después de tantos inconvenientes repetidos, deberían haber ofrecido algún tipo de descuento o compensación

Horrible place to stay, pretty sure our beds were infested with bed bugs, as we had bite spots all over. Front desk staff was apathetic to anything, the area is really sketchy at night, plus everything is closed after 7-8 pm. Would never stay here again, and would never recommend this to anyone.

Rooms were filthy, bedding and towels looked old and stained. Staff had an attitude. Only helpful staff was the bellmen.