Plaza Inn Grazz City

I had an awkward experience at your place this morning. I wanted to give a tip to the receptionist—who had kindly recommended a place for me to go out the night before and had served me very nicely at the bar that morning. The bill was €5, and I handed over €20, meaning €15 was intended for her. She was already on her way out because her shift had ended, so I ran after her to ask if I could pay her directly; she naturally came back, but then another receptionist—with ginger hair—rushed over and put the €20 straight into the cash drawer. I asked if the money was going into a shared pool, and they confirmed it was. I explained that I had intended the money specifically for the lady who had served me, not for someone else who hadn't done anything for me. I understand if you have a shared tip pool, but guests should be given the choice of who they want to tip—whether it goes to everyone or to a specific individual, as in my case. Had I known that the employee in question wouldn't actually receive my tip, I wouldn't have given it at all, because she was the one who earned it, not the whole group.

Disappointment in the morning where I felt like I was in some Hungarian hotel, the stern sour face of the lady with glasses at breakfast, but thanks to the night receptionist who served us with a smile and even in English, not Hungarian. Firstly i sent it to the wrong hotel becuse they are almost the same name. This is the correct one Its ment for PLAZA INN graz city

Nice hotel close to the Messe and easy to access using public transport. The front desk staff are EXTREMELY friendly and helpful. They are very patient and always eager to help. The rooms are nice and comfortable. The breakfast was very good although people with dietary restrictions may have limited choices. Highly recommend this hotel.

We stayed at your hotel right at the time of the biggest chaos regarding the hot water. We spent the entire afternoon trying to get an answer at the reception, where we were only told that they didn’t know when it would be fixed and that a technician was on the way. Pale, frightened staff members without any real answers—until the lady on the night shift arrived. Her presence was mature, professional, calming, and exceptionally warm and kind. It is obvious that she is a bit older than the others, knows how to work with people, and handles stressful situations very well. When I rather bluntly told her that I had to wash my hair, her reply was: “Madam, you will—but if by any chance there is still no hot water, I assure you that you have a wonderful hairstyle even without washing it, and it looks as fresh as if you washed it today. And what wouldn’t I give for such beautifully styled hair.” When one woman compliments another woman like that—and truly sees her beauty—it really means something. Instantly, my mood improved. I stopped complaining, even forgot to ask for a discount—but that’s okay. Sometimes a warm word is worth more than money. She also offered us two coffees, which we declined. I did, however, tell quite a few people at breakfast about this lady’s kindness, and I probably saved you from several additional complaints. She is truly exceptional, and I don’t understand why you “hide” her at night, because such experienced, stable, and confident employees should be available during the day as well. She truly represents great added value for your hotel.