Had to change the time to the following morning, handled it perfectly with no extra charge. We had some confusion finding the driver’s meeting place. It was our first time using car service from the airport. The driver communicated well, but instead of texting the location, he called. It was very hard to hear and talk in the Lou’s environment of the airport. I suggest texting only
They cancelled last minute and I would like a refund. Although I paid and communicated multiple times with my flight arrangements
The driver never showed up. Our flight came in just before midnight so the car was scheduled for very very early the next "morning". No show!
I scheduled this transportation service 4 hours before flight left Miami at 3pm. When my flight landed around 5.20pm I called to see where to our ride and the lady stated that Viator quoted me the wrong price and no they would not be there yo pick me up... she said she called and left me a voice message around 3.30. WELL I WAS ON THE DKY FLYING WITH NO SERVICE... they had my flight info and should have known that... if they cared about the customer. She cursed at me and called me stupid for not paying yhe correct amount and then hung up the phone on me. I remained my cool on the phone the entire time and attempted to try and get a word in so that I could see how.much extra I needed to pay.... needless to say she never offered that info and I was never able to ask because she went off on me a d hung up the phone. I WAS HURT THAT A COMPANY WOULD DO THIS TO A CUSTOMER! If there was a mistake it could have been handled with a lot more respect. I have never been treated so rudely. I am not from this area. Furthermore, North Atlanta was not an option on Viator. I have used this company many times as I have traveled over the U.S. never have I ever received this treatment. It is safe to say that I now have reservations about this area and this company. I am traveling to Hawaii in a few weeks and need to schedule transportation and excursions but I am now scared to book anything through Viator now. Not saying I won't. But I will definitely read the reviews thoroughly before booking anything ever again..
Although we have never had a problem with Viator on past vacations, this trip was a bad experience. We scheduled a pickup from the airport in Atlanta and the car was a NO SHOW. We contacted vendor they told us our destination (Buckhead) was too far. We got an Uber which was cheaper and the driver was courteous.
Knowledgeable driver and great customer service. Water was nice and cold and directions for where to meet were great
We booked this and so glad. The car was waiting for us after a very long travel day. The uber line is always long outside of the airport, so this was perfect for us. I would book again.
Could not make the trip due to illness. We canceled outside the time limit but they listened to the situation and refunded the money. Thank you!
The driver was fantastic punctual and accommodating when the flight arrival was delayed. Would use this driver again.
Transfer from airport was not waiting for us even though they had our flight number. After waiting about 15 minutes at baggage claim, as instructed in their email confirmation, I called them. They couldn’t contact the driver and offered to send an Uber. They said they would pay for it but I had to make the initial request and payment for an Uber. I declined this offer with concern I would not be refunded. They attempted to contact the driver again, and again driver was unreachable. Our transfer was supposed to be a mini van. They ended up sending us ride from another company in an SUV. Will NOT be using Viator again.
The driver was curtious and ontime. I would book with your company again the next time I am in Atlanta.
Our driver Freddie was excellent. He was pleasant and professional. He gave great directions for the pickup point and arrived on time
Pickup and Vehicle experience was great. The reason for the poor rating is that the driver from Carmel Car & Limousine Service spent a good portion of the trip complaining about the fare the his company had negotiated for the trip, insisting it should be higher. This made the the ride tense and awkward.
We arrived after a late evening flight only to find no driver present. When we called, they told us there was an oversight and the driver was still in town. And it would be 20 minutes for him to get to the airport (from downtown Atlanta? Really?). Then the story changes that he was at the airport and stuck in airport traffic. It was almost 11 pm and there was no airport traffic. Then he said he was stuck in the rain. Again, very little drizzle and no traffic. We called Viator after 20 mins to cancel this service. We took an Uber to our hotel instead. The driver texted us 2 hours after our flight arrival while we were asleep in our room to say he’d arrived.
Great experience - made our travel very comfortable. We highly recommend this driver. Great price, too.
The running commentary NY our most pleasant driver. Would like to have him for our return pointed out sites along the way.
Great service. Very accommodating and professional. Our driver provided clear and concise pickup procedures and location. Highly recommend this service.
He picked me up just outside of baggage claim and got me straight to the hotel. It was easy and fast. I would highly recommend.
Flights were delayed and cacelled 5 times due to winter weather. Called tour operater and the were so responsive and easy to work with. Sadly we did not get there. Every 3 years we are here for a conference and I will definitely book again with you. Thanks for everything!
Disgraceful on everything sense of the word and on all levels! Cancelled the booking without letting me know but happily took a pre payment without a refund. Hard to get hold of Non responsive And at the end discovered q taxi service out front is a cheaper and more reliable way to travel.
Nothing. Driver never showed up to take us from hotel to Atlanta airport. Had to take a cab. Ride was prepaid. Don’t think this company cares on the prepaid riders. It was an absolute mess coming from the airport two days earlier. Driver had the wrong phone number. Took us twenty minutes to finally find him
On October the 2nd my driver was not where is say he was going to be. I was walking up and down once I got off the airplane. On October the 4th my transportation did not pick me up at the hotel. When I made my reservation all detailed information for was given for my round trip service. I had to catch a cab which cost me $40. I’m very disappointed with the service beginning and end. I’m not happy at all.
Had to call to find the driver and wait a bit for them to arrive. Very quick once we made contact though. Driver and van were perfect
Our driver Fred was very good. Courteous. Will use the service again. Will tell my business associates.
This was not a good experience I was told the driver would meet me at baggage claim with a sign with my name was not there driver called and had me meet him on the other side of the airport very unprofessional. When I got outside to met the driver and the car was old and dirty advertised as luxury car would not recommend to anyone.
Driver, Freddie, was very charming and the vehicle was very comfortable. We were on an international flight and he was at the domestic terminal initially but things were straightened out pretty easily.
The driver should have been informed NOT to call my home phone in Richmond when we were waiting for him in the Atlanta baggage claim as told. We were not informed he would be outside in the car. FINALLY after much wrangling he explained where he was on my cell phone & we found him. It was nerve wracking for me as I am elderly & did not know where or if we were going to be picked up. You should inform your riders and drivers of new rules before everyone gets frustrated. We were left with a nervous experience from the airport to the hotel.
Driver was very professional and careful. Great experience and will use next time. Had to concentrate to understand speech.
If I could leave 0 stars I would. The customer service is horrible and extremely rude and incompetent. Our driver was over 30 min late and we were advised multiple times that he would be here within 5 minutes. Total lies and was yelled at by their dispatch for asking where our driver was. Don’t they understand people have flights to catch? Don’t ever book with them. Horrible horrible. Uber is way better.
<p>It was not made clear where we were to have met the driver and it was more than several minutes before we figured out where we needed to be to get picked up. However, our driver was very pleasant and accommodating and got us to our hotel.</p>
<p>Driver met us at the luggage area. Lincoln town car nicely maintained. Comfortable ride to hotel in Buckhead. We arrived late and near midnight. Was very happy we chose this option which was not not expensive.</p>
<p>Was a distarous start to my holiday. Will definitely take a taxi next time</p>
<p>courteous,respectful and patient driver...chilled water was available at all times.</p>
<p>Great large land cruiser type vehicle and very friendly and helpful driver.</p> <p>Would use again for sure.</p>
<p>Bad attitude. Arrived at Atlanta airport, waiting at baggage carousel, no driver. Called their dispatch who eventually located him, he advised he was running late so if we could meet him downstairs with our luggage then he would not have to park. We did not pay for a private transfer to be hauling our own luggage down lifts / escalators and out on to the kerb so I told him he would have to come in and assist with the luggage.<br/> When he finally arrived I was less then impressed with his attitude, it was as though he was doing us a favour. I would not recommend this service.</p>
<p>When we phoned the Company to let them know we had arrived early, we told them again, even though it was on the booking, that we had 4 suitcases with us. He turned up in a car which could not accomodate the cases in the boot. We thought we had booked a mini-van. Eventually the cases were crammed in the car with the passenger in the front seat holding a suitcase. The driver had no idea where the hotel was, even though he already had the address on his email, and he had to keep pulling over to check the sat nav on his phone.</p>
<p>Never showed up. Unreliable service. Never recommend this product to anyone.</p>
<p>Our plane was almost 2 hrs late arriving so we followed the instructions to call the driver and he very quickly arrived. Our driver was courteous and vehicle was comfortable and clean.</p>
<p>Was supposed to meet us at baggage reclaim. Had to phone him again as he was late. We then had to walk with luggage to a pick up point that suited the driver not the customer.</p>
<p>An absolute shambles. Transfer taxi turned up to collect us 15 minutes before plane due to arrive at the World's busiest airport - then demanded 100 dollars extra as he said he had waited for 2 hours for us to clear immigration. Finally settled for 60 They knew which flight we were on and should be aware that getting through Immigration is a tedious business at best. We had been told to ring him when we were through collecting our luggage. Instead - he was ringing us every 15 minutes demanding to know where we were. A disastrous start to a holiday.</p>
<p>HORRIBLE !! At baggage claim there was no one to greet us.. Looked all around went upstairs. Still couldn't find anyone.. Called the number, There response WHERE ARE YOU ? then finally the guy calls me said meet him at an odd door.. The guy finally comes, we have to drag our own luggage, the driver is annoyed for he has been circling and is picking us up in an area not allowed for Limo's<br/> The whole experience was a joke !!!</p>
<p>The driver was very polite and very understanding our flight was cancel and was rebook for an flight 5 hour later and that flight end up to be delay 1.5 more hours so we end up arriving after midnight (and we was due to arrived around 5:00pm) we called the driver told him about the delay he was very understanding and he wait for us, the drive from the airport was great he really explain about the area, so i would recommend this service to anyone that goes to ATL in the near future</p>
<p>This is a great way to transfer to your hotel. The driver was there waiting for us and he was very helpful and friendly.</p>
<p>Driver was waiting for us and very helpful. The ride was much better than taking a taxi. highly recommend this service.</p>
<p>The driver was gone when we arrived at the AirPort because he didn't know it was an International Flight. After we called he came ( we wait for 20 min.)and drove us safe to the hotel.He was kind and we have booked him to bring us to the camper pick up place after two days.</p>
<p>No car there when we arrived. Took over 30 minutes to arrive. Just not good enough</p>
<p>We Had been given miss information as to where we were to meet the driver up on our arrival. I was told that he /she would meet us in the baggage claim and wolud have a sign to indicate who he was they were in a different place we were able to make contact . We reached the hotel safely . The driver was very friendly share information about the section of Atlanta we were in.</p>
<p>Loved my driver-nice car too!!...cant recall the dirvers name, but he was from Nigeria and we had such an insightful conversation and his driving was impeccable....so much nicer than my last trip in a sticky cab with a crazy taxi driver who did not know English.</p>
<p>Je recommande l'aller pas le retour. e chauffeur à l'aller nous a accompagné ans soucis à l'hôtel. Le retour il y a eu un soucis. La compagnie ne voulait pas venir nous chercher car elle disait que nous étions hors Downtown, de se débrouiller pour venir au centre. Alors que sur la carte notre Hôtel jen'ai pas l'impression qu'il soit hors downtown. Si je dois y retourner je trouverais une autre solution de transport pour le retour je pense.</p>
<p>point de prise en charge pas facile à trouver mais très bonne aide apportée par le personnel du ground transportation de l'aéroport qui nous a conduites juqu'au point de prise en charge.<br/> véhicule arrivé dans les 20 minutes, chauffeur prudent et aimable</p>
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