Hard Rock Cafe Atlanta

Tourist trap as expected. Most expensive drinks we had in Atlanta. Felt rushed. Lights were too bright. Was gonna get draught but the male server that was clearly annoyed set a plastic cup out. For $14 I want glassware. Got a whiskey and coke instead. My friend got bourbon and said twice, Only one ice cube. It was full of ice. No one listened. The tall dark hair female server with all the flair cashed us out and was super Friendly otherwise it would be 1 star. Go anywhere else.

Dropped into the Hard Rock Cafe in downtown Atlanta on Tuesday evening after a convention, hoping for a drink and the usual welcoming Hard Rock atmosphere. Unfortunately, this visit was a little disappointing. We arrived around 60 minutes before closing, and it already felt as though the bar team had mentally closed for the night. Taps were being shut down 30+ minutes before closing, there wasn’t much interaction, and we never really got that simple “Hey, welcome to Hard Rock” feeling you would expect from a place like this. I completely understand it was late in the evening and everyone wants to get finished up and head home, but those final customers of the night are still customers. A friendly hello, a smile, and a little engagement can make all the difference. Hard Rock Atlanta is in a great downtown location and should have a fantastic atmosphere, particularly with conventions and visitors coming into the city. Hopefully management can put a little renewed focus on hospitality and customer service with the bar team. Not writing this to bash anyone — just genuinely disappointed because I expected a much warmer Hard Rock experience.

Had a good visit with good food. Service was great.

It’s was a great way to start my stay in Atlanta. The brownie was massive, so it was bit much for a single traveler, but made a great late night snack that evening.

I have visited Hard Rocks all over the world, and this without a doubt is the WORST I have been to. Sat at the bar and the staff seemed more interested in talking to friends, eating their own food (with fingers and then serving) the "smash" burger was like a Micky D. Then came the rip-off moment. Drinks Menu says all drinks come with a 20oz pint glass, and beers is advertised at $8.50. The bill comes and the cost is 9.50? When I question it the server pulls out a plastic glass and says the menu price is for this smaller pint! To add insult to injury the drinks I was served where short anyway. When I ask to speak to the manager and comment this has to be the worse Hard Rock. I get a sarcastic "thank you" he goes through the same con patter. But eventually removes the 20oz glass and reduces the beer back to the advertised price. It was also noticeable that one of the bar team aged checked a older (60's couple! God forbid they actually check guests that maybe under 21)

We hadn’t visited a Hard Rock Cafe since our time in Las Vegas. We were visiting some nearby downtown Atlanta attractions and decided to stop in the eatery and gift shop. Even in previous visits I’ve never been wowed by the food offerings at these establishments. It’s more about the decor and items on display that you come to enjoy. The gift shop itself was a big let down. I guess in the past we found cool items to purchase but today we were just ho him and they most certainly aren’t giving discounts on the items they sell. I am glad we stopped in, but. I need for us to visit this Hard Rock again on a future trip to the city.

We came to this Hard Rock cafe with few friends for drinks as other places were full and I see why this place wasn't. I remember Hard Rock cafe used to have atmosphere and it used to be fun. But this location was quiet, fully lit up and empty so there was no atmosphere.. just some sad looking faces sitting at the bar. Place looked like it was closing. We ended up having one beer and left. The place could be fun, there is lots of fun rock n roll memorabilia , but its is so cavernous and echoey.

No beer from draft available and even out of stock with bottles. Very bad customer service especialy from the manager. No Go

Large party with a reservation, seated at time of the reservation. Ordered quickly including appetizers. One appetizer made it out before the food the other was delivered with most of our meals. Two meals took an additional 30 minutes to arrive. Server admitted the kitchen was “having a meltdown.” Wouldn’t recommend for a group over 6 people.

The restaurant was in a great location and the wait time to be seated was reasonable. The main reason I'm doing this review is because of the service we received. The host who added us to the wait list & later seated us was super friendly, and our server (Sierra) was upbeat, kind, eager to please, and if she wasn't sure about something we asked, she was back quickly with the answer. She took excellent care of us & I would gladly sit in her section again. I'm usually plagued with the worst servers, probably because I was a server & bartender for years. I had excellent service drilled into me and I drilled it into my employees once I moved up to management. So... When I find a server that is outstanding, I let them know and give them a good review. Sierra provided the best service & most pleasant interaction I've had with a server in years. Their mojitos left a lot to be desired, though, so maybe the bartender could learn to make them better. They are supposed to have club soda, but this was flat & well... flavorless, even with a modest amount of mint. The food took a long time to arrive, though and while the burger was 'good,' the onion rings were amazing! I'll definitely be going back for those rings, and I'll ask for Sierra's section. I'll just stick with diet coke or wine next time, though. :-)

This was very disappointing! We were seated in a side room, which was lacking in atmosphere and were served by a disinterested server. The drinks were served in plastic cups as the restaurant had too few glasses!!! The food came and we then waited about 7 minutes for the knives and forks!

Enjoyed the atmosphere. We were seated immediately. Our server was attentive. We ordered drinks and appetizers. Restaurant including restroom was clean. Staff friendly.

Main floor Very noisy. Seated in another room. Live trio performed mediocre music, too shrill and loud. No toilet tissue in the ladies bathroom.

Water service took 30 minutes. I ordered a Coke Zero. They were out of Carbon Dioxide gas, so no carbonated drinks. On Saturday night??!!! The service was substandard.

Eating at Hard Rock was an dining experience no one should miss. We owe it all to your hardworking, friendly and dedicated staff. Especially Chiquita, Kwana, and the kitchen staff! We will never forget! any of you and you will all see us on our next visit!

The food is OK Our concern was we ordered a veggie burger and it tasted like meat. The salads are best for a vegan. The fries are good.

Always visit a HRC when I could. This was the usual enjoyable experience. love walking around looking at the memorabilia. Place was clean n staff friendly. And of course had to buy a shirt in the Rock Store

Typical Hardrock. Loud with minimal menu. Drinks were good and so was the service. I think there were 5 birthday celebrations at this place. The chicken Caesar salad was decent. A good crowd for a Wednesday night. Watch yourself in that neighborhood at night. The downtown has a lot of homeless. I would not go alone.

This was a lovely place for my daughter to celebrate her 16th birthday. The service was excellent. The food was served very quickly. They gave my daughter a free dessert and had the restaurant wish her a happy birthday. I would definitely recommend this Hard Rock!

I wish I could give this place a zero. My wife’s steak was inedible it was so overdone it was way too chewy, and my burger (ordered medium) was so well done it was flavorless. The greens were mushy and obviously old. The only bright spot was our server but unfortunately he didn’t offer a refund or anything else to fix the issues. It was too loud. It was a horrible experience all around and for the price I felt like we got robbed!

February 20th, We flew into Atlanta for the day. Had a alright but not overwhelming meal for lunch elsewhere and then went exploring downtown. We found the Hard Rock and decided to have a drink or two. I did not catch our bartender’s name but he was awesome. I asked for a draw beer and apparently there was some issue with the tap system so he asked if bottles were ok. I said sure. Not only did he make it right with the amount of beer I got, but he put my extra open bottle in a bucket of ice to keep it cold. He made my husband a couple of excellent whisky sours. This helped get our day back on track after our disappointing lunch down the street.

Sat at the bar. Bartender didn’t acknowledge we were sitting there. Ordered Bloody Mary that was amazing. Tried to order nachos with cheese on only half of them. Said they were unable to do that. When I told him I’ll take them without cheese and he could bring that on the side for us. He then asked me if I was ok?? What a jerk! So he never said another word to us. Brought us the food and drinks without ever asking us if we needed anything else. Nachos were very good as well. Also, there were maybe 12 people in the whole place. Sad he has a problem with us when we walked in- it was very evident for some reason. He was fine with the other customers! He doesn’t need to be in that type business he he isn’t happy doing it!

During a girls weekend we chose to do dinner & a movie. Upgraded to VIP seating but didn’t need to, as only 9 others came to the show. Not sure how 50 people could social distance in this room so was glad it wasn’t crowded. Did hear some birthday celebrations going on in the main room. Our waiter Eric was fantastic, he didn’t hover but we never went without. Closest parking was within 2 blocks.

This Hard Rock Cafe and Rock Shop are great in every way. Service is wonderful. Food is great. The employees in the Rock Shop are very helpful and friendly. Don’t miss a great experience and great food when you are visiting Atlanta. Make this a destination.

My wife, oldest daughter (adult age) ind I went here for late lunch 25 May 2019. Me wife ind oldest daughter are Vegans and saw on the Hard Rock Cafe website that they offer the “impossible burger”...a Vegan burger. I am a carnivore, so I knew I would be happy with the menu. HERE COMES THE ‘BIG SURPRISE’...They did NOT have ANY “impossible burgers”. Was there a sign on the front door saying that...BEFORE...so other Vegans could find another establishment to subsist in? NO. Basically, they had a “captive audience”...we were already seated...drinks ordered...THEN wife ind daughter ordered their “impossible burgers”...only to be told they no longer have any. Apparently, Burger King has a monopoly order on those ind Hard Rock Cafe could not order anymore. No, we didn’t get up and go somewhere else...we could have, but the restaurants nearby were just as crowded...so they ordered the cauliflower “wings”. The ONLY other Vegan offering. They loved them...but it was an appetizer. Our waiter was extremely apologetic over the lack of impossible burgers and he was a great waiter! BOTTOM LINE...the MANAGEMENT SHOULD HAVE POSTED A SIGN ON THE FRONT DOORS...”IMPOSSIBLE BURGERS” UNAVAILABLE HERE.

They did not honor our Open Table reservation and stuck us at the bar. Not a very romantic evening. The food is mediocre and overpriced.

Typical big chain restaraunt. Very average food with a premium price tag. Some authentic music memorabilia but a lot of low end stuff signed but probably never used by the musicians (this is pretty easy to look up).Staff was great tho.

I was part of a large party that popped in here before a concert. The place was very busy but they accommodated our group with a smile. Our waitress was awesome and surprisingly fast with our drink orders especially considering the size of our group. I ordered the super combo platter and it was excellent but the chicken tenders were my favorite. The blackberry sangria was oh so tasty!! Our group size was at least 15-20.

<p>Waitress didn't seem to know what to do with the voucher. We'd booked the hip hop menu but were given a sheet with a different description. Food ok but think it would have been better value to have just chosen from the normal menu. Dessert turned out to be just 2 cookies. No other choice.</p>

We were late afternoon and had the chicken wings. The restaurant was not really well staffed, but probably understandable for that time. The wings tasted good, but I have to say those at HRC Vienna were better. Service was rather in the lower frame so we were not asked for a refill, for example. Shop was also rather average, T-shirt selection was rather mawkish.

We “just” wanted to have a beer on a Monday night after sightseeing. There was no draft beer. Then bottled beer. Of the three we had selected one after the other, none were available. Then we left the restaurant. We canceled the meal. When we confronted the manager, he just got bogged down in excuses, he didn't give a shit in good German. You could feel sorry for the waiter, but a really bad picture for a Hard Rock Cafe. Two years ago, the gas station was broken, too. You shouldn't rest on the fire. Simply bad